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4.2

Great

TrustScore 4 out of 5

10 reviews

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4.2

All reviews

(10)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Mason-Manhattan

I just visited the Mason-Manhattan website on the advice of a friend. I was specifically looking for boots, but they have lots of nice stuff on there. I’m trying to decide between two pairs so I checked what I would do if I had a question and they have an email and an actual phone number to talk to a person. That rarely happens these days. It just seems like a really classy place that cares about its customers

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great website experience!

Great website experience!
I like how easy it was to navigate the website. The layout is minimal and clean, the images and text are clear, and I didn't have any trouble making selections. The products also look great and are well displayed.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered this really cute blazer but…

I ordered this really cute blazer but accidentally ordered two when trying to purchase, I contacted them and they were able to refund and cancel the accidental second order for me faster than I expected! The process was so smooth and I can’t wait until my order comes in! 🤩

July 14, 2026
Unprompted review
Rated 4 out of 5 stars

Overall great experience

While the website is subpar, the clothing and customer service is exactly. I ordered the wrong and was easily able to get an exchange. Return label and packaging provided. Will definitely shop here again.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Quick customer service responses

Had a great experience with their customer service team. I needed some clarity on when my shipment would arrive and I reached out to their team via their online portal and they responded right away. Usually I get a very generic response from websites but this one felt like an actual human reviewed my shipment and helped.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience working with Mason Manhattan.

I had a great experience working with Mason Manhattan. They were professional, responsive, and took the time to understand exactly what I needed. They also helped me with my online shopping by answering my questions, recommending suitable options, and making the whole process much easier and less stressful. I never felt rushed, and communication was clear throughout. It's rare to find a team that's both knowledgeable and genuinely helpful. I would definitely recommend them to anyone looking for reliable assistance and excellent customer service.

July 9, 2026
Unprompted review

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