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MatchTruly Reviews 352

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 287 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people appreciate the personalized and understanding approach of the support team, with questions often answered quickly and effectively. Reviewers also highlight the quality of the people they connect with, finding them to be genuine and interesting. However, some customers were dissatisfied with the pricing structure, finding the cost of credits and media viewing to be very expensive. Some people also experienced issues with the website, such as glitches with profile pictures or a confusing process for deleting accounts. Additionally, a few users mentioned slow response times from customer support for minor issues.

What people talk about most

Staff

Clients share positive opinions on staff, often highlighting their helpfulness, politeness, and... See more

Website

People report ambiguous experiences with the website. Some customers praise its safety, ease of use, and good... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers appreciate the... See more

Price

Reviewers highlight negative aspects of price, consistently expressing dissatisfaction with the cost of... See more

Response time

Users describe ambiguous interactions with response times. Some customers experienced faster than expected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Met a very fun girl for the first time ever on one of these sites... too bad I ran out of credits, but it's a business not a charity... the maybe if I decide to spend a little cash in the future 🤔 b... See more

Company replied

Rated 4 out of 5 stars

Lovely ladies but waiting for catch... And there it was running out of credits !! and bank card not allowing to buy credits

Company replied

Rated 4 out of 5 stars

Conversation fun being able to get the point of business

Company replied

Rated 4 out of 5 stars

I got on this site to find someone to connect with but the interactions i had left me unimpressed. I tried to delete my account and that was a process. Bella was having difficulty accepting my request... See more


Company details

  1. Social Media Agency

About MatchTruly

Written by the company

MatchTruly

MatchTruly is your space for practicing communication skills and rebuilding confidence in a welcoming, supportive environment. Our platform encourages self-expression and positive exchanges, providing an opportunity to learn, grow, and connect with others who value constructive dialogue.

Whether you’re refining your conversational style, seeking valuable feedback, or simply exploring ways to express yourself, MatchTruly is here to help. Every interaction is designed to inspire growth and confidence, making the experience both engaging and rewarding.

Join MatchTruly today and discover a platform where conversations are more than just exchanges — they’re opportunities to build confidence, gain insights, and grow personally.


Contact info

3.9

Great

TrustScore 4 out of 5

352 reviews

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1-star

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

I made the mistake not you

I made the mistake not you, I wanted a local site where I live, also I didn’t put my preferences in. Have to admit to doing this very late at night with only minimum light. I’m happy.

March 9, 2026
MatchTruly logo

Reply from MatchTruly

Hi Heather,

Our platform connects users from many different countries, which can make it possible to meet people beyond your immediate location.

If you’d like to focus on profiles that better match your preferences, adjusting your search filters can help highlight members that fit what you’re looking for. If you ever need help navigating the platform or setting your preferences, feel free to contact support@matchtruly.help, and our team will be glad to assist.

Best regards,
Brin from MatchTruly

Rated 3 out of 5 stars

You have to pay to do basic chat

You have to pay to do basic chat. Not even worth it to just talk freely huh? Damn shame...

February 28, 2026
Unprompted review
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Reply from MatchTruly

Hi Max,

Our platform offers free registration and profile browsing, while certain interactive features require credits. This structure helps support platform maintenance and overall service standards. Users can decide how actively they’d like to engage and the credit cost associated with each feature is disclosed directly within the platform.

If you’d like more information about how credits work or available options, please contact our support team at support@matchtruly.help, we’ll be glad to assist.

Best regards,
Brin from MatchTruly

Rated 1 out of 5 stars

FOR CHATTING - ONLY -

They took down my original post cause honesty hurts ... ... sad but true. Do not waist your time and $ on this site. It delivers nothing to be proud of. Can you say AI ? Well they can too as you'll see if you read their responses to every single feedback. Chatter beware this is NOT a dating site.

February 5, 2026
Unprompted review
MatchTruly logo

Reply from MatchTruly

Hi Brett,

Our platform prioritizes safety and transparency. Many profiles are verified in accordance with our Terms of Services, and we maintain policies against deceptive behavior. We also review reports carefully to ensure compliance with our Community Guidelines.

If you would like us to review a specific concern or situation, please contact our support team at support@matchtruly.help so it can be examined appropriately.

Best regards,
Brin from MatchTruly

Rated 2 out of 5 stars

Fake AI Bot Communications

I sense that some of the communications are fake and are AI generated - not real people. Some of the communications/responses from people are very odd.

February 22, 2026
Unprompted review
MatchTruly logo

Reply from MatchTruly

Hi Thomas,

We prioritize platform security and take steps to maintain a safe environment for communication. Many profiles of our users are verified according to our Terms of Services to support this goal. If you ever notice suspicious activity or profiles that seem unusual, please contact our support team at support@matchtruly.help, we’re here to assist.

Best regards,
Brin from MatchTruly

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