Masseys Reviews 7

Having read that Spear and Jackson's 'contractor' fork is : "a solid forged heavy duty fork well suited to the demands of site work" I had no hesitation in buying one from Masseys . It appeared to be just what I needed to tackle jobs in my garden. However, the very first time I used it to try and move a small bush two of the fork's prongs (supposedly made of carbon steel) twisted badly out of shape rendering it useless. So I returned it to Masseys two days later for a refund. I was taken aback when I was accused by a very vocal male member of staff, in front of other customers, of "abusing" and misusing the fork, despite me explaning in detail what I had used it for and that it was clearly not fit for purpose. Eventually a senior manager (who didn't even have the good manners to come and speak to me) agreed that as a "good will gesture" I could have a credit note rather than a refund. No apology, just an upsetting and humiliating experience in trying to exercise my consumer rights. Appalling customer service.

Excellent choice of diy, good quality branded products at reasonable prices. Staff are always friendly & helpful. Cafe is exceptional with homemade food available. Highly recommend. Well done.

Great service has per usual, Staff always polite friendly and knowledgeable, Best DIY store out there.

Best DIY shop ever. As a beginner I know I can always go in with a problem and come out again with a solution.
I've achieved loads around the house and garden with their help and advice. Always my first port of call.
Brilliant. All the staff are amazing but especially Steve!

I went to purchase a bbq . The salesmen could not be bothered to sell anything and his lack lustre approach to sales was sadly lacking. I left with nothing as didnt think Masseys deserved my custom

I cannot recommend this local, family run business enough! An absolutely wonderful experience from start to finish. Their knowledge is second-to-none and unrivalled. Thank you!!!