They are looters, promote with half details & then keep on charging. Even after request they just deny.. international transfer they will charge you, other ATM withdrawal they will charge you, not mai... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Worst bank experience.. Late payment minimum fees are too high.. a common man shouldn't take credit card from this.. They are fraud transactions..if payment is delayed due to blocking of card, the... See more
Company replied
I obtained a car loan and require a clearance certificate. Despite visiting three branches, each advised me to log in to the website and request a call back. The process seems unnecessarily complicate... See more
Company replied
The whole customer care services is a failure because since last Sunday February 1st, Amazon deducted 121.00 aed from my account and I am not even a registered user in that store. I was trying to reac... See more
Company replied
Company details
Written by the company
Mashreq is almost a half century old, yet proudly thinks like a challenger, startup, and innovator. Our mandate is to help customers find their way to Rise Every Day and unlock their vision of success. Find your way to Rise Every Day at www.Mashreq.com Stay connected with us! Twitter www.twitter.com/MashreqTweets Instagram www.instagram.com/mashreqbankofficial YouTube www.youtube.com/user/Mashreqbanklive LinkedIn: www.linkedin.com/company/mashreqbank Google+ https://plus.google.com
Contact info
Umniyati Street (off Al Asayel Street Burj Khalifa Community - Dubai, 00000, Dubai, U.A.E.
- +97144244444
- https://www.mashreqbank.com/en/uae/personal/customer-care/complaints/
- mashreq.com
1.9
Poor
724 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pathatic service
I recently encountered a significant issue with my Mashreq Bank account due to the hold placed on it after receiving my end-of-service benefits. Despite reaching out multiple times and being assured that I would receive the necessary document format from Mr. Mohammad Mustafa, I never got it. Over the past week, I’ve called the bank several times, and each time, I was told that someone would get back to me within 24 to 48 hours, but no one ever did. It felt like I was just being given a scripted response each time, with no real resolution. This experience has left me extremely disappointed with Mashreq Bank's service. Because of this, I have decided to transfer all my accounts elsewhere and will not be recommending Mashreq Bank to anyone in my family or professional circle.
December 15, 2025
Unprompted review
Reply from Mashreq
Hello Abdul Basit,
We are sorry for the experience you had. We appreciate your support while we work at the most effective solution. Please be assured that our team will get in touch with you at the earliest.
Regards,
Mashreq
Worst bank in UAE
Worst bank I delt with in UAE. No proper support or guidance provided. If you ask 10 employees they will give you 10 different statements about process. Customer service says you will get calls to sort the issue but it never happens. 1 star because there is no option for '0'.
November 28, 2025
Unprompted review
Reply from Mashreq
Dear Weranga Dissanayaka,
We're sorry to hear about your experience and appreciate you bringing this to our attention. To assist you further, please contact us directly through the inbox or DM on any of our official social media channels listed below. Our customer care team will be happy to assist you further.
https://www.facebook.com/Mashreqbank/
https://www.instagram.com/mashreq/
Regards
Mashreq
Customer care agent attitude
I contacted customer care and spoke with Ms. Sindu regarding an issue with our company account. Unfortunately, she did not provide proper support or attempt to resolve the problem. When I expressed my dissatisfaction and said that if the service continued like this, it would be better to close the account, her response was simply, “You can close it.”
Instead of helping to solve the issue, her attitude was dismissive and unprofessional. This is not the level of service expected from customer care.
December 13, 2025
Unprompted review
Reply from Mashreq
Hello Shinoj Joseph,
We apologize for the unpleasant experience you had. For further assistance, please connect with our 24/7 Support team via the Mashreq App’s Chatbot. Alternatively, you may reach out through our Mashreq Online Contact Us page under Mobile and Online Banking: https://www.mashreq.com/en/uae/customer-care/complaints/.
Regards,
Mashreq
Very bad experience
Very bad experience, especially in Dubai mall branch of mashreq bank, I went there on DECEMBER 11TH 2025,I talk to the agent about my account happen because I withdraw a money last DECEMBER 10TH 2025 in mashreq atm machine then the machine didn't dispense the cash amount then the agent said call center and I dit it but nothing happen,supposed to be the agent will make a way to check and help also the customer. Thank you
December 11, 2025
Unprompted review
Reply from Mashreq
Dear Janet Superio,
We sincerely regret for the inconvenience. We have taken note of it and thank you for bringing this to our attention. For further assistance, please connect with our 24/7 Support team via the Mashreq App’s Chatbot. Alternatively, you may reach out through our Mashreq Online Contact Us page under Mobile and Online Banking: https://www.mashreq.com/en/uae/customer-care/complaints/.
Regards,
Mashreq
Poor service I canot even increase my…
Poor service I canot even increase my limits card every time the request rejected without any explanation without call back
Really disappointed and regret
December 2, 2025
Unprompted review
Reply from Mashreq
Dear Saher Hady,
We’re sorry to hear about the issue you’ve encountered and regret the inconvenience. For further assistance, please connect with our 24/7 Support team via the Mashreq App’s Chatbot. Alternatively, you may reach out through our Mashreq Online Contact Us page under Mobile and Online Banking: https://www.mashreq.com/en/uae/customer-care/complaints/.
Regards,
Mashreq
Scammers
Very bad service , scammers they deducted the money from my account and delete from the statement, the bank balance and the statement didn’t correspond big scammers their bank tellers are scammers what a worse experience of losing 1029 AED this last week 560 again
December 5, 2025
Unprompted review
Reply from Mashreq
Dear Mercy,
We’re sorry to hear about the issue you’ve encountered and regret the inconvenience. For further assistance, please connect with our 24/7 Support team via the Mashreq App’s Chatbot. Alternatively, you may reach out through our Mashreq Online Contact Us page under Mobile and Online Banking: https://www.mashreq.com/en/uae/customer-care/complaints/.
Regards,
Mashreq
❌ Worst Bank Experience
❌ Worst Bank Experience – Don’t Ever Open an Account with Mashreq!
I strongly advise everyone NOT to open an account with Mashreq Bank. They deduct money from your account without your knowledge or approval, and when you try to question it, there is no proper support or explanation.
This feels like fraud and is completely unacceptable. A bank should be transparent and trustworthy, but Mashreq has been the opposite in my experience.
Save yourself the stress and choose another bank.
December 4, 2025
Unprompted review
Reply from Mashreq
Hello Madhushiya,
We're sorry about the situation you have experienced, and would like to take a closer look at this for you. For further assistance, please connect with our 24/7 Support team via the Mashreq App’s Chatbot. Alternatively, you may reach out through our Mashreq Online Contact Us page under Mobile and Online Banking: https://www.mashreq.com/en/uae/customer-care/complaints/.
Regards,
Mashreq
Need to improve your refund process…
Need to improve your refund process been calling and speaking to customer service for a week plus now & they open tickets and no refund yet
November 27, 2025
Unprompted review
Reply from Mashreq
Hello Dennis,
We apologize for the inconvenience caused. For further assistance, please connect with our 24/7 Support team via the Mashreq App’s Chatbot. Alternatively, you may reach out through our Mashreq Online Contact Us page under Mobile and Online Banking: https://www.mashreq.com/en/uae/customer-care/complaints/.
Regards,
Mashreq
Reply from Mashreq
Dear Fouad Badawi, We apologize for any inconvenience caused. For further assistance, please connect with our 24/7 Support team via the Mashreq App’s Chatbot. Alternatively, you may reach out through our Mashreq Online Contact Us page under Mobile and Online Banking: https://www.mashreq.com/en/uae/customer-care/complaints/.
Regards,
Mashreq
Bad experience as i raised request on…
Bad experience as i raised request on 21st November 2025. Daily false promises. It was bad service
November 21, 2025
Unprompted review
Reply from Mashreq
Hello Hassan,
We apologize for the inconvenience caused. For further assistance, please connect with our 24/7 Support team via the Mashreq App’s Chatbot. Alternatively, you may reach out through our Mashreq Online Contact Us page under Mobile and Online Banking: https://www.mashreq.com/en/uae/customer-care/complaints/.
Regards,
Mashreq
Clearance Certificate
I obtained a car loan and require a clearance certificate. Despite visiting three branches, each advised me to log in to the website and request a call back. The process seems unnecessarily complicated. Please do not tell me to login to Mashreq.Com. I did that and when i click submit it says something went wrong. Can someone please help me?
November 22, 2025
Unprompted review
Reply from Mashreq
Hello Renie,
We apologize for the inconvenience caused. For further assistance, please connect with our 24/7 Support team via the Mashreq App’s Chatbot. Alternatively, you may reach out through our Mashreq Online Contact Us page under Mobile and Online Banking: https://www.mashreq.com/en/uae/customer-care/complaints/.
Regards,
Thanks to Fatima Alzaabi on front desk…
Thanks to Fatima Alzaabi on front desk reception, for stunning support,Really appreciated
November 24, 2025
Unprompted review
Reply from Mashreq
Dear Customer,
It's encouraging to know that you loved our service. Nothing makes us happier than hearing positive feedback from our customers.
Regards,
Mashreq
Eman Saleh aljaberi is supporting about…
Eman Saleh aljaberi is supporting about my issue and I will recommend her for all the customers to take her services.
November 21, 2025
Unprompted review
Reply from Mashreq
Dear Usman,
It's encouraging to know that you loved our service. Nothing makes us happier than hearing positive feedback from our customers.
Regards,
Mashreq
Excellent service
recently got a cash back credit card, enjoying all benefits.
November 1, 2025
Unprompted review
Reply from Mashreq
Hello Sonia,
It's encouraging to know that you loved our service. Nothing makes us happier than hearing positive feedback from our customers.
Regards,
Mashreq
The reply on trustpilt was contacting…
The reply on trustpilt was contacting facebook or Instagram dont they have official portal? They have no atm in RAK we as customers had one in al hamra mall they took it away and didn't replace it. Now we have no idea where to go to deposit our money into the mashreq account. They didn't inform us and when you go on the mashreq app there is no option to complain or get information about a atm. And no option to speak to an agent.
No we have to connect via Facebook or Instagram?!!!
November 14, 2025
Unprompted review
Reply from Mashreq
Hello Clarina,
We understand that this may have caused inconvenience and are committed to help address this for you. To ensure your concerns are addressed promptly, we request you contact us via direct message on any of our official social media channels listed below. Our customer support team will get in touch to assist you further. https://www.facebook.com/Mashreqbank/ https://www.instagram.com/mashreq/
Regards
Mashreq
Case: REF-30159280-D2C0Q5
I would like to clarify that this account was never funded, used, or activated. Despite this, I noticed an entry showing uncollected charges of AED 21, which I believe should not apply since I have never utilized any of your banking services.
No deposits or withdrawals were made, and I have not used any of your banking services since the account was created.
This situation is very disappointing and has left me with a negative impression of your services.
November 9, 2025
Unprompted review
Reply from Mashreq
Hello Mary,
We’re sorry to hear about the issue you’ve encountered and regret the inconvenience. For further assistance, please connect with our 24/7 Support team via the Mashreq App’s Chatbot or Contact Us page: https://www.mashreq.com/en/uae/customer-care/complaints/.
Regards,
Mashreq
Thank you Madam Iman sales Al Jabari…
Thank you Madam Iman sales Al Jabari for your kind support and assistance. And for excellent service assisting me personally of my concerns.
November 6, 2025
Unprompted review
Reply from Mashreq
Dear Giovanni,
We appreciate you taking the time to offer this valuable feedback. We are glad you loved your experience with us. Thank you for being a valuable customer.
Regards,
Mashreq
Mashreq reception girls very helpfull…
Mashreq reception girls very helpfull and solved my issue. special thanks to fatima and eman. abudhabi main.
November 4, 2025
Unprompted review
Reply from Mashreq
Dear abozeed,
Thank you for sharing your positive review with us. We deliver the best possible services to our customers and are delighted to hear we met your expectations.
Regards,
Mashreq
It was fantastic service by Amal in…
It was fantastic service by Amal in city branch
Problem was solved in minutes and customer service was excellent.
November 5, 2025
Unprompted review
Reply from Mashreq
Dear Farooq,
Thank you for sharing your positive review with us. We deliver the best possible services to our customers and are delighted to hear we met your expectations.
Regards,
Mashreq
tanks miss Fatima in receptionmain…
tanks miss Fatima in receptionmain branch Abu Dhabi
November 5, 2025
Unprompted review
Reply from Mashreq
Dear Ebrahim,
It's encouraging to know that you loved our service. Nothing makes us happier than hearing positive feedback from our customers.
Regards,
Mashreq
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.