When Janel (Dallas rep) came on board, she made matchmaking process a positive experience for me. Your care for the client is genuine. I know for the fact that you want to see your client succeed in t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
What makes my experience great is that it is fun and a happy meetup is next to certain since my matchmaking team does the preliminary work. From background check to financial status to actual 1st date... See more
Company replied
Not very responsive. Really don’t want to work with people in northern Baltimore County. Referrals could have been better managed if both were talked to about their needs and wants and current health... See more
Company replied
LeighAnn is very personable and is extremely dedicated to her job. She is patient, kind and understanding and always works hard to make that match. She gets to know her clients during frequent phone... See more
Company replied
Company details
About The Matchmaking Company
Written by the company
Traditional dating is back in style for selective singles
At The Matchmaking Company, our decades of matchmaking experience has taught us to stop chasing dating or technology trends, and focus on what really matters - our clients.
Here is what we offer our clients.
It’s our mission to get to know you, understand your relationship goals, and what you feel is most important in an ideal match. Using our time-tested process, our expert team of Professional Matchmakers will curate potential matches who they think share your key life values, interests, and life goals. With our private and secure process, you can date confidently. Stop wasting time or waiting for love to happen to you.
- Every Client has a Background Screening
- Relationship-Minded Singles
- No Wasted Time on Fake Profiles
- Get Matched on Key Life Values
- Years of Personal Matchmaking Success
- Local Offices and Local Singles
Empower. Date. Find Love.
Our matchmakers are passionate about your success and it shows in all they do!
Our Company Values
Authenticity
Our teams pride themselves on not only creating authentic, lasting relationships but also building authentic connections with their clients every step of the matchmaking journey.
PassionWe lead with passion and integrity. The business is fueled on the passion of the people who work here, as well as the passionate connections we love creating.
ProfessionalWe are a highly qualified team who believe in investing in each other, themselves, and their clients every step of the way to ensure curated lasting introductions.
Real People, Real Dates
Written by the company
- We Are Committed to a Human Driven Process
- We invest heavily in local offices and staff. Meet with a member of our team locally and discover how we can help you.
- Local Offices
- See why sincere singles trust us to be their dating partner to find lasting relationships in their area.
- Get Matched to Quality Singles
- We meet with every client and spend lots of time getting to know you. Not every single is qualified to join our service.
- Private and Secure
- Unlike dating apps and websites, when you join our service, your information is private.
Contact info
3040 N. Hemlock Cir., 74012, Broken Arrow, United States
- (866)875-7082
- hello@matchmakingcompany.com
- matchmakingcompany.com
3.8
Great
360 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not what it seems
After 3 hours of interview and committing to thousands of dollars, my first encounter was a disaster. The gentleman they matched me with did not meet my criteria in any way, shape, or form. No attraction whatsoever!
Do not use this company to meet your forever person because it won't happen. They are non compliant when it comes to meeting the criteria set forth and all they want to do is fulfill their obligation that you meet 3 separate people. They don't consider compatibility, attraction, personality, common interests. If they did, my very first match would have had some matchability, but all my first experience did for me was to be discouraged and not use them any further. They could not possibly prove to me they weren't just scamming me! I made it clear to Tracy what I was looking for. I even showed her photos of the type of guy I was looking for. I was totally ignored. They promise 3 dates and they deliver 3 dates that will not suit you whatsoever!
April 16, 2026
Unprompted review
They don't approve or endorse massive…
They don't approve or endorse massive age gap dating or dynamics. Which excludes guys like me that specifically seek this out.
April 8, 2026
Unprompted review
Reply from The Matchmaking Company
Patrick, thank you for sharing your perspective.
Our process focuses on identifying mutually compatible matches based on alignment in lifestyle, values, and relationship goals from both individuals. While we work with a wide range of preferences, all introductions require mutual interest and comfort from both parties.
We understand that certain preferences may be more specific, and that can impact availability within the client base. We appreciate your feedback and wish you the very best in finding the type of connection you’re looking for.
Adventure time
They are so enthusiastic for my happiness! I am so excited to meet my first match, we are going skydiving for our first date! I am so looking forward to this adventure 😊
April 7, 2026
Unprompted review
Reply from The Matchmaking Company
Christina, this sounds amazing! We love your excitement. What an unforgettable first date idea! Skydiving is definitely a bold and adventurous way to start a connection.
We’re so glad you’re feeling supported and excited going into this experience. Wishing you an incredible time and an even better connection. Enjoy every moment of the adventure!
Great experience
I really loved the way they curate the experience for you. I’m really excited to start the coaching experience to help me learn about my dating patterns and overall awareness!
April 6, 2026
Unprompted review
Reply from The Matchmaking Company
Sarah, thank you for sharing your experience! We’re so glad to hear that you appreciate the curated approach, and that’s exactly what we strive to provide for every client.
It’s wonderful that you’re excited about the coaching as well. Building awareness and understanding your patterns is such a powerful part of the journey. We’re excited for you and all that’s ahead!
They allow harassment
Ladies!!! RUN! Not safe!!!and they don’t care!!!!
I had an extremely UNCOMFORTABLE, HARASSING and upsetting experience with this matchmaking company. After being harassed on a date arranged through their service, I reached out expecting concern, accountability, and support. Instead, my experience was completely dismissed.
Rather than taking the situation seriously, they minimized what happened and showed no regard for my safety or well-being. I was made to feel belittled, humiliated, and completely insignificant. What’s even more shocking is that they still expected me to continue my membership and pay in full, as if nothing had happened.
This company appears to care more about collecting money than protecting or respecting their clients—especially women. There was zero accountability, no empathy, and no effort to resolve the situation in a fair or ethical way.
I strongly urge anyone considering this service to think twice. If you are looking for a safe, respectful, and supportive experience, this is not the place. My experience left me feeling deceived, manipulated, and deeply disrespected. No one should have to go through something like this and be treated as though it doesn’t matter.
January 16, 2026
Unprompted review
Reply from The Matchmaking Company
Meredith, we take concerns involving safety and personal boundaries extremely seriously, and any situation described in that manner is never dismissed or taken lightly.
At the same time, we must clarify that the characterization of your experience is not consistent with our records. Our team did respond to your outreach and made efforts to follow up and schedule time to discuss your concerns.
We do not condone harassment or inappropriate behavior under any circumstances, and any such report is reviewed internally. Our process is designed to support clients and address concerns when they arise, not ignore them.
Because this review references specific interactions and account details, we cannot address everything publicly. A member of our team will be reaching out again in an effort to connect and work through this constructively.
Amy and Cindy are awesome!
April 1, 2026
Unprompted review
Reply from The Matchmaking Company
Candi, thank you for the kind words! We’re so glad to hear Amy and Cindy made such a great impression, they truly are awesome. We appreciate you sharing your experience!
Worst experience
Worst experience. Don't waste your money. Lost thousands of dollars and never had any one for me so they sent an Indian man who wanted an Indian woman (I am not Indian) and a biker who spent every weekend with the bikers and i do not. A man who lived in a room with his children who only left the house once a week!!!!!!!!!!
March 28, 2025
Unprompted review
Reply from The Matchmaking Company
Fidelma, thank you for sharing your feedback. We’re sorry to hear that you feel this way about your experience.
For clarity, your membership has been expired since April 2024, and we had not received recent feedback prior to this review.
Matchmaking is a personalized and compatibility-driven process. While we work to align introductions with stated preferences and lifestyle, compatibility also depends on mutual interest, availability, and openness from both individuals. At times, introductions may not feel aligned, which is why feedback after each match is an important part of refining the process.
We understand that your experience has been frustrating, and that is never our intention. We wish you the very best moving forward.
Wonderful experience!
I was impressed with the company from my first meeting! They listened and were sincerely thinking of my well-being. I was given some coaching lessons for free and met a wonderful coach named Brittany. She was great! I learned so much from her about the dating process and also things about myself!
February 25, 2026
Unprompted review
Reply from The Matchmaking Company
Denise, thank you for sharing such a wonderful experience! We’re so glad to hear that you felt listened to and supported from your very first meeting.
It’s great to know that your time with Brittany made such an impact, and she truly has a gift for helping clients gain insight, confidence, and clarity in the dating process. We’re so happy you found value not only in the experience but also in what you learned about yourself along the way.
We appreciate you taking the time to share this and are excited for what’s ahead for you!
To Whom It May Concern-The Ideal Dating Coach
To Whom It May Concern:
It is my pleasure and privilege to write a review regarding Nancy Shea's amazing relationship coaching skills. Nancy is the consummate professional and has created a wonderful and positive influence on my dating life. She is a sensitive listener and extremely perceptive in identifying issues and concerns affecting relationships and provides excellent advice and insight on how to address and handle such issues and concerns. She acknowledges the positive attributes of loving relationships and helps understand hurdles and frustrations which can arise throughout the dating process. Nancy is always so kind, friendly and professional and is a true joy to work with and discuss relationship matters. Nancy has provided me with invaluable advice and opened my eyes to a better understanding of relationship interactions. There could not have been a better coach for me to work with and to establish an enjoyable and educational coaching relationship. I always look forward to our sessions and I have nothing but praise for Nancy.
Johnnie Marvel
March 23, 2026
Unprompted review
Reply from The Matchmaking Company
Johnnie, thank you for such a beautifully written and heartfelt review. It truly means so much to hear how impactful your experience with Nancy has been.
Her ability to listen deeply, offer thoughtful insight, and guide clients through both the challenges and joys of dating is something we value greatly, and your words capture that perfectly. We’re so glad she’s been able to support you in such a meaningful and positive way.
Nancy will be incredibly touched by your kind praise. We’re honored to be part of your journey and appreciate you taking the time to share this.
What a pleasant experience getting…
What a pleasant experience getting connected with Angela at the matchmaking company. My aunt met her forever person with the company and I can’t wait to meet mine
March 20, 2026
Unprompted review
Reply from The Matchmaking Company
Erica, thank you for sharing this. It’s so special to hear that your aunt found her forever person through us! 💛 That kind of story is exactly why we do what we do.
We’re so glad you had a pleasant experience connecting with Angela, and we love your excitement for what’s ahead. We’re honored to be part of your journey and can’t wait to see your story unfold!
Nancy had been vital in helping me to…
Nancy had been vital in helping me to become a better me. Looking inward and being an easy person to open up to has been essential. Nancy has been this person for me.
March 19, 2026
Unprompted review
Reply from The Matchmaking Company
Thank you for sharing such a meaningful experience. We’re so glad to hear how impactful Nancy has been for you. That kind of support, helping you grow, reflect, and feel comfortable opening up, is truly at the heart of what we strive for.
Nancy will be so touched by your words. We appreciate you taking the time to share this and are honored to be part of your journey.
Very disappointed
Very disappointed. I spent two hours in my interview then my account was turned over tobanother person who hasn't met my needs. Its like she doesn't have any idea about me.
March 7, 2026
Unprompted review
Reply from The Matchmaking Company
Mary, thank you for your feedback. We’re sorry to hear that you’re feeling disappointed.
It’s not uncommon for different team members to be involved throughout the process, but your full profile, preferences, and notes from your initial consultation are documented and shared so there is continuity in your experience. That said, you should absolutely feel understood and supported by your matchmaker.
Matchmaking is a feedback-driven process, and open communication is key to helping us refine and better align your matches over time. A member of our team will review your file and reach out directly to better understand your concerns and work with you to move forward in a more positive direction.
Reply from The Matchmaking Company
DD, thank you for the kind words! We’re so glad to hear Nancy did such a great job with your match. She truly cares about finding the right connections for her clients. We appreciate you sharing your experience!
Theresa Brown feedback
My matchmaker is Theresa Brown. Theresa has been extremely helpful and supportive. As someone new to matchmaking I am fortunate to have Theresa as my matchmaker. She does a great job of providing positive feedback and suggestions on how to improve. I would be lost without someone like Theresa.
March 17, 2026
Unprompted review
Reply from The Matchmaking Company
David, thank you so much for your thoughtful feedback! We’re thrilled to hear how supportive and helpful Theresa has been for you, especially as you’re new to the matchmaking process. Having someone in your corner to guide, encourage, and provide meaningful feedback can make all the difference, and we’re so glad she’s been that person for you.
We truly appreciate you sharing your experience and look forward to continuing this journey with you.
What a journey full of ups and downs
What a journey full of ups and downs. I'm not going to lie, this started VERY rough for me. I had been single for a long time, and the dating apps were laughing in my face. My friend signed me up, saying, "What can it hurt?" I received the phone call and tried to ask about pricing, but they wouldn't talk about it; they wanted to meet in person. I said I didn't want to waste anyone's time if it was not feasible, but they still wouldn't tell me anything.
So, I went to the local office (the worst part of the whole process). The conversation started well; she got me to open up and said all the right things. Then we get to the money, and whoa! I was shocked. I didn't expect it to be cheap, but still! This is where our 2-3 hour appointment took a turn. I was unsure about the money, and she started giving me "deals", "deals she doesn't make with anyone", "the best possible deal she can give me because she wants this for me". I told her I needed some time to think things over. She told me that if I left, the deals were off the table, and I had to sign right then. She started throwing personal things I mentioned back in my face about why I was single and would always be single if I didn't make this investment in myself. After feeling like this was my only option to ever find my "happily ever after", I signed, paid, and left in tears. (Suggestion for the company: don't have us fill out a survey or feedback form for this process in the office. I couldn't give my honest feedback because I was literally handing it back to the person who made me miserable.)
With that said, the best thing she did for me and the best part of the experience was my coaching with Shallyce. I honestly don't think I would have made it through this process without her. As a person, I have come a LONG way since my first conversation with Shallyce. I may have done the work, but dang it, she pushed me and stuck by me when I had doubts. She was definitely the bright spot in what was sometimes a dark process.
The matchmaker process itself, I had a love/hate relationship with. My first match was very quick, and after meeting, I felt they matched me with someone just to get the first one done. I don't think we had one thing in common. I had another match where my date said to me, "I don't know why they matched us". Which was true; he was a real piece of work. As I was coming down to my last couple of matches, I felt very defeated by the process. I had asked for a break from matches as I needed time to get excited about the process again. Then I received the phone call. There was a match that both my matchmaker, Amy, and my coach, Shallyce, thought would be a great match for me. I agreed, and I am so glad I did. I believe that I finally found my person. I am currently in a happy hold and am very happy!
While I wish the beginning of the process had been different, I am so glad I stuck with it because it led me to my person. I truly believe this is my happily ever after.
March 13, 2026
Unprompted review
Reply from The Matchmaking Company
Katie, thank you for sharing such an honest and thoughtful reflection on your journey. We truly appreciate you being open about both the challenges and the positive moments along the way. Matchmaking can sometimes be an emotional process with ups and downs, especially when someone has been navigating dating for a long time, and we’re grateful that you stayed committed to the process.
We’re especially happy to hear how impactful your coaching experience with Shallyce was. She is incredibly dedicated to helping clients grow in confidence and clarity, and it’s wonderful to hear how much progress you feel you’ve made with her support. We’ll be sure she sees your kind words.
Most importantly, we are thrilled to hear that you are now on a happy hold and feeling excited about the connection you’ve found. As you said so perfectly, sometimes it really does only take one. We’re wishing you all the happiness as this relationship continues to grow.
Unethical Practices: exploitation of vulnerable population
I signed up for this matchmaking service in October 2025 and, since then, have had only one date. No other suitable matches have been provided.
At the initial consultation, the company created a profile outlining my clearly stated, non-negotiable preferences, including religion, level of education, and compatible interests. However, the few introductions that were presented did not meet these basic criteria. Some individuals had different religious beliefs, others did not match the specified education level, and overall compatibility in interests was lacking. These introductions cannot reasonably be considered appropriate matches.
This suggests that the company did not have an adequate pool of candidates who matched my profile and age range, yet they proceeded to enroll me and accept a significant payment for the service.
Taking a substantial amount of money from a senior citizen while selling the promise of compatible matches that the company is unable to deliver raises serious concerns about exploitation and potential elder abuse.
In my opinion, this reflects a deeply misleading and exploitative business practice. They deliberately mislead clients and operate unethically and dishonestly, assuming that once a contract is signed, it gives them the right to take payment without delivering the promised services. The company’s responses to reviews appear to be automated and repeatedly reference vague “next steps,” yet those steps are never clearly defined. At this point, the only meaningful next steps would be either providing a genuinely compatible match that meets the stated criteria or issuing a refund.
March 11, 2026
Unprompted review
Reply from The Matchmaking Company
Tatiana, thank you for taking the time to share your concerns. We’re sorry to hear that you feel disappointed with your experience, as our intention is always to provide a respectful, professional, and thoughtful matchmaking service to every client.
Our service focuses on identifying mutually compatible introductions, which means that both individuals must align with each other’s preferences and be open to meeting. Because of this, we cannot guarantee a specific number of introductions within a particular timeframe, nor can we guarantee that every potential match will meet every item on a client’s list of requirements. Compatibility involves many factors including shared values, lifestyle, availability, and mutual interest from both parties.
Introductions also require mutual approval, meaning both individuals must feel the match aligns well enough with their own preferences to move forward. When preferences on either side do not align closely enough, an introduction may not occur. Availability can also be a factor, as potential matches may be traveling, focused on work, or managing other life circumstances outside of the service.
In your case, our team has presented five potential opportunities since the start of your membership, the majority of which were declined before a meeting occurred. Our team has remained in communication and continues to search for introductions that offer strong overall compatibility. Matchmaking is ultimately a process that requires openness from both sides, and we always encourage clients to consider meeting individuals who share strong core values and compatibility, even if every preference is not perfectly aligned on paper.
We also strongly disagree with the characterization that our company operates in a misleading or unethical manner. All membership terms, expectations, and services are explained during the consultation and outlined in the written agreement prior to enrollment so clients can make an informed decision.
A member of our team will continue to review your file and reach out directly so we can discuss your concerns and how best to move forward.
Not a wise investment
I am tall, pretty, athletic. First match said I was stunning. Next two matches were completely inappropriate. The second man had difficulty walking. It has now been 8 months without a match.
When I signed up I was told there was a large pool of men and in fact 2 guys were just perfect for me. I did ask how large the pool was, but was never given an answer.
So ladies, they really are NOT there. I paid $7K and have had 3 matches in 17 months. I may be 85 by the time I have met all 8 of my matches. That was not my plan.
My third match told me that he had started in February and had a match every month. So if you are a guy, perhaps you will have more opportunities.
Yes, my MM was to call me, didn't. So I wrote an email and sent a text to explain my concerns and basically was told, "you signed a contract."
Sorry, I made a bad investment based on an enthusiastic sales person. Ask about the pool of people, ask how frequent are the dates, ask how many MM folks they have working on your behalf for starters.
March 9, 2026
Unprompted review
Reply from The Matchmaking Company
Lori, thank you for sharing your feedback. We’re sorry to hear that you’re feeling disappointed with your experience.
Matchmaking is a highly personalized and feedback-driven process, and while we always work to align introductions with client preferences, compatibility also depends on mutual availability, openness, and timing within the client base. Because of this, the frequency of introductions can vary from client to client.
During your membership, introductions were presented in alignment with the terms of your agreement, and as with all of our clients, each introduction was selected based on compatibility factors beyond just a checklist. Matchmaking is not a volume-based dating service, but rather a curated process focused on meaningful connections.
We understand that waiting between introductions can feel frustrating, and we always encourage clients to remain engaged with their matchmaker and provide detailed feedback so we can continue refining the search. A member of our team will review your file and reach out directly to discuss your concerns and see how we can move forward constructively.
DISAPPOINTED!
What is not explained to you when you sign the contract is that you cannot make any changes once you sign, i.e. age. Your deal breakers are the only thing they use in matching you. I dId'nt need to pay $3,000 to find a short bald man, plenty of them out there on the dating sites. I am so disappointed in their service!
March 9, 2026
Unprompted review
Reply from The Matchmaking Company
Julie, thank you for sharing your feedback. We’re sorry to hear that you’re feeling disappointed.
For clarity, your membership has since expired. Your original agreement included four introductions, and in good faith, we provided two additional introductions beyond what was included in your program.
During the enrollment process, clients outline both their preferences and their deal breakers so our matchmakers have a clear framework to work within. While deal breakers are important boundaries, our team also considers many other factors, such as compatibility, availability, lifestyle, and relationship goals, when selecting introductions. Matchmaking is also a feedback-driven process, where introductions help our experienced matchmakers better understand chemistry and preferences over time.
We always want our clients to feel heard and supported throughout the process, and we wish you the very best moving forward.
Poor/Dishonest customer service
Initially, very nice and positive. Finally an introduction that went Ok and a subsequent hiking trip and dinner that was also OK. However, she was a snowbird and lives in another State most of the time and would be leaving soon. She was difficult to communicate with due to a hearing disability.
Zero contact with matchmaker Audrianna for 3 weeks after numerous calls/texts.
March 5, 2026
Unprompted review
Reply from The Matchmaking Company
Steve, thank you for sharing your feedback. We’re sorry to hear that your experience felt frustrating, as our goal is always to maintain consistent communication and support throughout the process.
Matchmaking can sometimes involve introductions where circumstances such as seasonal residency or personal factors affect how a connection develops. We understand that it can be disappointing when you are hoping for something more immediately compatible.
Regarding communication, that is certainly not the experience we want for our clients. Your feedback will be reviewed internally so we can better understand what may have occurred. A member of our team will also look into your file and reach out directly to ensure your concerns are addressed and to discuss next steps moving forward.
I’m very satisfied with my matchmaker…
I’m very satisfied with my matchmaker couch, Theresa Brown. She has been kind and thorough throughout this process. She has listened attentively to my likes and dislikes, hopes and desires for my next partner. Most of all she has been patient with me. She is actually very much like the kind of woman I have been searching for. Unfortunately she is much too young for me, and married already I believe.🤣🤣.
March 4, 2026
Unprompted review
Reply from The Matchmaking Company
Peter, thank you for the wonderful review! We’re so glad to hear how positive your experience has been with Theresa. Her kindness, patience, and attention to detail are exactly what make her such a great coach and matchmaker.
And your sense of humor definitely gave us a smile! We’re grateful for your trust in the process and look forward to continuing to support you on your journey.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.