I was struggling to find a door panel for a Hager 4way consumer unit, following a recent upgrade to the electrics, the electrician accidentaly broke the locking hinge pins. Anyway, this was the only... See more
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Review summary
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First time ordered some downligts and other things. I ordered two days back and today received my order. Everything well packed and superfast delivery. Products are as described. Thank you Mastertrade... See more
This supplier offered the ROLEC EVO at a price which beat those of specialist EV Suppliers AND they were also able to supply the ROLEC add-on items which some of the EV shops didn't have listed. Orde... See more
Item arrived damaged in transit. The customer service staff could not have been more helpful (regardless of order size) and had replacement sent within hours. Thank you
Company details
Information provided by various external sources
Mastertrade stock all the leading brands at very competitive prices, and are committed to giving you the kind of service you should expect from your supplier.
Contact info
Golds Hill Way, DY4 0PY, Tipton, United Kingdom
- 0121 522 6229
- webteam@mastertrade.co.uk
- mastertrade.co.uk
4.6
Excellent
410 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Always excellent service and reliable…
Always excellent service and reliable delivery when I need for projects
March 17, 2023
Very good experience so far
March 20, 2023
Website very easy to use
March 17, 2023
Prompt delivery
March 17, 2023
Helpful with the order and package…
Helpful with the order and package arrived the next day as expected.
March 15, 2023
I had a problem which was quickly…
I had a problem which was quickly resolved I couldn’t be happier with the service.
March 15, 2023
Quick Dispatch and superb service
February 15, 2023
Brilliant company to deal with
Brilliant company to deal with, products we purchased were good value & arrived well packaged. One of the items ordered were no longer in stock & no longer manufactured, very flexible company offering refund or amendment for order. Very prompt communication.
February 15, 2023
A lot of these online wholesalers can…
A lot of these online wholesalers can be a nightmare to deal with, but not here. The items were actually in stock. One item arrived damaged, they replied to my email in minutes with a replacement being sent immediately. Excellent customer service and fast dispatch.
February 17, 2023
Unprompted review
Low value first order to test them. They failed it.
Ordered from their website
They sent wrong item or inferior to that ordered.
Contacted them where they blamed the supplier (sale of goods act, my contract is with them).
Now dragging their heels giving me a refund, if I get one at all!
What else is there to say? Never again!
As can be seen in their reply, blame the tech, blame here there everywhere. But cannot be bothered to login to PayPal and issue the refund. Upset the customer as much as possible. Staggering, absolutely staggering!!!
February 9, 2023
Unprompted review
Reply from Mastertrade
Unfortunately on this occasion, there has been a problem with the Data supplied by the manufacturer. As you raised a case on Paypal before speaking to us, are hands were tied and we couldn't offer you a refund/solution straight away as the order was locked.
Sorry for any inconvenience this may have caused, but in future please call us and we will try our best to rectify the situation.
Kind Regards
Alex
Customer services was really good
Customer services was really good. All the staff was really helpful and all of them seem to have a good knowledge of electrical items and accessories.
Environment was friendly. Will recommend to everyone due to competitive prices and the best quality.
All the best
KAYANI ELECTRICALS
February 10, 2023
Quick delivery and all correct.
January 18, 2023
Always rapid dispatch and great…
Always rapid dispatch and great communication if asked a question
February 5, 2023
Good great experience
December 15, 2022
Unprompted review
3 weeks to deliver loads of excuses no…
3 weeks to deliver loads of excuses no follow through
January 11, 2023
Good customer response and easy to deal
Good customer response and easy to deal
With. Will reimburse you no problem if item is not in stock or will give you an accurate time of when the item will be in again.
January 8, 2023
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