Maskey Reviews 

41
TrustScore 4 out of 5

4.1

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Rated 3 out of 5 stars

The masks are ok, but unfortunately even though the team is really nice and treats you well. I had issues with my order. First it was on Royal Mail's side, they didn't deliver it. Then Maskey said... See more

Rated 5 out of 5 stars

Purchased a bundle of Maskeys for our return to school in September. I selected a mixture of colours. Great products fit well. Fast delivery Arrived early I did have one mask which the ear lo... See more

Rated 2 out of 5 stars

Ordered my masks to support both a small start up business and the 'green' agenda, but was really disappointed when they arrived. I ordered 2 x adult black masks, I consider my head size to be averag... See more

Rated 5 out of 5 stars

Although there was a delay in receiving our masks due to early demand, customer service was very prompt in responding to queries and providing updates on revised dispatch date. The masks are very com... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

All of our Fashionable Face Masks are Made in London (UK) and are machine washable.


Contact info

4.1

Great

TrustScore 4 out of 5

41 reviews

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4.1

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(41)

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Rated 3 out of 5 stars

Masks quality is good. Getting the correct order, not easy.

The masks are ok, but unfortunately even though the team is really nice and treats you well. I had issues with my order. First it was on Royal Mail's side, they didn't deliver it. Then Maskey said they would re send the order, but instead of sending the kids size (my order) they sent adult size with adjusters. Not my order, if I had wanted the adult size with adjusters, I would've ordered that.

I'm a bit tired of the back and forth so I'm just going to stop trying, and buy masks somewhere else. I'm not happy with the amount of money I spent on this, because now I have 10 adult size masks that are not comfortable to wear, and I will have to spend more money to get new ones that fit. Of course, from another brand.

The quality of the masks is really good, I had them before and they're really nice

January 18, 2022
Unprompted review
Rated 5 out of 5 stars

Really great product

Really great product. Delivered quickly and stayed in contact all through the process. Kelly in customer services was great and really helpful.

July 5, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Having bought a mask which was too big for me from a Retailer, I emailed Maskey asking if It would be possible to get adjusters (some of their masks have them included). I immediately received a reply asking for my address and the next day adjusters were received at no charge, I have fitted them and now have a perfectly fitting leopard skin mask :-).
That’s what I call excellent customer service!

January 15, 2021
Unprompted review
Rated 1 out of 5 stars

Waste of money

Expected something better for this price. Far too large. Don't cover the face properly and not snug so hardly any protection . Not comfortable at all on the ears . Waste of money really on some rather mediocre quality masks

December 1, 2020
Unprompted review
Rated 5 out of 5 stars

My third order from Maskey

I recently placed my 3rd order of the year with Maskey as I have been so pleased with the product. I first became aware of the company, earlier in the year when the Director was on the One Show. My first order arrived within the 48 hour delivery promised. My second order included a free mask if you bought so many. The other great thing is you get free postage depending on your total purchase. I have just had my 3rd order, there was delay due to Royal Mail but I dealt with Emily in Customer Services. A few emails and my order was delivered. Emily was very business like and answered emails promptly. I would highly recommend Maskey products.

November 17, 2020
Unprompted review
Rated 5 out of 5 stars

I am from the US and came across this…

I am from the US and came across this company by purchasing a mask from the UK band Suede that was made by Maskey. I am very impressed with the mask’s quality and the fact that it was made in the UK. It’s much better quality than the majority of masks for sale in the US. The company was also very responsive to questions that I had and I received excellent customer service. 5 stars all around for Maskey!

November 17, 2020
Unprompted review
Rated 5 out of 5 stars

Maskeys Review

Purchased a bundle of Maskeys for our return to school in September.
I selected a mixture of colours.
Great products fit well.
Fast delivery
Arrived early
I did have one mask which the ear loop broke, but after contacting customer services a replacement arrived next day.
Excellent service
Great Products
Would purchase again without hesitation.
Thank you Maskey

November 14, 2020
Unprompted review
Rated 5 out of 5 stars

Very happy with my Maskey!

I used a vending machine in Exeter city centre to buy my Maskey. The process was quick & easy.
There was a slight problem with my mask but it was sorted quickly and efficiently via email.
The masks are very comfortable and I personally think the pleats make breathing in the mask much easier.
Thanks again

September 28, 2020
Unprompted review
Rated 5 out of 5 stars

Quality masks with lovely designs

I have ordered a dozen masks now (for the whole family) from Maskey and they are by far the best masks we have (and we have tried many!). They arrived well packaged and promptly. But on top of that the customer service is second to none. Emily was especially helpful when I got in touch. Order a maskey mask and you won't be disappointed.

September 26, 2020
Unprompted review
Rated 2 out of 5 stars

All fur coat

Packing is excellent, product is decent but adult large isn’t large it’s average. Be far better with longer elastic and dongle to adjust. Just wasted £20 on two now binned don’t fit.

September 25, 2020
Unprompted review
Rated 2 out of 5 stars

Far to big for an average female adult

Ordered my masks to support both a small start up business and the 'green' agenda, but was really disappointed when they arrived. I ordered 2 x adult black masks, I consider my head size to be average for a female adult, but have to say the asks are massive - to the extent that I cannot wear them. Please check the sizing when you buy, I would struggle to see how these would adequately fit any adult female face/head

September 16, 2020
Unprompted review
Rated 5 out of 5 stars

I received mine and was wondering if…

I received mine and was wondering if they are safe for work since the new rules in the hair industry is required to be 2 ply cotton ....

Please let me know 😷

August 17, 2020
Unprompted review
Maskey logo

Reply from Maskey

Hi Christine,

Thank you for taking the time to leave us a review, we are so pleased to hear you are happy with your Maskey!

We can confirm all our Maskeys are either 2 or 3 ply mixed cotton, if you require any more information you can contact a member of our team by emailing hello@maskey.uk

Thanks again & Stay safe!
The Maskey Team <3

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