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MatchTruly Reviews 351

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 287 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people appreciate the personalized and understanding approach of the support team, with questions often answered quickly and effectively. Reviewers also highlight the quality of the people they connect with, finding them to be genuine and interesting. However, some customers were dissatisfied with the pricing structure, finding the cost of credits and media viewing to be very expensive. Some people also experienced issues with the website, such as glitches with profile pictures or a confusing process for deleting accounts. Additionally, a few users mentioned slow response times from customer support for minor issues.

What people talk about most

Staff

Clients share positive opinions on staff, often highlighting their helpfulness, politeness, and... See more

Website

People report ambiguous experiences with the website. Some customers praise its safety, ease of use, and good... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers appreciate the... See more

Price

Reviewers highlight negative aspects of price, consistently expressing dissatisfaction with the cost of... See more

Response time

Users describe ambiguous interactions with response times. Some customers experienced faster than expected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Met a very fun girl for the first time ever on one of these sites... too bad I ran out of credits, but it's a business not a charity... the maybe if I decide to spend a little cash in the future 🤔 b... See more

Company replied

Rated 4 out of 5 stars

Lovely ladies but waiting for catch... And there it was running out of credits !! and bank card not allowing to buy credits

Company replied

Rated 4 out of 5 stars

Conversation fun being able to get the point of business

Company replied

Rated 4 out of 5 stars

I got on this site to find someone to connect with but the interactions i had left me unimpressed. I tried to delete my account and that was a process. Bella was having difficulty accepting my request... See more


Company details

  1. Social Media Agency

About MatchTruly

Written by the company

MatchTruly

MatchTruly is your space for practicing communication skills and rebuilding confidence in a welcoming, supportive environment. Our platform encourages self-expression and positive exchanges, providing an opportunity to learn, grow, and connect with others who value constructive dialogue.

Whether you’re refining your conversational style, seeking valuable feedback, or simply exploring ways to express yourself, MatchTruly is here to help. Every interaction is designed to inspire growth and confidence, making the experience both engaging and rewarding.

Join MatchTruly today and discover a platform where conversations are more than just exchanges — they’re opportunities to build confidence, gain insights, and grow personally.


Contact info

3.9

Great

TrustScore 4 out of 5

351 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I need herlp

April 30, 2026
MatchTruly logo

Reply from MatchTruly

Hi David,

It’s great to see feedback like this, thanks for posting!

Best regards,
Brin from MatchTruly

Rated 5 out of 5 stars

Ameliya review

Ameliya, she is fabulous, polite and a great service.

May 1, 2026
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Reply from MatchTruly

Hi Stephen,

Glad to hear you’re enjoying your experience!

Best regards,
Brin from MatchTruly

Rated 5 out of 5 stars

Just texting with new people and…

Just texting with new people and especially ones that look as great as they do. I love talking to people my own age. It was good . I only text 2 but I like them both. Never know

April 27, 2026
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Reply from MatchTruly

Hi Richard,

Really appreciate you sharing this — means a lot!

Best regards,
Brin from MatchTruly

Rated 5 out of 5 stars

I have info to share about our Breadbasket & aquifers

I have info to share about our breadbasket & aquifers in trouble from GMO pollution, and promote local farm to fork dining to renew a clean water and animals to the soil building & rain capture equation. Also the forever chemicals & microplastics being allowed make it a dire situation, calling for a Rain Barrel Revival for Natural Farming & Animal Husbandry. The Gals need to know!

April 30, 2026
MatchTruly logo

Reply from MatchTruly

Hi Mark,

We’re glad you’re enjoying it — thanks for the feedback!

Best regards,
Brin from MatchTruly

Rated 5 out of 5 stars

Good messages

Good messages

April 29, 2026
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Reply from MatchTruly

Hi Kay,

Good to know you’re having a positive experience!

Best regards,
Brin from MatchTruly

Rated 5 out of 5 stars

I thought I had more credits

I thought I had more credits, and I was shown that I used them All.

April 28, 2026
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Reply from MatchTruly

Hi there,

Love seeing comments like this — thanks!

Best regards,
Brin from MatchTruly

Rated 2 out of 5 stars

not accepting my card

April 30, 2026
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Reply from MatchTruly

Hi there,

Payment issues can depend on the card, bank, region, or payment provider.

Please contact support@matchtruly.help, with your account and payment details so the team can check why the card is not being accepted and assist you further.

Best regards,
Brin from MatchTruly

Rated 5 out of 5 stars

Your service agent was lovely and very…

Your service agent was lovely and very generous with me. Your company does a good service to the public who’s looking to connect with someone else.
The bad part is I know you’re running a business and therefore in to make a profit. But it seems to me your charges may be considered a little high. Oh heck I don’t know but I do wish it wasn’t so much. Seems there’s an awful lot of people out there who’s looking to connect but I find it almost impossible to pay the price for the credits. I’m still think I’m going to have stop because I can’t afford your charges.
I’m sorry about complaining.
Yours truly
Brian H.Burden

April 29, 2026
MatchTruly logo

Reply from MatchTruly

Hi Brian,

That’s really nice to hear, thanks for sharing!

Best regards,
Brin from MatchTruly

Rated 1 out of 5 stars

This site is like fishing!

This site is like fishing!. We spend too much time finding out how close we’re to each other!. It’s totally annoying, for me and the young lady I am speaking to!. Can you something about that please 🙏!.

April 28, 2026
MatchTruly logo

Reply from MatchTruly

Hi there,

Profiles can come from different locations, and distance details may vary depending on how information is set up. You can adjust your filters to better match your preferences and focus on people closer to you.

If you’d like help making this easier or want the team to look into your specific case, please contact support@matchtruly.help, they can guide you and see what can be improved.

Best regards,
Brin from MatchTruly

Rated 2 out of 5 stars

I believe the girls on the site just…

I believe the girls on the site just want to engage you in conversation so you will buy more credits. For example: The girl will send you pictures, letters or a video and it cost credits to open same. It all adds up $$$$.

The girl's on this site are beautiful. Which I think is the sites way to attract you into conversation. What guy doesn't want to talk to beautiful girls?

You can't get any contact information from the girls that seem interested in you or vice versa? And if you ask the girl if they want to meet she will tell you to contact customer service for approval?
I did contact CS and asked them if it was okay to contact this girl? The CS girl said she would get back to me, but never did?

Why does a girl allegedly looking for a soul mate that claims she's interested in a guy need permission to give you her contact information from others? Especially customer service

Which tells me the girls on this site have some sort of contractual agreements with the site.

The girl's will entice you with words designed to keep you chatting them. Which means buying more coins for credit time to chat and open pictures, letters and videos the girl sends?

I have yet to get any girls contact information, they just don't give out their personal information? What's the sense in engaging in small talk with someone you're attracted to if it's going to go nowhere?

The whole site is designed to make money from you chatting the beautiful girls on the site.

I don't see any average looking girls on the site? Why not? Who wants to spend money buying credits to chat with an ordinary girl when you can chat with beautiful girls?

That's the thing with this site. All beautiful girls and no average looking girls?

This site appears from my experience to be designed to get you to spend your money buying credits to chat with these beautiful girls. But you can't contact the girls your talking to?

So what's the sense of even starting???

April 25, 2026
Unprompted review
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Reply from MatchTruly

Hi Jimmy,

Safety and security are our top priorities. We maintain a zero-tolerance policy for fraud, deceptive behavior, and any misuse of the platform. All users are expected to follow the Terms of Service, and we take appropriate action when violations occur to help maintain a safe environment for everyone.

We also want to clarify that we attempted to reach out to you via Trustpilot to review your case in more detail, but unfortunately did not receive a response. To properly investigate the situation you described, we kindly ask you to contact support@matchtruly.help directly with your account details.

If you notice any suspicious behavior, profiles, or interactions, you can report them to our support team or block users directly through the platform to manage your experience safely.

Best regards,
Brin from MatchTruly

Rated 5 out of 5 stars

V good I love it

V good I love it

April 26, 2025
MatchTruly logo

Reply from MatchTruly

Hi there,

Happy to hear you’re enjoying the platform!

Best regards,
Brin from MatchTruly

Rated 5 out of 5 stars

Good

To be honest open minded and good since of humor

April 25, 2026
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Reply from MatchTruly

Hi Robert,

Thank you for your support and kind words!

Best regards,
Brin from MatchTruly

Rated 5 out of 5 stars

not wasting time

April 25, 2026
MatchTruly logo

Reply from MatchTruly

Hi there,

We’re glad you’re having a positive experience!

Best regards,
Brin from MatchTruly

Rated 3 out of 5 stars

It's great talk for a lot of women

It's great talk for a lot of women. Everything's fine. Instead, you're gonna keep buying them stupid coins in order to talk

April 25, 2026
MatchTruly logo

Reply from MatchTruly

Hi there,

Glad to hear you’re enjoying the conversations on the platform.

Registration and general usage are available without charge, while credits are designed to enhance your experience by giving access to additional communication options.

If you have any questions or would like more details, please contact support@matchtruly.help.

Best regards,
Brin from MatchTruly

Rated 5 out of 5 stars

All was good

All was good

April 24, 2026
MatchTruly logo

Reply from MatchTruly

Hi Jamie,

Really happy to hear you’re enjoying it!

Best regards,
Brin from MatchTruly

Rated 2 out of 5 stars

Typical greedy site…

Well it was fine but they want you to pay for credits too damn early that should be free I'll probably delete it they just want me to buy credits now I doubt I'll be back

April 24, 2026
MatchTruly logo

Reply from MatchTruly

Hi Eddie,

Registration and general usage are available without charge, while credits are designed to enhance your experience by giving access to additional communication options.

If you have any questions or would like to review your experience, please contact support@matchtruly.help.

Best regards,
Brin from MatchTruly

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