The price the delivery man ect all good my only gripe is the delivery outlet couldn't give me a time window apart from 7am to 4pm so basically had to get up early and wait until 1.20pm when my wood ar... See more
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Review summary
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Great products, we ordered wood in various sizes to redo our bathroom flooring underlay. Prompt delivery. Had a slight issue with the delivery driver as we hadn't been given any warning that I would... See more
Very easy to search website for products I required, with each item very competitively priced. Good communication with updates throughout, plus they resolved an error with the order (entirely my fault... See more
Amazing sourced 30x 3x2 treated battens for a garden project best prices when shopped around. Battens have none to minor bows in them. Delivery was on time and convenient would definitely recommend... See more
Company details
- Building Materials Supplier
- Building Materials Market
- Building Materials Store
- Insulation Materials Store
- Insulator Supplier
- Lumber Store
Written by the company
Materials Market is a UK‑based digital marketplace for construction materials, created to make sourcing building materials simpler and more efficient for everyone involved in a project. Instead of ringing round multiple local suppliers to compare prices, check stock and chase delivery slots, customers can use a single online account to access a broad network of suppliers with over 1,000 branches nationwide. Our platform brings together a fragmented supply chain in one place, so builders, contractors, property professionals and serious DIYers can find the materials they need without the usual friction. Customers can browse a wide range of products - from timber, sheet materials and insulation, through to roofing, plasterboard, drylining and related accessories - all supplied by vetted builders merchants and distributors who are supported by our in‑house Supplier Team. Behind the scenes, our marketplace technology co‑ordinates pricing, allocation and delivery, helping customers line up materials and plan jobs with greater confidence. By encouraging suppliers of all sizes, from major nationals to independents, to work through a single platform, we create a strong customer proposition. Today, thousands of customers use Materials Market to keep projects moving, with new suppliers, product categories and ways to buy being added as the marketplace grows.
Contact info
London, United Kingdom
- 02074594574
- theteam@materialsmarket.com
- materialsmarket.com
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Ordering process was easy, quality and price great
Ordering process was easy, I was kept informed of the order progression regularly, the price was very competitive and the quality of both the mot type1 and sharp sand was very good and delivery was on time, overall I would definitely recommend and I will using again for future projects.
June 27, 2026
Great customer service
Great customer service. Managed to arrange with the supplier to deliver without being in to sign, which was a great help.
June 27, 2026
I found the whole process from ordering…
I found the whole process from ordering to delivery was excellent. I made arrangements to have items delivered to suit me. I was given a time slot for delivery and it came within that time. The driver was very amenable, moving the lorry to behind the house, to be offloaded in the requested place. The driver was very polite and extremely helpful. Thank you for a great service.
June 26, 2026
Unprompted review
Delivery slot of 7am-4pm given
Delivery slot of 7am-4pm given. Arrived at 1pm. Driver wanted to place bag in middle of shared driveway which I thought was entirety Inappropriate. Was then left on edge of public path. Another delivery arrived with driver offering to take this bag down my driver but your driver was not keen to oblige
June 26, 2026
Unprompted review
Delivered on time ,value for money…
Delivered on time ,value for money ,delivery driver was very helpful,friendly and polite.
Extremely competent, despite awkward delivery, lamppost, telegraph pole and wires managed to Deliver in the right spot .highly recommended
June 26, 2026
Purchase process was easy and delivery…
Purchase process was easy and delivery was on time and delivery man was really helpful.
June 26, 2026
Very good price rate and also delivery…
Very good price rate and also delivery on time I’m very happy.
June 24, 2026
Materials as expected, but really poor delivery sevice
Materials as expected, but for the delivery fee I expected some flexibility. Out of the whole day I had only 10-15 mins which were inconvenient due to a work meeting. The driver chose exactly that slot to show up. Then, he chose the one place where not to drop off the bag of sand, as I could not oversee that and only quickly signed for the delivery and went back in the house. The delivery service was just poor.
June 26, 2026
All goods delivered on time and in good…
All goods delivered on time and in good condition. Drivers was helpful and polite. Would recommend and would use again.
June 25, 2026
Unprompted review
Fast reliable delivery and smooth…
Fast reliable delivery and smooth ordering for me which is a big bonus and the price was cheapest I managed to find
June 25, 2026
Amazing sourced 30x 3x2 treated battens…
Amazing sourced 30x 3x2 treated battens for a garden project best prices when shopped around. Battens have none to minor bows in them.
Delivery was on time and convenient would definitely recommend for any DIY projects
June 25, 2026
Useless - No updates, don't waste your time!
No answer on the phone. Couldn't even be bothered to let me know that they had to cancel my order due to not being able to fulfill it. I only found out when I decided to cancel the order as it was the day before "delivery"and I had no updates. Then they came back to say they can't do the order. If you knew you couldn't do the order why not update me? Complete waste of time and cost me money as now the project will be delayed as had to source elsewhere. AVOID.
June 25, 2026
Unprompted review
Reply from Materials Market
Thank you Rick for your review, and I’m very sorry to hear about your experience. Not only was your order delayed, but you were left chasing for updates and only discovered the issue when you contacted us yourself. That is clearly not acceptable.
As a marketplace, Materials Market works with a nationwide network of suppliers who choose which orders they are able to fulfil. Whilst there can occasionally be situations where an order takes longer than expected to allocate or a supplier is unable to proceed, customers should always be kept fully informed of any issues or delays, and given the opportunity to decide whether they wish to wait or make alternative arrangements.
I am also sorry to hear that you were unable to reach us by phone when you needed assistance. I appreciate how frustrating this must have been, particularly when your project was dependent on the materials arriving as expected.
Thank you for bringing this to our attention. We have shared your feedback with the relevant teams as it highlights the importance of proactive communication when there are issues with an order.
Please accept our sincere apologies for the inconvenience, delay and frustration caused.
Jo
Customer Support | Materials Market
Do Not Use Materials Market if you want Materials
If you’re looking for a company to mess you around and cost you time and money then Materials Market is the company for you. They pride themselves on ensuring they give you zero customer service or satisfaction and ensure that you don’t get the service and products they have promised. They’ll make sure that you don’t get the same delivery date you confirmed with them on their website, you don’t get the materials you ordered and then seal the deal with not following up when they make a mistake!!! I had a very simple order, one that you can’t really get wrong. 10 X 3 metre posts to build a pergola. These posts need to go in the ground in the middle of a patio that is being laid so the patio can’t move forward until the posts are in the ground. They delivered one instead of 10. I still got charged for 10 though!! The delivery date we were given was the 22nd. That date was changed by Materials Market to the following day without consultation and or giving me the option to cancel and get materials from somewhere that could deliver on the day requested and I’m now 3 days and counting without a single phone call to let me know what’s going on. I get they’re busy but I chose that date on their website based on the statement they make on their website that ‘Named day delivery chosen by you’!!! So when only one post turns up and that follows 3 days of basically radio silence and none of the remaining 9 posts turning up I’m now sitting waiting and annoyed that nobody has got a grip of this in order to get the order fulfilled so I can carry on with the job. I have done everything I can to contact Materials Market. I have been on the chat which I think is a bot and basically is about as helpful as a chocolate Tea-pot!!! I rang the phone number on the email and spoke to a lady who said she would keep me informed of what is going on and I haven’t heard back from her. I emailed the team email and still no-one has replied after 3 days?!?!
This is not the way for a company to conduct itself in this day and age. Builders need materials straight away and when the company delivering them gets it wrong they should rectify it immediately so work can carry on. I’ve used a lot of online building services and Materials Market is the worst. I would never use them again and I strongly urge you to consider just going to your local building merchant. Don’t let an online company like Materials Market ruin your schedule and cost you money and time. To sum up Materials Market do not deliver the materials you want and they don’t do it on the day that they said they would, they don’t have a customer service team and they don’t operate in order to help you get your job or project done in a timely manner. So if that’s the way you like to get treated then go ahead and use them!!!!!!!
June 23, 2026
Unprompted review
Reply from Materials Market
Thank you Peter for your review, and I’m really very sorry to hear about the experience you have had with your order.
Not only was your delivery date changed after your order had been placed, but when the delivery arrived the supplier delivered just one post instead of the ten that had been ordered. I appreciate the impact this had on your project, particularly when the posts were required before other work could continue.
Whilst the supplier did offer to deliver the remaining posts, I fully understand why a delivery the following week was not an acceptable solution given the delays you had already experienced. I am also very sorry for the lack of communication from us and the time it took to provide you with clear answers and a resolution.
As a marketplace, Materials Market works with a nationwide network of suppliers who fulfil orders on our behalf. On this occasion the supplier made an error in fulfilling your order, but we should have responded more quickly and kept you fully updated throughout.
I understand that the outstanding part of the order has now been cancelled and refunded, and that we have also refunded the delivery charge. Whilst I appreciate this does not undo the inconvenience and disruption caused, I hope it demonstrates that we have recognised the shortcomings in how this was handled.
Thank you for bringing this to our attention, and please accept our sincere apologies for the delays, poor communication and frustration caused.
Jo
Customer Support | Materials Market
Fast delivery and polite staff and good…
Fast delivery and polite staff and good prices.
June 25, 2026
Excellent service
Web site to select items is comprehensive, communications excellent and delivery made perfect to my requirements.
June 24, 2026
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