My order was substantially delayed through no fault of Masuku. I wrote customer service with my frustration about the delay and without my asking, Masuku sent me a generous supply of additional masks... See more
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I would rate you 5 stars but your website masuku.com is down. 404-page error. The masks are great. But I cannot order replacement filters because.....you guessed it...the website is down. How unfor... See more
Fantastic mask wish I’d found them sooner! I ordered from Masuku after trying lots of cheaper alternatives. I can honestly say the quality and breath ability with these masks is amazing and well worth... See more
Company replied
Fantastic product, as advertised it arrived in a timely manner half way around the world. It’s comfortable, no fogging of the glasses and I feel safe and confident that I am safe going into public spa... See more
Company details
Written by the company
More than 90% of the world’s population breathes air with levels of pollutants that exceed limits set by the World Health Organisation. Despite this fundamental human need for clean air, the face mask industry has failed to deliver an adequate solution. We are forced to trade-off between filtration efficiency, comfort and style, whilst a genuinely sustainable choice is completely lacking. This insight led to the creation of Masuku more than four years ago. The vast majority of face masks currently used cannot be recycled - many end up being incinerated, which further worsens the air quality crisis. Furthermore, increasing numbers are littered, washing up on beaches and polluting natural environments where they will persist for an estimated 450 years. Masuku’s vision is to provide clean air without compromising on comfort, style, or sustainability - to provide powerful filtration performance, whilst protecting the planet. This led Masuku to partner with Pentatonic, a design and technology company that specialises in what is known as the circular economy, to develop groundbreaking manufacturing technologies that will power the world’s most advanced face mask, Masuku One. The core of Masuku’s unique technology is a new kind of nano-fibre filtration material created from an engineered compostable polymer, using a newly developed electrospinning process. Compared with meltblown fibres, which are used to make the majority of face masks currently available, the electrospinning process is able to create a structured membrane consisting of extremely fine nano-fibres (up to 1,000 times narrower than a human hair) dispersed with extreme precision for maximum efficiency. Masuku’s revolutionary nano-fibre filtration material is being produced on site at the company’s AirLab in Hellaby, Rotherham. Assembly of Masuku One and production of Masuku Daily products will also take place in the north of England. A centre of excellence for sustainable filtration technology, the facility is responsible for producing Masuku’s proprietary nanofiber filtration fabric and assembling face masks under highly controlled conditions. In addition to this a substantial investment has been committed to ongoing research and development, Masuku will partner with globally renowned institutions and organisations to develop future generations of high-tech sustainable filtration devices. Taking its name from the Japanese for ‘mask’, a culture where masks are taken as a sign of care and respect for the community’s health, it has been Masuku’s mission since day one to create a fully sustainable product. That’s why Masuku face masks are made using recycled materials that can be re-recycled when it’s time to dispose of them. What’s more, the replaceable filters are bio-based, allowing for easy, environmentally-friendly disposal. Welcome to the future of clean air.
Contact info
The AirLab, Unit 1 Eden Close, Hellaby Industrial Estate, S66 8RW, Rotherham, United Kingdom
- general@masuku.com
- masuku.com
I find the fit to be perfect for my…
I find the fit to be perfect for my face. I used the size guide to pick the medium size masuku one. I signed up for the loyalty program because people in the office and on the school pickup often ask what the mask is and where to get one. Might as well get some points in my account for sending people to the website. Overall I'm really pleased.
January 27, 2022
Unprompted review
Reply from Masuku
Hi,
Thanks for a great view and your recommendation to others regarding our product. It's good to know so many people are benefitting from our rewards scheme, especially if you're wanting to purchase some extra filters using the discount. Have a great day.
Neelam,
The Masuku Team
Love my Masuku One mask!
I became acquainted with Masuku through a friend and I am so glad I did. I absolutely love my Masuku One mask. It is well made and fits my face perfectly. I love how it is constructed which makes it easier to breath. As well, my glasses don't fog up when I wear it. Just ordered another one and have recommended it to friends.
January 27, 2022
Unprompted review
Reply from Masuku
Hi,
Thank you for your time to send us a great review. Don't forget to use our referral programme so both you, and your friends, receive an extra discount! (https://masuku.com/pages/masuku-rewards)
Neelam,
The Masuku Team
Great and high quality mask
Great and high quality mask. The mold of the shell kept my mouth from touching the filter and fabric, so I can breath and talk easier. Great customer service too, there's an issue with my cover and they arrange to send a new one swiftly.
January 21, 2022
Unprompted review
Reply from Masuku
Hi,
Thanks for the great review! Please don't hesitate to contact us for help with anything else.
Neelam
takes so long to receive!
January 18, 2022
Reply from Masuku
Hi,
Our shipping page includes our estimated delivery times to many destinations. Unfortunately, due to the ongoing pandemic, and the festive period, we have unfortunately experienced some delays. However, when making a purchase we like all our customers to have the opportunity to track their package along it's journey, and to contact us if there are any issues. Most recently, all our packages have been delivered on time and we have had no further delays.
Neelam,
The Masuku Team
Poor and very expensive product
I had expected to buy a premium product because they are very expensive. Unfortunately I found it to be uncomfortable to wear and more to the point the ear straps easily become detached from the mask. This means that they are very fiddly to re-attach before using the mask. Unsurprisingly one of the ear straps has now become totally detached and I have now lost it. I cannot use the mask now and do not wish to waste more money on such a poor product. I have only had it for three months. A total waste of money.
Update 27/1/22. Masuku responded to my complaint promptly, they apologised for the problems that I experienced and the issue is now resolved. I hope that the new masks prove to be better. Due to their response I have increased the rating.
January 16, 2022
Unprompted review
Reply from Masuku
Hi,
We're sorry that you are not happy with our product. Our Production Team work hard to ensure all products are of premium quality for our customers. If we were aware of the defects you were experiencing with your Masuku One, we would have been more than happy to resolve the matter. Unfortunately, we have had no communication around this and can only apologise that on this rare occasion, you may have received a faulty component. However, this issue has only now been bought to our attention and we will ensure your feedback will be sent on to the Production Team.
Kind Regards,
The Masuku Team
Feels very safe which is what matters-…
Feels very safe which is what matters- Comparable with my hospital PPE. Comfortable. Easy to use.
Wish I had ordered the orange one too!
January 13, 2022
Unprompted review
Reply from Masuku
Hi Sue,
Thank you for your time to leave us a review. Don't forget to use your rewards points to save some extra money if you decide to purchase the orange mask too! Have a great weekend!
Neelam,
The Masuku Team
Fantastic mask wish I’d found them…
Fantastic mask wish I’d found them sooner! I ordered from Masuku after trying lots of cheaper alternatives. I can honestly say the quality and breath ability with these masks is amazing and well worth the money. The delivery was fast and the website is great and ordering was extremely straight forward. I’ll be ordering for the rest of my family today. Excellent product, thank you Masuku.
January 13, 2022
Unprompted review
Reply from Masuku
Hi Elizabeth,
We appreciate your time to leave us such a great review. It's also great to hear that your experience with us has been a smooth and pleasant one. We work hard to make sure all our customers can buy with ease at Masuku.
Don't forget to use your reward points for your next purchase to save some extra money! We're happy to know that you and your family will be safe and protected during these difficult times. Please get in touch if there's anything else we can help with! Have a great day.
Neelam,
The Masuku Team
I find these to be excellent quality
I find these to be excellent quality, especially the electrospun filters in the mask which are very light and thin. 1000 times thinner than a human hair, come on that is impressive! The service was great, delivery was fine, so I’m happy 👍
January 13, 2022
Unprompted review
Reply from Masuku
Hi,
Thank you for your review. Our team use a newly developed electrospinning process to create the extremely fine nano-fibres, which as you mentioned, are up to 1,000 times narrower than a human hair. This provides maximum filtration efficiency and is ground-breaking technology. We're proud to do our part to save the planet, and even more prouder to receive such great feedback from our valuable customers. Thank you for being a part of Masuku!
Neelam,
The Masuku Team
Expensive and not fit for purpose!
Expensive and not fit for purpose!
I paid £100 to get 2 of these masks after I’d read so much good about them. Thing is, they aren’t. The filter is expensive and so thin there is certainly no protection. I wore the mask once and the plastic casing for your face had me sweating so much I had to change to a different mask. Then there’s the price. Way too expensive especially when it is not comfortable and does not fully protect you. Save money and get a FFP2 mask. Those are your best protection and don’t cost crazy money.
January 12, 2022
Reply from Masuku
Hi,
We're sorry to hear of your disappointment with our Masuku Ones. The 3 layer filter is made from 100% bio based and biodegradable materials. This is our way of ensuring there is no impact to our planet. Our unique filter has also been tested and delivers over 94% filtration efficiency. At Masuku we are proud to provide a powerful and efficient filtration system with technology like no other, that keep both our customers safe, and the environment. We also have many promotions running, weekly payment options and subscription plans, so everyone can make a choice based on all the different options that we can offer.
Neelam,
The Masuku Team
Comfortable to wear
Comfortable to wear. Easy to order. Comes with a replacement filter. Delighted that everything is recyclable.
January 12, 2022
Reply from Masuku
Hi,
Thanks for your time to leave us a 5 star review!
At Masuku we work hard to make sure all our customers have a great experience when shopping with us.
For ways to save some extra money on your replacement filters please see our new subscribe and save option at https://masuku.com/products/masuku-one-filter-pack-x-10
Neelam,
The Masuku Team
Thank you for your excellent service
Thank you for your excellent service. It took many weeks for my masks to arrive due to courier services worldwide affected by this pandemic. However, they communicated with me regularly and sent a replacement mask free of charge as the original order was delayed. I can’t wait to use them. Thank you Neelam.
January 11, 2022
Unprompted review
Reply from Masuku
Hi,
Thank you so much for taking the time out to send us a review. I can only apologise for the unexpected delays with your order. At Masuku, our customers come first and we like to keep you updated as much as possible. I really hope the replacement reaches you soon, I'll keep checking on that for you, and if there's anything else you need please don't hesitate to get in touch. Have a great day,
Neelam
Spot on
Spot on, exactly what I wanted. I live in Central London and cycle to work most days. I've known pollution is an issue for a while now and decided to take the leap and buy a mask that will protect me from it on my way to/from work. I did a big search for masks that specifically protect you from pollution and found this one and I'm so glad. I thought it would get sweaty when cycling but it doesn't at all compared to the other high end ones I've tried. I use it on trains, buses, on my bike and at work and have never had an issue with it. It looks cool too!
January 11, 2022
Unprompted review
Reply from Masuku
Hi,
Thanks for your time to leave us a 5 star review!
We have a great demand for people living in the city, and it's good to know everyone is safe and protected when their out on their journeys. After doing your research, we appreciate that you chose our Masuku One as the mask to to travel with!
For ways to save some extra money on your replacement filters, check out our new subscribe and save option at https://masuku.com/products/masuku-one-filter-pack-x-10
Neelam,
The Masuku Team
The best I have ever tried
I have tried plenty of different masks, but this is by far the best one. I am a teacher, spending my day constantly on the move, speaking and rushing around, but this mask stays comfortable and doesn't get sweaty. I always get compliments on how nice it looks and how I match the different covers to my outfits, from both the students and staff. I am able to feel confident that if I were to catch something, I will not pass it onto my students, as the mask is protecting me and is so great and techy. Thanks Masuku!
January 11, 2022
Unprompted review
Reply from Masuku
Hi,
Thank you for your time to leave us such a wonderful review. I'm glad to hear you enjoy the look and feel of your Masuku One. We're especially happy to know that both you, and your students, are well protected within your working environment. Our covers have been selling out quickly with such high demand and it's the perfect way to accessorise your mask.
Neelam,
The Masuku Team
Perfect
Perfect. Light, comfortable, breathable and it looks ace too! I have nothing negative to say about it.
January 11, 2022
Unprompted review
Reply from Masuku
Thanks for your review. Don't forget to sign up for our newsletters for more offers and discounts!
The Masuku Team
Awful
Awful. I wouldn’t even give it one star.
The mask looks great. But it’s really uncomfortable. And after a few minutes condensation starts building up in the mask. So a while later you end up with a wet mask and a wet face.
Emailed customer service and their response was basically tough you can’t return the it.
January 11, 2022
Unprompted review
Reply from Masuku
Hi,
We're sorry to hear of your experience with your Masuku One. You contacted our customer service team believing your size to be incorrect. We advised that we do offer a sizing guide on our website that can be used as guidance, prior to making a purchase. We also provide our refund policy in accordance to the Consumer Rights Act, which can be found here: https://masuku.com/policies/refund-policy
Neelam,
The Masuku Team
A revelation
A revelation! Wearing visually distorting, uncomfortable and ill-fitting masks had become the norm, but this mask has reset the parameters through its structured fitting with unimposing visual design which enhances rather than detracts. The accessories could be more competitively priced.
January 5, 2022
Reply from Masuku
Hi, Thank you for your time to leave us a review. We're glad to hear you like the design of our Masks. Please see our website for any new offer that is running, which currently includes a 50% discount on additional covers.
The Masuku Team
It's a very good mask!
January 5, 2022
Reply from Masuku
Thank you for your time to leave us a review! Don't forget to sign up for our rewards scheme to save money on any future purchases, https://masuku.com/pages/masuku-rewards
Mask and you shall receive.
Needed a comfortable and stylish reusable mask to use on a 11 hr 44minute flight. The service provided from Masuku was fantastic throughout. Well branded and packaged, we received our order on a Saturday which was earlier than the Monday delivery estimate given.
These masks are so comfortable you honestly forget you have it on and will also get admirers asking where you got them from. We opted for a black for him and white for me mesh design size medium with replacement filters and disposable masks to use whilst on holiday as required in public spaces. Both lots of masks performed really well in 30°+ heat. Think mask wearing will be here to stay for a while so well worth investing in a quality Masuku Mask.
January 5, 2022
Unprompted review
Reply from Masuku
Hi Angela,
Thank you for your 5 star review! At Masuku we wish all our customers a pleasant experience when purchasing with us. It's great to hear that you also purchased our new daily range and find their performance works well in the heat.
Have a great weekend,
Neelam
It is excellent
It is excellent! Comfortable to use and feels nice in you face. You can breathe nicely, unlike the standard masks. amazing will put it to the test flying long hall but am very impressed.
January 5, 2022
Reply from Masuku
Hi,
Thanks for leaving us a great review. I'm happy to hear your Masuku One fits you well. Hope you have a safe flight and enjoy your trip!
A wonderful alternative
We ordered our masks as it’s almost impossible to find an effective, comfortable and sustainable option. They are super light, sit away from your face and look quite smart!
Whilst there were some delays with shipping and customs - none of which were in the control of Masuku team - customer service was really responsive and helpful. They followed up with my many requests within hours, even over the holiday period.
The fit is spot on for my partner. However, even with the measurements I found the medium too big. Still wearable but creeps into the eye area. If, like me, you have a small face and usually struggle to find glasses or masks that fit, the small is probably perfect.
Have recommended to lots of friends and family.
December 29, 2021
Unprompted review
Reply from Masuku
Hi,
Thank you for your time to send us such a wonderful review. We work hard to ensure all our customers feel valued at Masuku. It's great to hear about the the sizing of the masks and we can take this on board to ensure customers can buy with confidence using this valuable feedback.
Have a great day!
Neelam,
The Masuku Team
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