It's very nice to have a cubing store without ridiculous shipping costs to Europe. The only shame is that the range of items sold is a fair bit smaller compared to the US-based stores, but for less sp... See more
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I ordered some cubes and accidentally ordered something out of stock which was completely my own fault. When I noticed this I contacted them asking if the cubes could be removed from my order or repla... See more
Delivery time isn't great but choices, prices and gifts are awesome so I wouldn't buy somewhere else
I received a hand-written note to explain I got 1 free cube upgrade on top of the 4 cubes I ordered. This felt very personal. I showed it to my wife and she said 'wauw you don't have this situation... See more
Company details
Written by the company
Welcome to MasterCubeStore, home to Europe’s largest selection of cubes, speedcubes, and other exciting puzzles and challenges, all at competitive prices! With brands like Rubik’s, Gan, MoYu, and many, many more. We offer a wide array of games, for every enthusiast, whether you’re a competitive speedcuber, a casual puzzle solver, or just looking for a fun mental workout, we’ve got something for everyone! Our collection features a wide range of IQ puzzles and brain-teasers, perfect for both beginners and seasoned pros. At MasterCubeStore, we’re committed to providing exceptional customer service, fast delivery, and a seamless shopping experience. With over 175,000 satisfied customers and a passion for puzzling, we’ve become the go-to store for cubers and intellectuals across Europe. Have questions or need assistance? Our support team is here to help -Just reach out!
Contact info
Randersvej 26, 6700, Esbjerg, Denmark
- (+45) 25100266
- info@mastercubestore.com
- mastercubestore.dk
4.4
Excellent
5K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Late Shipping, no response to emails
Would not use again. Any company that takes your money, does not update your order status for more than a week and does not respond to emails should not get your money. I also chose to shop there due to their black friday/cyber monday offer of getting a free cube bag. I did not get this even though it was on my order... avoid
December 1, 2024
Unprompted review
Reply from MasterCubeStore
Hello,
We do warn all our costumers on our website, that ordering on specifik days can come with delayed shipping, due to the postal carriers being busy.
We do not take money from your account, before your order is processed, so this seems to be an error. please contact our support at info@mastercubestore.com , so we can solve this issue.
We are a small team, so please give us good time to respond to support issues. Especially doing very busy days and holidays.
Best Regards
Benjamin F.
MasterCubeStore Support
Fast delivery
Fast delivery, TOP costumer service, especially Benjamin was very helpful when my parcel got lost. Made my son Christmas, thank you😊
December 20, 2024
Unprompted review
Parcel delivered on time and intact…
Parcel delivered on time and intact (important because a was a gift) and it was well gift wrapped.
Communication about parcel delivery made frequently so no concern about it having gone missing! Thank you.
December 19, 2024
Unprompted review
Reply from MasterCubeStore
Hello Wolf,
I apologize for the delayed shipping times.
Global postal services are under pressure during the holiday season, so delays may occur.
Best Regards
Benjamin F.
MasterCubeSore Support
Delivery took over 1 month
We placed an order on 27/11/24 for an important Christmas gift. Unfortunately the postage came through the UK and took over 1 month to arrive, missing the Christmas Eve deadline. We received no notice from British customs to say the parcel was delayed. Communication was responsive from MasterCube advising us the parcel was stuck in the UK. If there is a deadline and likelyhood of busy postage time, you will need to give plenty of time for delivery.
November 27, 2024
Unprompted review
Reply from MasterCubeStore
Hello
I'm very sorry that your package is delayed. I can see that the package is held back at the British Customs, I assume it is stuck due to the BlackWeek and BlackFriday rush.
Please contact the domestic customs office, and they will take care of the case.
Best Regards
Benjamin F.
MasterCubeStore Support
Great experience
Great selection of cubes, great prices compared to other stores, and even more savings during the Black Friday sale.
I was a bit unsure if the website was legit at first, as there were no reviews on any of the cubes, and the prices seemed too good to be true. But after some research, I found these good reviews on trustpilot. I ordered my cubes on Friday, they received the order the next Monday, it arrived in Ireland on Friday, and arrived to my house on Monday. Very quick delivery compared to other cube stores, only 6 working days. The team at Mastercubestore seemed kind, and answered my question I emailed them quickly, and even offered to extend the Black Friday sale for me. I had a great experience, and highly recommend this site to others.
December 1, 2024
Unprompted review
Reply from MasterCubeStore
Thank you so much for your kind words and support! 😊
Best Regards
Team - MasterCubeStore
Shipment was received a bit long
Shipment was received a bit long but the product is good.
December 2, 2024
Unprompted review
Reply from MasterCubeStore
4 stars! that's awesome! 💫 Thanks for your trust – we're aiming for the fifth one too!
Best Regards
Team MasterCubeStore
I am not satisfied with this…bad experience
I am not satisfied with this experience. Yes, there are some positives. I contacted the company to change the delivery address and the change was made. But there are negatives. Communication is very slow and the response is very late. I ordered two orders on November 12th, one arrived and the other has not arrived yet. I contacted the company and there was no response.
I write this after you reply to me. When I traveled and did not receive the order, I informed you via email that I could not receive the order and wanted to change the address. When I tracked the order and it appeared that the order had been delivered and I was not at the address to receive it, I immediately sent you an email asking how the order had been delivered and I was not at the address so that you could know the problem and solve it, but unfortunately you did not respond to my email like the rest of my emails. Now it is your responsibility because I did not sign for receipt of any order and I did not receive the order, so how was it delivered to someone else.
November 12, 2024
Unprompted review
Reply from MasterCubeStore
Hello Wakid
I'm sorry that you feel you've had a bad experience with our customer service.
Unfortunately, I can see that we sent both packages to the correct and provided address, which was a hotel. I would never recommend ordering packages to a short-term stay, as the carrier may experience delays or other difficulties.
I can see that the first package was sent to and picked up in Hanover. The second order was re-sent to an address in Austria, as per your request, and was picked up there.
Best Regards
Benjamin F.
MasterCubeStore Support
Great cube et a very nice box filled…
Great cube et a very nice box filled with explaination notice and nice packing bag.
December 3, 2024
Unprompted review
Reply from MasterCubeStore
🌟🌟🌟🌟 Thank you so much for the 4 stars! We're working hard to earn that last one next time!
Best Regards
Team MasterCubeStore
Amazingly fast and hassle free service
A great example of doing one thing and doing it better than the rest. Amazing fast service and every Rubics game imaginable. Easy, hassle free.
November 20, 2024
Unprompted review
Reply from MasterCubeStore
Hello Clinton,
Thank you so much for your fantastic review! We're thrilled to hear you enjoyed our fast service and wide selection of cubes and games.
Best Regards
Benjamin F.
MasterCubeStore Support
Customer service was helpful
Customer service was helpful. Communication was good and for international shipping it actually was pretty fast.
November 4, 2024
Unprompted review
Reply from MasterCubeStore
Hello Jed,
Thank you so much for your fantastic review! We're thrilled to hear that you had a positive experience with our customer service and communication. We're also glad the international shipping exceeded your expectations.
Best Regards
Benjamin F.
MasterCubeStore Support
worst shopping experience of my life
I ordered almost 2 months ago now and it never arrived. I keep being in the middle between my countries postal service that genuinely wants to help me and this companies genuinely horrible customer service that answers with the shortest, unprofessional and blame-shifting answers ever. I am unable to request an investigation as a third party and this company doesn't want to help me and has even ghosted my attempt at reaching out to them for over two weeks until I sent yet another message. They have not yet offered any refunds, compensation for this 100+ euro order and when I asked, they ignored my question about it and simply told me it's PostNL's fault. I am so tired and so stressed because of them. Please never order if you want to keep your sanity
October 22, 2024
Unprompted review
Reply from MasterCubeStore
Hello Jin
Thank you for sharing your feedback. We deeply regret that you’ve had a frustrating experience and understand your concerns about the situation.
Please know that we take such issues seriously and will review our communication and processes to improve the experience for all our customers. We appreciate you bringing this to our attention, and we apologize for any inconvenience caused.
Best regards,
Benjamin F.
MasterCubeStore Support
Reply from MasterCubeStore
Hello Thiago,
Thank you for your fantastic review! We're thrilled to hear you found the shipping easy and fast. We look forward to serving you again!
Best Regards
Benjamin F.
MasterCubeStore Support
May order didnt arrived .
May order didnt arrived .
In my tracking order, IT mention that my order cant not be delivered and i dont know why. Nobody called me, text me, or send me an email.
October 6, 2024
Unprompted review
Reply from MasterCubeStore
Hello Filimon
We apologize for the inconvenience caused by the postal carrier. Please contact our support team at [support email] if you haven’t already, and we’ll assist you further.
Thank you for your patience, and sorry again for the delay.
Best Regards
Benjamin F.
MasterCubeStore Support
I like the wide selection of speedcubes…
I like the wide selection of speedcubes and other cube variations even some of the limited deals will buy from again
October 4, 2024
Unprompted review
Reply from MasterCubeStore
Thank you for your trust and support—it means everything to us! 🌟
Best Regards
Team - MasterCubeStore
Shipping and Ideal
The shipping could be better and faster but otherwise the experience was great. Also make Ideal for payment an option.
September 16, 2024
Unprompted review
Reply from MasterCubeStore
Hello Gijs,
Thank you for your feedback and the 4-star review! We're glad you had a great experience overall. We’ll work on improving our shipping speed and exploring additional payment options like to make your shopping experience even better.
Best Regards
Benjamin F.
MasterCubeStore Support
Reply from MasterCubeStore
Thank you for your kind words—we're all smiles! 😃
Best Regards
Team - MasterCubeStore
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