Master Supply Co Reviews 

502
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products, highlighting their thoughtful design, craftsmanship, and premium, durable materials. Many appreciate the precise fit, often achieved with accurate sizing guides and custom options. The staff and customer service are frequently described as outstanding, being professional, friendly, and genuinely helpful, often going above and beyond to ensure satisfaction. However, some customers also noted occasional challenges with sizing, finding certain jackets to be either too tight or too large in specific areas. A few people mentioned that some jackets might not be ideal for layering or manual activities due to limited mobility, suggesting they are better suited as lifestyle or fashion pieces.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the excellent styling, fair... See more

Quality

Users describe positive interactions with quality, with many reviewers stating that products far exceeded... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as top-tier,... See more

Staff

Customers had positive experiences with staff, highlighting their exceptional helpfulness and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional customer support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received the Bonneville, and its awesome! Very very high quality! Fit is exactly right. Used the fitguide and asked Josh at Master Supply. And the advice he gave me, was just exactly right. I am... See more

Rated 5 out of 5 stars

Been looking for a jacket like the natural veg tan tan field jacket for years. Finally found it. I usually take a large tall but ordered an xl. It fits perfect. Plenty of sleeve length and length i... See more

Rated 5 out of 5 stars

I ordered the Master Supply Lonestar in September 2025. The quality of these guys' jacket is superb - I'm glad to say so after wearing mine around for a couple of months. The material is incredibly... See more

Rated 5 out of 5 stars

These guys go Above & Beyond! 10 years on eBay and buying online and I have never ran into a company who seemed to truly care, like, "MASTER SUPPLY CO." Josh was super professional and took time to an... See more


Company details

  1. #1 of 26 best companies in Clothing Store

Written by the company

Master Supply Co. is a Canadian-based company, founded in 2019 by Josh Mario John, Umar Rashid, and Lane Dorsey. The company specializes in heritage-inspired western leather jackets and denim, with a brand DNA influenced by northern roots and rugged style. Our home base is in Toronto, but we serve customers worldwide who appreciate the quality and distinctiveness of our products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

502 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(502)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Easy to use website and you can contact the team at any time. Really friendly guys who responded almost immediately to my emails.

November 22, 2024
Rated 5 out of 5 stars

There’s never been a company who’s been…

There’s never been a company who’s been more helpful and caring. This company has been by my side from day 1. From complety indecisive to sizing and ordering then returning it for my own craziness with the first jacket and then second jacket had a leather discrepancy ( a little thinner only in the shoulder which they MADE me take a brand new custom jacket!)

Went completely out of their way to not only make sure my jackets were perfect but offered to do whatever was needed to make it perfect for me.
I have now two perfect jackets. It’s been 2 years since my first and now 2 months since my second. They are bada**. The leather is real, it’s the perfect thickness according to each jacket. The fits are solid. Everything about everything is just amazing. I will never need to get another jacket from anywhere else ( other than for different styles of other makers if I wanted. ) but they hit all the marks for me. Customer service. Material. Style, fit and customer service. Can’t brag more.

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Quality Products and Amazing Service!!!

Excellent company. Lane and Josh helped me. Both were phenomenal at customer service. I ordered a nice leather jacket size Large. It was a tad bit too small. I was right in-between sizes. They offered to make me one custom to fit my size and needs. How rad! They were so patient with me and I am now a customer for life. The quality is very good and their service is top tier. They respond fast!

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

What a fantastic experience!

What a fantastic experience! Josh's prompt email communication was incredibly refreshing. I would follow the instructions and order a custom jacket to start out. As a large guy, 6'4.7" 220lbs a good fitting leather jacket for a fair price was nothing but a dream. Until Master Supply Co. Less than 3 weeks after they had my measurements I had an amazing black leather racer. Fantastic!

October 22, 2024
Rated 5 out of 5 stars

Just received my Nova jacket today… I…

Just received my Nova jacket today… I could go on and on and on but I won’t. In short, it truly is the most bad @$$ and greatest quality biker jacket I have as of yet, and I do have a few. Thank you so much, I shall treasure it always!
Kind regards,
Joseph ✌️

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

The customer service is unmatched

The customer service is unmatched. I needed to exchange my size, the response was immediate. Josh assisted me with proper sizing and followed up with urgency. The jacket itself is amazing. Great quality and fit. As it breaks in it gets only better. You will not regret buying one.

September 21, 2024
Rated 5 out of 5 stars

As always

As always, excellent product quality and excellent customer service.

September 21, 2024
Rated 5 out of 5 stars

Very Helpful

Very Helpful! They helped us navigate the best way to purchase this high end garment to best ensure an ideal fit. It's fantastic! Thank you Master Supply!!!

September 21, 2024
Rated 5 out of 5 stars

Convoy 224

The jacket that I ordered was just great. It fits me perfectly.

Communication with them was very good and personable, making me feel valued as a customer.
Delivery was efficient, especially as I'm an overseas customer.

September 21, 2024
Rated 5 out of 5 stars

Incredible jackets, incredible customer service

MSC is truly awesome. I've got 4 MSC jackets, but when they announced the Hardline - it looked so good, I had to get one. I wanted to make a small modification to it, so I got in touch with the guys, and spoke with Josh, and he and team got me sorted! Customer service is top-notch. Have had the Hardline for a few weeks now, and it's starting to break in beautifully.
I've left a review before, but this is the first time I've got in touch about a custom jacket/modification. Cannot fault these guys.

Thanks again, awesome jackets all round. Each jacket has been fantastic.

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great quality

For me, Master Supply is the best shop to buy beautiful, high-quality leather jackets at reasonable prices.
Add to that the friendly and competent support from the guys there. People buy these jackets - you'll be thrilled!

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

Built To Last

My buddy Gee once said, “Let’s put on everything we got and go raise some hell!” Gee, wherever you are, I got my jacket. Let’s gooooooooo!

I can’t say enough good things about my experience with Master Supply. Lane answered all of my questions and helped to walk me through finding the right size. Great customer service. And I still don’t understand how the parcel made it all the way from Pakistan to Austin, TX in four days. Mind blown.

The jacket itself is built like the proverbial brick sh¡t house and deserves a verse in Guy Clark’s “Stuff That Works”. It’s built to last. And it smells good.

I am a middling four on a good day, but the Goldrush elevates me to a solid seven and you can bet that I’m going to wear it every chance I get. The design has rugged Big Sky vibes, and, in fact, the only thing that makes me feel cooler than this jacket is my dog. Rarefied space indeed.

If you’re on the fence, just do it. Treat yourself; you deserve it. The world is going to hell in a bucket, so why not enjoy the ride and look good while you’re at it.

You might regret a lot of decisions in your life; buying this jacket won’t be one of them.

October 6, 2024
Unprompted review
Rated 5 out of 5 stars

Incredible customer service!

Master Supply Co has incredible customer service. I got in contact with Lane & Josh from Master Supply Co and both helped me with making sure I had the correct measurements for my custom jackets. Making sure I picked the right sizing for me was important because shipping and importing the jackets to EU is a tall order.

Everything fits perfectly and I'm extremely happy with my new jackets. I will 100% buy more jackets in the future. Thank you again, the quality of the jackets are superb!

August 22, 2024

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