MasterGas Heating Ltd Reviews 40

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I’m writing to let you know that Lee, the gas engineer, for MasterGas Heating Ltd carried out a boiler service and gas safety checks on gas fire and gas cooker. He did a wonderful job and was highly p... See more

Rated 5 out of 5 stars

Lee arrived spot on time re my boiling hot water tap .. seemed the tank was leaking a little. Said he'd be happy to fit me a new one and that I should maybe order one from the same firm as before. He... See more

Rated 5 out of 5 stars

I found lee on Google search and face book, I found him to be very professional and courteous. He serviced my 91 year old father's boiler,He gave me good advice going forward with his heating system.... See more

Company details

  1. Heating Contractor
  2. Bathroom Remodeler
  3. Gas Engineer
  4. Gasfitter
  5. Plumber

Written by the company

Do you need a Friendly, reliable, local and professional Gas, Plumbing & Heating company? We can help give you and your family peace of mind over the safety and condition of all your gas appliances. We can help with any installation, servicing or repairs that you may require. Plus we can help to cut your energy costs by installing only 'A' rated energy efficient products. MasterGas Heating & Plumbing base our work on your needs and ideas, and provide full support and advice for you through our range of services. Take a look around our website and find out more about the professional services we can offer. We hold £2,000,000 Public Liability Insurance and all our skilled engineers are Gas Safe registered and CRB checked.


Contact info

4.8

Excellent

TrustScore 5 out of 5

40 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good job

Really good job, kept in touch all the way reminders before arrival a few days before on the day and when they were 30 mins away, serviced the boiler, a clean and accurate job

March 1, 2022
Unprompted review
Rated 5 out of 5 stars

Lee is wonderful

Lee is wonderful. He's always been so helpful and is just a call away. He's recently helped my Mom with a boiler issue and tap repair and where most other plumbers would of just changed and charged for a new part, he saved my Mom money by fixing and repairing the existing part. Cracking service, highly recommend him.

February 16, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant job

Lee came to service my boiler was really professional and efficient. Clean and tidy job would use again and recommend.

January 25, 2022
Unprompted review
MasterGas Heating Ltd logo

Reply from MasterGas Heating Ltd

Thank you so much for taking the time to leave a fantastic review, Collete.

It’s much appreciated.
Hopefully see you again

Lee - MasterGas Heating & Plumbing

Rated 5 out of 5 stars

Prompt

Prompt, professional and honest. Very happy with the service provided

January 17, 2022
Unprompted review
MasterGas Heating Ltd logo

Reply from MasterGas Heating Ltd

Thank you for taking the time to leave a great 5 star review, Stuart.
It’s is very much appreciated.
Glad you’re happy with our service
Lee - MasterGas Heating & Plumbing

Rated 5 out of 5 stars

Gas Engineer Lee of MasterGas Heating…

Gas Engineer Lee of MasterGas Heating and Plumbing,recently replaced our old combi boiler with a new, state of the art, condensing boiler. He was prompt, courteous and efficient. We had an initial problem with the software control, which was no fault of his. He came back next day,in his own time and expense, with an alternative controller.Fortunately we didn't need it, as Lee had already chased the boiler manufacturer responsible for the software update issue. He got them to call us and they corrected their problem, but Lee went the extra mile to ensure that we weren't going without heat (in December). All fine now.
We've asked MasterGas to maintain our boiler 10 year guarantee by booking him for it's annual services.

December 21, 2021
Unprompted review
MasterGas Heating Ltd logo

Reply from MasterGas Heating Ltd

Thank you for leaving us a great 5 star review, Graham. Really glad you hear you’re happy with your new Viessmann Boiler installation.
Thanks for looking after me during my visit. Hopefully see you again next year for its first annual boiler service. 🙂

Rated 5 out of 5 stars

5* quality

Really pleased with the service provided by Lee. Carried out a comprehensive service of boiler, fire and hob. Provided recommendations for next steps and put my mind at rest. Would 100% recommend this company. Competitive price too!

December 1, 2021
Unprompted review
MasterGas Heating Ltd logo

Reply from MasterGas Heating Ltd

Thank you for taking the time to leave us a great review, Claire.
Really happy to hear you’re happy with our service.
Hopefully see you again soon.

Rated 5 out of 5 stars

Lee is always polite and will explain…

Lee is always polite and will explain things to you in a clear precise way so that you know exactly what is needed. He is a very professional and tidy workman but most important trustworthy.

November 19, 2021
Unprompted review
MasterGas Heating Ltd logo

Reply from MasterGas Heating Ltd

Thank you for taking the time to leave us a great review, Sue.
Really happy to hear you’re happy with our service.
Hopefully see you again soon.

Rated 5 out of 5 stars

Gas boiler service

Gas boiler service was undertaken and was carried out in a professional manner with no fuss and very tidy way

November 12, 2021
Unprompted review
MasterGas Heating Ltd logo

Reply from MasterGas Heating Ltd

Thank you for taking the time to leave us a great review, Keith.
Really happy to hear you’re happy with our service.
Hopefully see you again soon.

Rated 5 out of 5 stars

Great Services

Great customer service, good job completed and sorted in a timely manner. Full new combi boiler installation.

August 18, 2021
Unprompted review
MasterGas Heating Ltd logo

Reply from MasterGas Heating Ltd

Thank you for leaving us a great 5 star review. Really glad you hear you’re happy with your new new Boiler installation.
Hopefully see you again for its first annual boiler service. 🙂

Rated 5 out of 5 stars

I have used Lee several times

I have used Lee several times, I can honestly say you will not be disappointed with his workmanship. From fitting a new boiler, blanking off a disused pipe and servicing. And a added bonus of being fair priced.

June 21, 2021
Unprompted review
MasterGas Heating Ltd logo

Reply from MasterGas Heating Ltd

Thank you for leaving us a great 5 star review, Michael. Really glad you hear you’re happy with your our service. Hopefully see you again soon. 🙂

Rated 5 out of 5 stars

Professional and honest

Lee fitted a new boiler in to my home. He was very professional and courteous. He was on time and if he had any problems he would let me know. He gave me good advice going forward with my heating system. The price he quoted was the price I paid he didn’t try and add on additional costs. Very honest and reliable guy, I’ll definitely use him again and would 100% recommend him to others

June 17, 2021
Unprompted review
MasterGas Heating Ltd logo

Reply from MasterGas Heating Ltd

Thank you for leaving us a great 5 star review, Joyce. Really glad you hear you’re happy with your new Boiler installation. Hopefully see you again for its first annual boiler service. 🙂

Rated 5 out of 5 stars

top job lee

we found lee ,who installed a new boiler for us , lee was very professional , new what he was doing , any questions we asked he answered them , when lee had finished he took all of our old boiler and parts with him and cleaned up after him .
he also explained to us how to use the new boiler .
brilliant job lee and thank you , if we here of anybody we know that are looking to have a new boiler or anything plumbing wise , we will put them in you direction lee .

May 26, 2021
Unprompted review
MasterGas Heating Ltd logo

Reply from MasterGas Heating Ltd

Thank you for taking the time to leave us a great review, David.
Really happy to hear you’re happy with our service.
Hopefully see you again soon.

Rated 5 out of 5 stars

The only engineer I will ever use

As always, tidy, efficient, the only gas/heating engineer I will ever use.

May 22, 2021
Unprompted review
MasterGas Heating Ltd logo

Reply from MasterGas Heating Ltd

Thank you for taking the time to leave us a great review, Ayaaz.
Really happy to hear you’re happy with our service.
Hopefully see you again soon.

Rated 5 out of 5 stars

Excellent professional service

Lee fitted a boiler for me last year and did a fantastic job. This week he came to do the yearly service on my boiler and when I explained I’d got a problem with my kitchen sink draining he sorted that as well.
He is professional, friendly, efficient and very reliable. I would highly recommend using MasterGas heating and plumbing.

March 17, 2021
Unprompted review
MasterGas Heating Ltd logo

Reply from MasterGas Heating Ltd

Thank you for taking the time to leave us a great review, Elaine.
Really happy to hear you’re happy with your boiler service.
Hopefully see you again soon for you next service

Rated 5 out of 5 stars

Lee had done a great job

Lee had done a great job, new boiler system in very clean and tidy. I would recommend Mastergas to all my friends and anybody that needs a good service 👍

March 14, 2021
Unprompted review
MasterGas Heating Ltd logo

Reply from MasterGas Heating Ltd

Thank you for taking the time to leave us a great review, Jason.
Glad you're happy with you new Baxi Boiler and our service. - Lee

Rated 5 out of 5 stars

Excellent service

Excellent service. Punctual. Informative. Polite. Definitely recommend.

February 22, 2021
Unprompted review
MasterGas Heating Ltd logo

Reply from MasterGas Heating Ltd

Thank you for taking the time to leave us great feedback, Zoe.
It is much appreciated. So glad we could help

Thanks again. Lee - MasterGas Heating & Plumbing

Rated 5 out of 5 stars

Removal of radiator

Lee came to remove and isolate a radiator and remove a toilet. He was very professional and even afterwards was happy to offer advice on a few unrelated heating issues. I felt the price was good too.

February 21, 2021
Unprompted review
MasterGas Heating Ltd logo

Reply from MasterGas Heating Ltd

Thank you for taking the time to leave us great feedback, Zoe.
It is much appreciated. So glad we could help

Thanks again. Lee - MasterGas Heating & Plumbing

Rated 5 out of 5 stars

Lee did a fantastic job of changing the…

Lee did a fantastic job of changing the stop tap. Very prompt with sms message to confirm arrival time. Job completed with minimal fuss or mess. Great value for money. Lee has helped out a number of time with plumbing & heating jobs. Always a brilliant service.

February 18, 2021
Unprompted review
MasterGas Heating Ltd logo

Reply from MasterGas Heating Ltd

Thank you for taking the time to leave us great feedback, Peter.
It is much appreciated. So glad we could help with your Stop Tap and get you back up and running.

Thanks again. Lee - MasterGas Heating & Plumbing

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look