Banner for Match Me Car Finance

Match Me Car Finance Reviews 

6,581
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,026 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful and communicative, ensuring the entire finance process runs smoothly and remains completely stress-free from the very start to the absolute finish. People also highlight the fast turnaround times, noting that advisors go above and beyond to secure great vehicle deals quickly. Some reviewers were not happy with the overall communication and felt the process was remarkably slow and unclear. A few other people also felt pressured during persistent sales conversations and encountered frustrating issues regarding conflicting information in their paperwork.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, frequently highlighting how representatives make the entire... See more

Service

Users describe positive interactions with service, highlighting an easy process from first contact to vehicle... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives answered all... See more

User experience

Clients share positive opinions on user experience, highlighting how helpful staff members made the entire... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction and delight while... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The entire process was smooth from start to finish all thanks to Adam. He contacted me in the morning after i completed their form earlier in the day and he was ready with my finance limit and on th... See more

Company replied

Rated 5 out of 5 stars

Karl at Match Me Car Finance is fantastic. Nothing too much trouble. Friendly helpful and very communicative. Would not hesitate to recommend and will use again in the future. Every thing was s... See more

Company replied

Rated 5 out of 5 stars

From the beginning to the end match me car finance were absolutely amazing they helped me find the right car for me and made the whole process very smooth and pleasant, they gave me detailed informati... See more

Company replied

Rated 5 out of 5 stars

Jack was patient, provided the information I needed when I was unsure. Walked with me right through the process of finding car. I was very happy with the professionalism shown and Jack's effort to pro... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. also in
  3. Auto Broker
  4. Car Dealer
  5. Finance Broker

Written by the company

Match Me Car Finance is an Online Car Finance Broker established in 2018. We compare the UK's leading car finance providers and offer our customers the best rate! A fast-growing company with a passion for customer satisfaction, our team is dedicated to providing an unforgettable journey for our customers, matching them not only to the best rate for their credit but also to the car of their dreams. Our customer-centric values drive the growth of our company, enabling us to employ like-minded individuals with the same focus and vision, putting our customers at the heart of what we do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(6,581)

1,029 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My experience was awful with Ross was…

My experience was awful with Ross was told to collect my car went to the location 10 miles away and the vehicle was not there, I Was then told by dealer the car is at a different location 120 miles away , I refused to take the car but Ross decided to pester me and tell me the car was being taken there after telling him twice I did not want it! Very unprofessional and seem desperate to take your money.

August 31, 2026
Unprompted review
Match Me Car Finance logo

Reply from Match Me Car Finance

Hi Kelly,

We are sorry to read your review and disappointed to see that your experience with Ross and the vehicle collection left you feeling this way.

We have noted the concerns you raised regarding the vehicle's location, the information you received about collection, and the contact you say continued after you decided you no longer wanted to proceed. We appreciate how disappointing it must have been to travel to collect a vehicle and then find the situation was not as you expected.

Your review has been passed to our Complaints Team so the circumstances can be reviewed further. If you would like to contact them directly, you can reach them at complaints@matchmecarfinance.co.uk or on 0161 524 4778.

Regards,
Match Me Car Finance

Rated 5 out of 5 stars

From start to finish professional and…

From start to finish professional and easy to contact. Not pressurising and took my circumstances into consideration.
Would recommend them for their customer service 100/100

August 31, 2026
Match Me Car Finance logo

Reply from Match Me Car Finance

⭐️ It's great to read your 5-star review! Thank you. Cheers for using Match Me Car Finance. 🚘

Rated 5 out of 5 stars

Got approved straight away

Good service freandley staff

September 8, 2026
Match Me Car Finance logo

Reply from Match Me Car Finance

⭐️ It's great to read your 5-star review! Thank you. Cheers for using Match Me Car Finance. 🚘

Rated 5 out of 5 stars

Thanks for Joe jones helping me got my…

Thanks for Joe jones helping me got my car on the road just before my birthday nice guy respect bro nd thanks again

September 4, 2026
Unprompted review
Match Me Car Finance logo

Reply from Match Me Car Finance

⭐️ It's great to read your 5-star review! Thank you. Cheers for using Match Me Car Finance. 🚘

Rated 5 out of 5 stars

Very good very beautiful

Very good very beautiful

September 7, 2026
Match Me Car Finance logo

Reply from Match Me Car Finance

⭐️ It's great to read your 5-star review! Thank you. Cheers for using Match Me Car Finance. 🚘

Rated 5 out of 5 stars

Buying a car

It was a quick and easy service, explained clearly, friendly and helpful above and beyond.

September 3, 2026
Match Me Car Finance logo

Reply from Match Me Car Finance

⭐️ It's great to read your 5-star review! Thank you. Cheers for using Match Me Car Finance. 🚘

Rated 1 out of 5 stars

Steer clear

Do not get involved with this company. A £10,000 car will cost you the fat end of £18,000. And even when you tell them no thanks. And block their number you still get 10/15 voice mails a day. They are an absolute nightmare.

August 10, 2026
Match Me Car Finance logo

Reply from Match Me Car Finance

Hi Mark,

We are sorry to read your review and disappointed to see that both the finance offered and the contact you received have left you with such a negative impression.

To clarify, Match Me Car Finance is a credit broker, not a lender. We do not set the APR, monthly payments, or total amount repayable. These are determined by the finance lender based on factors including the customer’s credit profile, personal circumstances and affordability. Our role is to search our panel and present the best finance option available for those circumstances, with no obligation to proceed if the terms are not suitable.

We have also noted your comments regarding the volume of calls and voicemails you say you received after deciding not to proceed. Your review has been passed to our Complaints Team for further review.

Regards,
Match Me Car Finance

Rated 5 out of 5 stars

Excellent service

One thing that made this an enjoyable experience is the sales consultant Chris Web nothing was too much trouble he was there to guide me through the whole process even up to the point advising me when a car was not good value which I appreciated no end, if all the staff where like this gentleman I would not hesitate to recommend to all, in fact have done so with family members

September 5, 2026
Unprompted review
Match Me Car Finance logo

Reply from Match Me Car Finance

⭐️ It's great to read your 5-star review! Thank you. Cheers for using Match Me Car Finance. 🚘

Rated 1 out of 5 stars

Request Your SAR – Mine Was an Eye-Opener

I really wish I wasn’t having to write this review.

Match Me Finance acted as the credit intermediary/broker for a vehicle I purchased on 25 June 2026.

Within hours of collecting the vehicle, I reported faults to the supplying dealer, including an engine management light and the vehicle not having equipment it had been advertised with.

After weeks of unsuccessful attempts to get matters resolved, I formally exercised my short-term right to reject the vehicle on 16 July — just 21 days after purchase.

Despite this, my rejection was not accepted and matters continued down the repair route.

Fast-forward to today and I have now had a high-APR financed vehicle sitting on my drive for around two months, unrepaired and, in my view, not in a condition to be driven. I continue making the finance payments despite being unable to use the vehicle, leaving me increasingly out of pocket.

Match Me’s involvement became considerably more concerning to me after I exercised another right — this time my right to obtain my personal data through a Subject Access Request (SAR).

That was an eye-opener.

Having seen the records and communications disclosed to me, I now have serious questions about how my position regarding rejection/repair was represented behind the scenes, what information was being relied upon and how thoroughly my complaint was actually investigated.

I have subsequently challenged Match Me about aspects of the SAR, including information I believe is missing or incomplete.

The complaint is now with the Financial Ombudsman Service, and relevant correspondence and SAR evidence is being provided for independent consideration. I am also seeking advice regarding my legal options while I continue to suffer the financial consequences every month this remains unresolved.

I’m deliberately not publishing everything contained within the SAR while the complaint process is ongoing. I’ll update this review when there are further outcomes.

Based purely on my experience, I couldn’t recommend Match Me Finance.

One piece of advice I would give any customer involved in a serious dispute: keep absolutely everything in writing, save every document and request your SAR.

You might find what’s in it rather interesting. 😉

July 30, 2026
Unprompted review
Match Me Car Finance logo

Reply from Match Me Car Finance

Hi Jack,

We are sorry to read your review and to see that you remain concerned about how this matter has progressed.

We have noted the points you have raised regarding the vehicle's condition, your attempted rejection, the length of time you say it has remained unusable, the ongoing finance payments, and the concerns you have identified following your Subject Access Request. We appreciate that, from your perspective, this has become a lengthy and increasingly serious matter.

As you have confirmed that the complaint is now with the Financial Ombudsman Service, it is important that the appropriate process is allowed to continue and that any further information or evidence is provided through the relevant channels.

If you have any additional concerns specifically relating to Match Me Car Finance or the information provided in your Subject Access Request, please continue to raise them with our Complaints Team so they can be properly recorded and reviewed. They can be contacted at complaints@matchmecarfinance.co.uk or on 0161 524 4778.

Regards,
Match Me Car Finance

Rated 5 out of 5 stars

Made it all so easy

They handled everything for me by back and forth text messages as I work as a driver so couldn't be on the phone always polite quick with responses made the journey of getting finance with a poor credit score easy

September 3, 2026
Match Me Car Finance logo

Reply from Match Me Car Finance

⭐️ It's great to read your 5-star review! Thank you. Cheers for using Match Me Car Finance. 🚘

Rated 5 out of 5 stars

a gentleman named chris webb guided me…

a gentleman named chris webb guided me through everything i needed to know about my car finance making it so much easier for me to make up my mind about getting the
car i needed ! absolutely recommend him and the company

August 20, 2026
Unprompted review
Match Me Car Finance logo

Reply from Match Me Car Finance

⭐️ It's great to read your 5-star review! Thank you. Cheers for using Match Me Car Finance. 🚘

Rated 5 out of 5 stars

Helped me All along the way

Helped me All along the way, very friendly staff, couldn't of been better Will rec amend to friends 👌👌

September 2, 2026
Match Me Car Finance logo

Reply from Match Me Car Finance

⭐️ It's great to read your 5-star review! Thank you. Cheers for using Match Me Car Finance. 🚘

Rated 5 out of 5 stars

The service i got from dan and chris…

The service i got from dan and chris was outstanding very paitiant and calming

September 5, 2026
Unprompted review
Match Me Car Finance logo

Reply from Match Me Car Finance

⭐️ It's great to read your 5-star review! Thank you. Cheers for using Match Me Car Finance. 🚘

Rated 4 out of 5 stars

They were helpful and they promised to…

They were helpful and they promised to work with me until I get the car I want.

September 5, 2026
Match Me Car Finance logo

Reply from Match Me Car Finance

⭐️ It's great to read your positive review! Thank you. Cheers for using Match Me Car Finance. 🚘

Rated 5 out of 5 stars

Your consummate official patronage was…

Your consummate official patronage was expedient and commendable. Very impressive and fulfilling. Thanks a quantum. ✨️💜🎩

September 1, 2026
Match Me Car Finance logo

Reply from Match Me Car Finance

⭐️ It's great to read your 5-star review! Thank you. Cheers for using Match Me Car Finance. 🚘

Rated 5 out of 5 stars

Evan was a very professional individual

Evan was a very professional individual who helped me throughout the process. Please keep good work up Mr Evan. Stay blessed sir. Big up to Jamal too for pitching in

September 2, 2026
Unprompted review
Match Me Car Finance logo

Reply from Match Me Car Finance

👏🏼 Evan will really appreciate this. It’s great to hear he supported you professionally throughout the process, and a big shout-out to Jamal as well for stepping in and helping along the way. Thanks for the kind words and encouragement for both of them. 😇

Rated 5 out of 5 stars

I had a fantastic experience dealing…

I had a fantastic experience dealing with Harvey at Match Me Car Finance. He was incredibly helpful from start to finish, always friendly, professional, and happy to answer any questions I had.

Harvey made the whole process so much easier and took the time to make sure everything was explained clearly. I really appreciated his patience and support throughout.

I honestly couldn’t have asked for better help and would definitely recommend Harvey and Match Me Car Finance to anyone looking for finance. Thanks again, Harvey, for all your help! ⭐⭐⭐⭐⭐

August 28, 2026
Unprompted review
Match Me Car Finance logo

Reply from Match Me Car Finance

😄 Harvey clearly made a great impression from the very start. Taking the time to explain everything properly, answer every question, and stay patient and supportive throughout can make such a difference. Thanks for the five stars and for recommending both Harvey and Match Me Car Finance so highly. 🧡

Rated 4 out of 5 stars

Is good they have cars you can choose…

Is good they have cars you can choose from.

Just
Interest rate bit high.

August 31, 2026
Match Me Car Finance logo

Reply from Match Me Car Finance

🙂 Thanks for the feedback, and we’re glad you found a good choice of cars available. 🚗

Just to clarify, the interest rate isn’t set by Match Me Car Finance. As a broker, we check the options available from our panel of finance lenders based on your credit profile and personal circumstances, then present the best rate available to you from those lenders.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look