I was struggling to find a door panel for a Hager 4way consumer unit, following a recent upgrade to the electrics, the electrician accidentaly broke the locking hinge pins. Anyway, this was the only... See more
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Review summary
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Reviews shaping this summary
First time ordered some downligts and other things. I ordered two days back and today received my order. Everything well packed and superfast delivery. Products are as described. Thank you Mastertrade... See more
This supplier offered the ROLEC EVO at a price which beat those of specialist EV Suppliers AND they were also able to supply the ROLEC add-on items which some of the EV shops didn't have listed. Orde... See more
Item arrived damaged in transit. The customer service staff could not have been more helpful (regardless of order size) and had replacement sent within hours. Thank you
Company details
Information provided by various external sources
Mastertrade stock all the leading brands at very competitive prices, and are committed to giving you the kind of service you should expect from your supplier.
Contact info
Golds Hill Way, DY4 0PY, Tipton, United Kingdom
- 0121 522 6229
- webteam@mastertrade.co.uk
- mastertrade.co.uk
4.6
Excellent
410 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 48 hours
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Excellent service
September 2, 2022
Mastertrade is a 5 star electrical…
Mastertrade is a 5 star electrical wholesaler. Amazing prices and quick delivery.
September 4, 2022
Shockingly Bad Customer Service - Very Poor Communication
I placed an order for an item which was 100% unquestionably showing in stock, but the day after placing the order I received an email stating that the item was in fact not in stock and there would be a 15 day wait. I replied to the email stating I would begrudgingly wait for the item to come back in stock. I did not receive any acknowledgement to my email.
15 days came and went without any word from MasterTrade so I sent them an email asking when I could expect the item. Several days again past without a reply so I emailed them again. True to form days passed and again no reply. After being ignored twice and now 23 days after placing my order I was forced to raise a PayPal claim (So glad I paid with PayPal).
Funnily enough after being repeatedly ignored I received an email almost instantly after raising the PayPal claim from their Ecommerce Manager, in disbelief that I'd had the afront to raise the claim and to basically say he was washing his hands of it as it was now in PayPal's hands. No apology for any inconvenience, just a passive aggressive and almost insulting attitude and an attempt to push the blame on me for firstly having the audacity to email them on a Thursday (They don't read/reply to emails after Thursday apparently) and then having the brass neck to email them over the weekend (They also don't read/reply to emails on the weekend). I was basically blamed for ordering an item that was out of stock in a mocking email from their Ecommerce Manager, where he went out of his way to bold and change the colour of the words 'Out of Stock' to make his point.
I was expecting an apology, perhaps some attempt to resolve the problem, but instead all I received were accusations and mockery. I replied the item was in stock when I ordered it, otherwise I would not have ordered it. Again I received another curt reply stating that their stock is updated daily so this could not have been the case. I guess the insinuation was I must be either stupid or lying? At this point I realised I was wasting my breath.
So in summary weeks wasted, repeatedly ignored, no apologies and finally insulted by basically being called stupid and or a liar, and I still have a Paypal claim to look forward to. My advice avoid like the plague. Also maybe send their Ecommerce Manager on a customer service course.
August 26, 2022
Unprompted review
Great supplier
September 1, 2022
Used Master Trade recently really…
Used Master Trade recently really competitive on price, deliveries are normally within the next day or day after, very happy to keep using Master trade 👍
August 11, 2022
Great price & great service from…
Great price & great service from ordering to collection staff at collection store were very polite and helpful I would definitely use this company again
August 10, 2022
Great service items arrived the next…
Great service items arrived the next day as ordered
August 9, 2022
Brilliant service and very prompt
August 3, 2022
Great service thank you
August 2, 2022
Great service start to finish
Great service start to end. Good products at great prices. Delivery we’ll communicated and on schedule
August 1, 2022
New customer looking to get fusebox sod consumer unit and rcbo’s
Saw your details online and looked at your prices which were very competitive. Called to have a chat. Ordered what I required. Delivered to me 2 days later all itemised. Am very happy and will use you again, regards, Vincent Fitzpatrick.
July 4, 2022
Excellent service
Excellent service, always delivered nxt day... Any issues quickly resolved.
Shout out to Paul for fast responses with my orders 😊
July 3, 2022
Excellent service and delivery
July 2, 2022
Excellent
I purchased two ceiling pendants from Mastertrade at a very competitive price. Delivery was very quick, items arrived in perfect condition. Unfortunately I mismeasured the size of one of the pendants and had to return it - the cost was refunded within a couple of days. Very good products, very quick and polite response to my phone call with a query, excellent service all around. Will use Mastertrade again.
June 13, 2022
Brilliant service and the help from…
Brilliant service and the help from Paul on the phone was second to none .
June 9, 2022
Unprompted review
Quick and an reliable service
June 9, 2022
Great service
Great service, great prices and really helpful staff. Ordered received next day on free delivery.
Well done to Mastertrade team!
June 8, 2022
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