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2.9
2 reviews
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Bought a mask from them in January, wouldn't give me a single update. Suddenly, the listing of the mask was totally gone. I bickered all of their support channels for half a year, NEVER have I gotten a response. It was today that I finally decided to open a dispute in PayPal, they immediately refunded me.
Ordered a custom mask on December 17th 2021. Provided a drawing, and full measurements of my face and head.
Delivery promised before new year.
After almost 2 months of mostly ignored messages, the mask arrives.
Ordered cotton or Bamboo lycra, and specified no polyester. I recieved polyester. Despite the company being US-based, their rep said they couldn't always get requested fabrics because of "shortages". This excuse makes no sense for an American company. A quick Google search turned up the fabric requested on Amazon and Etsy.
Vinyl was incorrectly placed.
Despite measurements of pupil distance, the eye openings were too narrow and too far apart.
Ordered snap button closures and received velcro.
When I stated the reasons for my dissatisfaction, I was told the most they could offer was a "substantial discount" on a replacement.
I only ordered from Maskmaniac.com because they are in the USA, and I wanted to avoid the problems of working with mascareros based in Mexico. Instead, I get the exact same problems.
That is $125 lost for me. And I will actively discourage my friends from dealing with this company.
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