The team that handled my case was excellent! With the difficulties that arose, they processed the problems very well. Thank to Manager Mark and his staff Bryan for going above and beyond to address my... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I waited until the day of my flight to realise I didn’t have my tickets and had no emails with information. Thankfully martigo had WhatsApp support and Cherrie sent me the details and what steps I nee... See more
Very satisfied with the service! I travel frequently and have often experienced issues when booking tickets – either with the payment or during online check-in. Yesterday, I purchased a ticket throug... See more
Cherrie was very helpful when I needed help changing flights. She answered all my questions and handled the process with care and conciseness. Would definitely book through martiGO again!!
Company details
Written by the company
martiGO is a brand of the Tribus Business ltd. which offers you more than 90.000 content customers and an expertise of more than 40 years in the travel business. We offer regular flights, low cost flights, charter flights and the last remaining seats. Since our flight portal compares 540 Airlines, we can guarantee you the best cost effectiveness. martiGO supports you in three different languages, whereby we also offer an individual consulting by phone. No matter if you are on your way to the airport or spontaneous in the middle of the night - we provide our services as usual! For further questions or feedback please contact us anytime by mail service@martigo.com.
Contact info
Quellenstrasse 72/3, A-1100 Vienna, 1100, Vienna, Austria
- +1 3322081424
- service@martigo.com
- martigo.us
4.2
Great
360 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This seems to be a company that invents…
This seems to be a company that invents rules on the go and, when challenged, to answer with contradictions which can only be called lies.
November 7, 2024
Reply from martiGO
Thank you for your feedback. We would like to clarify that we act as an intermediary and process bookings on behalf of the airlines. The rules and policies for the tickets purchased are determined by the respective airline, and unfortunately, we have no control over them. However, we always strive to offer the best support to our customers and find a solution when issues arise.
We hope to provide you with a better experience in future bookings.
Best regards,
martiGO
So bad i dont recommend
October 29, 2024
Reply from martiGO
Thank you for your feedback. I have reviewed your case and found that you purchased three tickets, and I couldn’t identify any issues with the booking. We’re sorry to hear that your experience wasn’t satisfactory. Could you please provide more details about what didn’t meet your expectations so we can better understand and improve our service?
We look forward to hearing from you and apologize for any inconvenience caused.
Best regards,
martiGO
Very straightforward/saved money
Very straightforward. Saved money and had more payment options than going through the airline. Thank you!
October 20, 2024
Unprompted review
Can,t booking the seats on the site !!
Can,t booking the seats on the site !!!
Ask the person in charge in Martigo for my ticket couldn't gave me a right answer or fix the problem why on your site we can't reserved à seat for me is the exit way !!!
October 25, 2024
Never buy a ticket with this company.You…
Never a ticket with this company.You can not buy extra luggage and them do you know what's going happening in the airport. THEY WILL TRY RIP OFF ALL YOUR MONEY 💰 🤑 💸 🤧
October 30, 2024
Second time booking with MartiGo
Second time booking with MartiGo, I am amazed at your market-beating prices. Service is also included, ie good communication pre-flight and no kinks or problems during the trip.
October 24, 2024
Great service
October 30, 2024
Very easy to use
October 20, 2024
perfect customer service ++++
October 27, 2024
Amazing Support and Service
I really like the ease, consistency and speed of their interface; followed by the amazing deals and the customer service. I can find the best tickets for the ideal prices with the best options, and track my purchase with utmost ease. My unending gratitude!!
October 25, 2024
Please read my previous messages
Please read my previous messages.
“ I cancelled my flight & was told I’d receive a full refund, minus a €25 fee.”
I am waiting further confirmation of this refund.
October 23, 2024
No solution to my request for English
You responded poorly without solution to my concern that I am receiving my flight confirmation email in Turkish whilst I am an English speaker. Even here I get this inquiry now in German and I am an English speaker. If English is not added in my communication from you, then I will ignore you forever.
October 23, 2024
Easy to use
The info on the website was easy to find and understand and it had a good price for the flight.
October 22, 2024
it was quite a cool experience…
it was quite a cool experience seamless. I recommend it.
October 12, 2024
Unprompted review
Would recommend!
Thank you for your swift customer support as my flight got cancelled just 3 hours before!! I contacted support and Eymen helped me all along until we found a solution.
September 11, 2024
Unprompted review
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