Matchaeco Reviews 

60
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

My go-to matcha brand! The flavor is beautifully smooth—naturally mellow with a hint of sweetness and a creamy finish. It brews into the perfect cup whether hot or iced, with a vivid green color that... See more

Rated 3 out of 5 stars

With Matchaeco's twin pack of 50g jars... you receive a lot of Matcha. At a much more affordable price than many of their competitors. Yet the actual taste, for 'ceremonial grade' somehow seems... See more

Company replied

Rated 5 out of 5 stars

Very good quality of Japanese matcha with reasonable price. Beautiful green colour, silky texture and grate taste. Nicely packed in a glass jar and fast delivery. I'm highly recommend all my friends a... See more

Rated 5 out of 5 stars

Order delivered very quickly and in perfect condition. I'm totally new to matcha tea so can't offer any objective comparisons but I'm enjoying this very much. The whisk and spoon included with the gif... See more

Company details

  1. Tea Wholesaler
  2. Tea Manufacturer

Written by the company

Matcha from Japan to your door! Matchaeco provides high quality matcha green tea powder and matcha accessories to make the most of your matcha tea ceremony! Healthy living for a healthy planet, matchaeco donates 10% of profits to charity and works to maintain sustainability!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

60 reviews

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4.5

All reviews

(60)

25 reviews in the last 12 months

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Rated 1 out of 5 stars

The taste is awful.

The taste is awful.

April 29, 2026
Matchaeco logo

Reply from Matchaeco

Hi Rachel!

We’re really sorry to hear you didn’t enjoy your matcha experience. Matcha can definitely be quite different if you’re new to it — authentic ceremonial-grade matcha has a naturally earthy, vegetal taste compared to sweetened café powders.

A few tips that may help:
• Try using water around 70–80°C rather than boiling water, as higher temperatures can make matcha taste more bitter.
• Many people enjoy it with oat milk or coconut milk and a little honey, vanilla syrup or sweetener to balance the flavour.
• Sifting the powder and whisking thoroughly can also make a huge difference to texture and taste.

That said, this doesn’t sound like the experience we want anyone to have. On the rare occasion, damage or tampering during transit can affect freshness, so we’d be more than happy to send you a replacement to try again. Please reach out to us directly and we’ll sort this for you straight away.

Thank you for giving us a try, and we genuinely appreciate the feedback.

Rated 1 out of 5 stars

Awful taste

Awful taste - I honestly don’t now how anyone can say this product is lovely.

October 13, 2025
Matchaeco logo

Reply from Matchaeco

We’re really sorry to hear that our matcha wasn’t to your taste. Matcha can have quite a distinctive flavour — earthy and slightly bitter — which can take some getting used to, especially compared to sweeter green teas.

If you’re new to matcha, we’d be happy to share some preparation tips to help bring out its smoother side. If you think the taste seems unusual or stronger than expected, please reach out to us at contact@matchaeco.com
with your batch number — we’ll be happy to check it and arrange a replacement if needed. We will always put things right!

Olly

Rated 5 out of 5 stars

The matcha I bought from you is…

The matcha I bought from you is honestly the best — maybe even the best in the world! It’s not my first time ordering, and definitely won’t be my last.❤️ 🍵

October 9, 2025
Rated 5 out of 5 stars

My fave matcha brand 🍵

My go-to matcha brand! The flavor is beautifully smooth—naturally mellow with a hint of sweetness and a creamy finish. It brews into the perfect cup whether hot or iced, with a vivid green color that speaks to its quality and freshness. It whisks up effortlessly every time. I also love that the tubs are generously filled, making it fantastic value for money. Delivery is always quick too. A brand I’ll happily stay loyal to.

August 22, 2025

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