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Bad customer support, plus they remove negative reviews. After a verified purchase months ago, I wrote a review that wasn't 5 stars. It never became visible on the site - they only show 5 star reviews.
Material customer support is completely unreachable. I emailed and called 20 times over the span of a month to no avail.
I bought some plates that are supposed to be 11 inches, the Grotto plates. But the size is 10.5 inches. I had previously bought the same plates, and they were great, 11 inches well made.
The new playe weight about 771gr and the old plate 896gr. That's more the weight of a Hershey chocolate full size!
Better than Our Place! What I received today: solid small and large cutting boards, sturdy and sharp pairing knife, tongs, and shears were high quality, and not another brand just made for Instagram photos and not for real life, unlike Our Place and Made In (don’t buy into the overhype of Made In’s awful carbon steel pan- a lot of work to maintain and cooks average). I liked all their products I received except the frustrating tongs: you have to point the tongs down to open and up to close, and they’re too thin and long, which makes it hard to use.
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