Masterworks Reviews 226

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach, making the investment process smooth and easy to understand. Many people appreciate the clarity of the offerings and the overall user experience, finding the platform straightforward and engaging for investing in art. However, some customers have expressed dissatisfaction with the website's updated version, citing issues with legal jargon and difficulty navigating certain features. A few people also mentioned negative experiences with customer service, specifically regarding unhelpful communication and a lack of support when trying to sell investments.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their patience, helpfulness, and... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the seamless and easy onboarding... See more

Product

Customers consistently note positive experiences with the product, highlighting the platform's unique... See more

Website

Consumers find the website experience to be ambiguous. While many praise its ease of access, straightforward... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the patience,... See more

Based on these reviews

Rated 4 out of 5 stars

My experience in the past with the Masterworks website has been seamless and very straightforward. The updated version has taken a backward step with all the Legal Jargon etc al, that scrolling throug... See more

Rated 4 out of 5 stars

Very unique and interesting way to allow the layperson to invest in art work. Their fees are high - 1.5% annual and they keep 20% of the profits when the art sells. It is also difficult to find out... See more

Rated 4 out of 5 stars

Easy to understand, great onboarding and understanding. Purchase process wasn’t 100% as I didn’t get direct feedback on how to include a confirmation code. I still don’t know even though I did get... See more

Rated 4 out of 5 stars

I've been invested in Masterworks for nearly a year and though nothing in my portfolio has sold yet, it has been great to see/learn about the artworks offered. One sour note: I tried to redeem points... See more


Company details

Written by the company

Masterworks allows anyone to purchase and trade shares in iconic artworks, by artists like Monet, Warhol, and Picasso. Learn how to invest in high-end artworks and beat the S&P 500.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

226 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Good review on the Off Market Journal website

I don't understand the comments below. People complain about not being able to withdraw their money but also say that the work they bought has not yet been resold. Which is perfectly normal.

It's important to think and inform yourself before putting your money anywhere. It is clearly stated that these are long-term investments. We're betting on the appreciation of these works over time.

I found a good article about Masterworks on the website of Off Market Journal that will give you a real opinion on the platform.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

My art investment platform

It's an intuitive platform where you are able to invest in multiple artists and paintings.
Although, they have a good onboarding process where you're able to do your first investment easily.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Investing with Masterworks was easy to do.

The process of making my first investment in Masterworks was uncomplicated and easy to accomplish. With the professionalism of Santi and Carlos to help me it all went very smoothy.
Thank you guys!
And, a shout-out to Jake Maggy for setting up the meeting.

March 27, 2025
Unprompted review
Rated 1 out of 5 stars

Lobster trap for money

Notice that the reviews talk about how nice and helpful they are. How about profits? How about getting your money out? I haven't seen a profit and I cant get my money out.

Why are there great reviews here but masterworks.io is rated 3.5? Same company.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Santi & Alanna

Both Santi & Alanna were quick to respond, helpful and efficient. So excited to be able to invest in this piece. Looking forward to growing my portfolio with Masterworks.

March 18, 2025
Unprompted review

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