I have used this website previously and it has been fabulous. Just placed another order a week ago and getting g ready to place another. I can’t wait to receive!!!
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I was pleasantly surprised when I received my bags and they looked exactly like pictured on the website, legit! I also had the best customer service experience when I needed an accessory for my bag, t... See more
Company replied
Bag is beautiful! Excellent quality and no funky smell. It was a little dented but will reshape with hanging. Great customer service as well. Thank you!
Company replied
First of all I was concerned it was a bad site so I did google checking to see if the site was legit. It was! I have to say this was a fast delivery & I am absolutely thrilled with the product I recei... See more
Company replied
Company details
Written by the company
Founded in 2015, Masstone was the authority in buying, selling, and trading luxury accessories including handbags, fine jewelry, watches, and small leather goods.
Contact info
73 Stamford Road 178905, 178905, 73 Stamford Road, Singapore
- +1 (209) 806-4420
- support@masstone.shop
- masstone.shop
I have used this website previously and…
I have used this website previously and it has been fabulous. Just placed another order a week ago and getting g ready to place another. I can’t wait to receive!!!
October 6, 2025
Unprompted review
I ordered few things from this company…
I ordered few things from this company and could not be happier! THANK YOU!
February 26, 2025
Reply from Masstone
Thank you so much for your kind words! 😊 We're thrilled to hear that you're happy with your order!
Real people answer the phone
February 28, 2025
Reply from Masstone
Thank you for your review on our store, Elmer. I have updated the tracking number for your order. Wishing you have a good day.
Quality bag at good price
Quality bag at good price. Customer service responded promptly and addressed issue expeditiously.
March 4, 2025
Unprompted review
Reply from Masstone
Many thanks for your valuable feedback. We really appreciate your feedback and commit a Wow service in the future.
Packed poorly to which purses were…
Packed poorly to which purses were misshapen. I won’t order again . Too much money for that quality . I have gotten better elsewhere
February 3, 2025
Reply from Masstone
We're truly sorry for this bad experience, please provide us any pictures of the item with poor packaging at +1(866)740-1340 or support@masstone.store
Their reply was delayed due to Chinese…
Their reply was delayed due to Chinese New Year and I was worried, but the item arrived safely.
I am satisfied with the quality of the product.
February 17, 2025
Unprompted review
Reply from Masstone
Thank you so much for your understanding! We truly appreciate you!
Great customer service and fast…
Great customer service and fast shipping. Products are very high quality.
January 27, 2025
Reply from Masstone
Thank you so much. I am very happy to hear that and hope you'll shop with us next time. Your satisfaction is our best motivation to move forward and develop our products as well as service.
Very Nice merchandise and great…
Very Nice merchandise and great customer service !
December 16, 2024
Unprompted review
Reply from Masstone
We sincerely appreciate your business and your valuable feedback!
Reply from Masstone
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Excellent bags and service
I was pleasantly surprised when I received my bags and they looked exactly like pictured on the website, legit! I also had the best customer service experience when I needed an accessory for my bag, they delivered. They are high quality and I will continue to order bags from Masstone.shop in the future.
December 1, 2024
Unprompted review
Reply from Masstone
It is so great to hear, Paula! Customers' satisfaction is our top goal to move forward, and we will try out best to deliver the best items to you. Have a blessed day!
Very nice and attention focused and…
Very nice and attention focused and pleasing the clients. I easily will have a new experience.
November 27, 2024
Unprompted review
Reply from Masstone
Thank you for taking the time to share your positive experience, Tina. We're dedicated to providing the best bags, and your feedback motivates us sooooo much!
Reversible belt
First of all I was concerned it was a bad site so I did google checking to see if the site was legit. It was! I have to say this was a fast delivery & I am absolutely thrilled with the product I received. It’s amazing & will definitely be shopping with you again.
November 12, 2024
Reply from Masstone
We’re thrilled that our fast delivery exceeded your expectations! Our team works hard to make sure your orders always arrive quickly!
I bought a bag and received it…
I bought a bag and received it yesterday. Love it! Very well done.
November 9, 2024
Reply from Masstone
Thanks for being awesome, Malgorzata! We can’t wait to have you back!
Bag is beautiful
Bag is beautiful! Excellent quality and no funky smell. It was a little dented but will reshape with hanging. Great customer service as well. Thank you!
November 14, 2024
Unprompted review
Reply from Masstone
Thanks for sharing your rating with us and the community. It is our pleasure to serve you!
Reply from Masstone
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon!
product was notthe same as shown in pictures
product was not as shown in pictures, poorly made, wasn't able to get a resolution from company.
do not buy from them.
product in pictures is not what you receive
DO NOT BUY FROM THEM
October 10, 2024
Reply from Masstone
Thank you for your feedback. We're truly sorry to hear about your experience and want to assure you that the refund was issued. If you have any other questions or concerns, please don’t hesitate to reach out. We’re here to help!
Reply from Masstone
Good day, Marlene! I am Iris from Customer Service. It is so great to hear that you enjoy our product. Can't wait to serve you in the next order!
Reply from Masstone
I am Iris from Masstone Customer Service, and it is our pleasure to serve you! I hope we will see you again soon!
Reply from Masstone
It is so great to hear, Memphis! Customers' satisfaction is our top goal to move forward, and we will try out best to deliver the best items to you. Have a blessed day!
Iris was an amazing and kind person to…
Iris was an amazing and kind person to work with. She helped every step of the way and went above and beyond. I look forward to working with Iris in the future
May 1, 2024
Unprompted review
Reply from Masstone
Thank you so much. I am very happy to hear that and hope you'll shop with us next time. Your satisfaction is our best motivation to move forward and develop our products as well as service.
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