The price the delivery man ect all good my only gripe is the delivery outlet couldn't give me a time window apart from 7am to 4pm so basically had to get up early and wait until 1.20pm when my wood ar... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great products, we ordered wood in various sizes to redo our bathroom flooring underlay. Prompt delivery. Had a slight issue with the delivery driver as we hadn't been given any warning that I would... See more
Very easy to search website for products I required, with each item very competitively priced. Good communication with updates throughout, plus they resolved an error with the order (entirely my fault... See more
Amazing sourced 30x 3x2 treated battens for a garden project best prices when shopped around. Battens have none to minor bows in them. Delivery was on time and convenient would definitely recommend... See more
Company details
- Building Materials Supplier
- Building Materials Market
- Building Materials Store
- Insulation Materials Store
- Insulator Supplier
- Lumber Store
Written by the company
Materials Market is a UK‑based digital marketplace for construction materials, created to make sourcing building materials simpler and more efficient for everyone involved in a project. Instead of ringing round multiple local suppliers to compare prices, check stock and chase delivery slots, customers can use a single online account to access a broad network of suppliers with over 1,000 branches nationwide. Our platform brings together a fragmented supply chain in one place, so builders, contractors, property professionals and serious DIYers can find the materials they need without the usual friction. Customers can browse a wide range of products - from timber, sheet materials and insulation, through to roofing, plasterboard, drylining and related accessories - all supplied by vetted builders merchants and distributors who are supported by our in‑house Supplier Team. Behind the scenes, our marketplace technology co‑ordinates pricing, allocation and delivery, helping customers line up materials and plan jobs with greater confidence. By encouraging suppliers of all sizes, from major nationals to independents, to work through a single platform, we create a strong customer proposition. Today, thousands of customers use Materials Market to keep projects moving, with new suppliers, product categories and ways to buy being added as the marketplace grows.
Contact info
London, United Kingdom
- 02074594574
- theteam@materialsmarket.com
- materialsmarket.com
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My new "go to" for building/gardening materials
Have just put through a second order with Materials Market, so that must say something.
I recently ordered some bulk bags (800kg) of MOT1 hardcore and Grano Dust. Delivery date of two days from my order was given, which suited me fine. Bulk delivery fee of £25 (at the time of writing) is £10 cheaper than Wickes - and the cost of the actual materials was much cheaper than them as well (MOT1 was 30% cheaper!).
Although a 'wide' delivery time (between early morning and late afternoon), I got a call mid-afternoon from the driver on the day to say he'd be with me within the hour - and he turned up about 45 minutes later. I asked if he could leave the bags on my drive, which he kindly did, even asking exactly where on the drive I wanted them.
Pleased overall - easy to order online, a choice of delivery dates, etc.
I've always used Wickes in the past, but no more.
June 9, 2026
Absolute nightmare – Over £700 wasted on moldy, ruined timber and zero customer service!
If I could give this company minus 10 stars, I would. I placed an order worth around £700, and it has been nothing but an absolute joke from start to finish.First, the delivery was delayed by 3 days. Then they called to say they could not find a supplier for my decking boards and wanted to cancel. To save the order, I had to suggest switching to a different thickness myself. I then had to wait another full week for delivery.When the materials finally arrived, I was shocked. More than 50% of the entire order was pure rubbish. The boards looked used, dry, warped, and were completely covered in mold and mildew.I immediately took photos upon unpacking and sent a complaint. For a whole week, they dragged their feet, making pathetic excuses that they "did not receive my emails with the photos". Now, they have completely stopped answering my phone calls and are ignoring my emails entirely. Today, I left a final notice demanding a full refund and return of the whole order. This level of communication is a complete insult to paying customers. Avoid Materials Market at all costs if you value your time and money!
June 9, 2026
Unprompted review
Reply from Materials Market
Thank you Georgi for your review and I was really very sorry to hear about the experience you and your wife described. The delay to your delivery, the condition of the timber you received, and then the difficulty you had in trying to contact us to resolve the issue are all clearly unacceptable and not the level of service we aim to provide.
Whilst I am sorry that the delays in resolving this matter ultimately resulted in you requesting a refund and collection of all the materials, I am pleased that this has now been completed. I also want to thank you for your patience in working with us while we arranged the collection, and we will use your feedback to review our systems and response times so that other customers are not left waiting for updates or a resolution as you were.
Thank you for bringing this to our attention, and please accept our sincere apologies once again for the inconvenience and frustration caused.
Jo
Customer Support | Materials Market
Avoid at all costs! Terrible delivery delay, broken materials, and non-existent customer service
Absolutely appalling experience with Materials Market. My delivery was delayed by more than 10 days without any proactive updates. When the timber finally arrived, it was a complete disaster—one-third of the wood was broken and completely unusable.
I have been trying to get in touch with them for 3 days now to request a replacement, but they are completely ghosting me. To make matters worse, customer service is now claiming they never received my email. This is a blatant lie. I sent my first email on the exact day of delivery and have since forwarded the issue to every single official email address listed on their website.
They clearly do not care about their customers once they take your money. Save yourself the stress, delays, and financial loss—do not buy from this company!
June 9, 2026
Unprompted review
Reply from Materials Market
Thank you Miroslava for your review and for taking the time to speak with me.
I was really very sorry to hear about the experience you described. The delay to your delivery, the condition of the timber you received, and then the difficulty you had in trying to contact us to resolve the issue are all clearly unacceptable and not the level of service we aim to provide.
Whilst I am sorry that the delays in resolving this matter ultimately resulted in you requesting a refund and collection of all the materials, I am pleased that this has now been completed. I also want to thank you for your patience in working with us and for the honest feedback you gave me during our conversation.
We certainly do care about our customers, so I appreciate the opportunity to investigate what happened. We will use your feedback to review our systems and response times so that other customers are not left waiting for updates or a resolution as you were.
Thank you for bringing this to our attention, and please accept our sincere apologies once again for the inconvenience and frustration caused.
Jo
Customer Support | Materials Market
Large timber order.
Simple to order, excellent communication, tracking order and timed delivery slot, all at the best price. Very happy with service, will use again.
June 9, 2026
Would highly recommend
Would highly recommend, everything I needed in one transaction , cheaper than the big retailer sites , good communication, will definitely use again ⭐️
June 9, 2026
Failed delivery
Materials order and stated as delivered. Were not delivered. Large bulk bags that can hardly be missed!!
Mailed customer services and no response.
Poor service .
June 5, 2026
Unprompted review
Reply from Materials Market
Thank you, Darren, for your review, and I’m very sorry to hear about your experience.
As you say, large bulk bags are hardly something that could be missed, so to have your order marked as delivered when nothing had been delivered to your address, and then to receive no response to your email, is clearly unacceptable.
Thank you for providing your details so that we could look into this for you. I understand that a member of the team has since been in contact to explain that the supplier was unable to locate your address but, unfortunately, did not advise us that the delivery had not taken place.
That said, we should also have responded to the email you sent, and I am very sorry that this did not happen.
Please accept our sincere apologies for the inconvenience caused and I trust the supplier has now been in contact to re-arrange delivery.
Jo
Customer Support | Materials Market
Great customer service from Jo constant…
Great customer service from Jo constant reassurance after a little hiccup with the order and handled very efficiently.
Would definitely use this company again.
June 9, 2026
Unprompted review
Perfect delivery was a perfect widealay to…
Perfect delivery was a perfect way to place a order
June 6, 2026
Reply from Materials Market
Thank you Mr. Hoey for your review and great feedback!
We're delighted that everything went so smoothly with your order and delivery - perfect is exactly what we like to hear!
We really appreciate you taking the time to let us.
Jo
Customer Support | Materials Market
Reply from Materials Market
Thank you Alin for your review and positive feedback.
It’s great to hear that your order arrived without any delays and that you found the process straightforward - that’s exactly what we aim for at Materials Market!
We really appreciate you taking the time to let us know.
Jo
Customer Support | Materials Market
Reply from Materials Market
Thank you Mark for your review and for choosing Materials Market again.
Excellent is great to hear, so we're delighted that you've had another positive experience with us.
Thank you for taking the time to leave your feedback and we look forward to helping you with your next order!
Jo
Customer Support | Materials Market
Can't fault price, service and delivery
Best price, easy to order and quick delivery. Perfect
June 5, 2026
Ordered 18 kerb stones
Ordered 18 kerb stones. Very easy, delivered on time and placed where I asked them. Unfortunately 1 was broken when I moved them a day later.
June 7, 2026
All materials delivered in a reasonable…
All materials delivered in a reasonable time and reasonably priced
June 7, 2026
Have ordered numerous times off this…
Have ordered numerous times off this company. Always arrived on time and complete. Will continue using
June 3, 2026
Excellent service thanks
Excellent service thanks, the wood was not available to collect.
June 4, 2026
simple to order and arrived on the date…
simple to order and arrived on the date required
June 4, 2026
Excellent communication
Excellent communication from the moment I placed my order through to a post delivery confirmation request. Ordered materials turned up within the allotted window and to the required quality and quantity.
June 5, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.