The price the delivery man ect all good my only gripe is the delivery outlet couldn't give me a time window apart from 7am to 4pm so basically had to get up early and wait until 1.20pm when my wood ar... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great products, we ordered wood in various sizes to redo our bathroom flooring underlay. Prompt delivery. Had a slight issue with the delivery driver as we hadn't been given any warning that I would... See more
Very easy to search website for products I required, with each item very competitively priced. Good communication with updates throughout, plus they resolved an error with the order (entirely my fault... See more
Amazing sourced 30x 3x2 treated battens for a garden project best prices when shopped around. Battens have none to minor bows in them. Delivery was on time and convenient would definitely recommend... See more
Company details
- Building Materials Supplier
- Building Materials Market
- Building Materials Store
- Insulation Materials Store
- Insulator Supplier
- Lumber Store
Written by the company
Materials Market is a UK‑based digital marketplace for construction materials, created to make sourcing building materials simpler and more efficient for everyone involved in a project. Instead of ringing round multiple local suppliers to compare prices, check stock and chase delivery slots, customers can use a single online account to access a broad network of suppliers with over 1,000 branches nationwide. Our platform brings together a fragmented supply chain in one place, so builders, contractors, property professionals and serious DIYers can find the materials they need without the usual friction. Customers can browse a wide range of products - from timber, sheet materials and insulation, through to roofing, plasterboard, drylining and related accessories - all supplied by vetted builders merchants and distributors who are supported by our in‑house Supplier Team. Behind the scenes, our marketplace technology co‑ordinates pricing, allocation and delivery, helping customers line up materials and plan jobs with greater confidence. By encouraging suppliers of all sizes, from major nationals to independents, to work through a single platform, we create a strong customer proposition. Today, thousands of customers use Materials Market to keep projects moving, with new suppliers, product categories and ways to buy being added as the marketplace grows.
Contact info
London, United Kingdom
- 02074594574
- theteam@materialsmarket.com
- materialsmarket.com
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order
Easy to order, communication regarding delivery good, delivery on time and great delivery drivers
June 4, 2026
I received what I ordered and within…
I received what I ordered and within the promised time.
June 4, 2026
Good selection of materials
Good selection of materials, good prices, good product and they deliver when they say they will. What more can you ask for, top service.
March 30, 2026
I received wet materials and previously…
I received wet materials and previously left a review stating what I had received and within a day a member of the team contacted me and sent replacements, great customer service. Brilliant allround sorting the issue
June 4, 2026
Unprompted review
Excellent service everything arrived…
Excellent service everything arrived when said it would cant fault thank you
June 3, 2026
Unprompted review
Great service
Great website, excellent suppliers and good choice of delivery time slots at very good delivery rates
June 3, 2026
Saved us a bunch on the cost of…
Saved us a bunch on the cost of materials. A must if you are a DIY.
June 3, 2026
No fuss delivered in time happy customer
No fuss delivered in time happy customer
June 3, 2026
Unprompted review
A waste of my time, these reviews are made up. Don't bother with these jokers.
A waste of my time. Most of these reviews read the same and are probably made up.
I ordered 45x 32mm x 150mm Softwood Grooved Reversible Decking Board 4200mm on Wednesday 27th May for delivery on Tuesday 2nd June. The price quoted was £653.40 - that was £300 cheaper than anything that I could source locally so i thought I'd give them a go.
I heard nothing but kept checking the order, it kept saying 'Matching to a supplier'. Then I started reading Trustpilot reviews!
On the morning of 2nd June it looked like something may be happening but by the afternoon the delivery had been put back to Thursday 4th June. Then on Wednesday 3rd June the order was cancelled. I won't be bothering again.
June 3, 2026
Unprompted review
Reply from Materials Market
Thank you Jim for your review, and I’m really very sorry to hear about the experience you had with your order.
Whilst, as a marketplace, there can occasionally be challenges in matching orders to suppliers, you should always be kept fully informed throughout the process. For your order to be delayed and then cancelled after you had been expecting delivery is clearly not acceptable, and I am very sorry for the annoyance and disappointment this caused.
We have since secured your order and attempted to contact you, but as we have not heard back, we assume you have sourced the items elsewhere and no longer wish to proceed.
I would also like to respectfully address your comment regarding our reviews. We certainly do not 'make up' customer reviews - they are independently submitted and reflect the experiences of our customers, both positive and negative. We value all feedback as it helps us identify where we need to improve, and we have taken note of what happened with your order to reinforce to the team the importance of providing clear communication and timely updates on order status and any delays.
Thank you for bringing this to our attention, and please accept our sincere apologies once again for the inconvenience caused.
Jo
Customer Support | Materials Market
Good quality wood
Good quality wood, I don't give 5 stars, because I one the planks were a bit damaged, otherwise I would have given 5 stars
June 3, 2026
Reply from Materials Market
Thank you, Henrique, for your review and for taking my call just now.
It’s great to hear that you were happy with the quality of the wood overall, as well as the service and delivery. I am sorry, however, that one of the planks arrived with some damage.
We take product quality very seriously, so I appreciate you bringing this to our attention. I’m pleased that you were still able to use the timber for your project by positioning the damaged side out of sight, and that a replacement was not required.
Thank you for your understanding and feedback. We really appreciate your custom and look forward to helping with your next order.
Jo
Customer Support | Materials Market
Bout 5 of the lengths of 4x2 are like…
Bout 5 of the lengths of 4x2 are like boomerangs just as well i can use them as dwangs
June 3, 2026
Reply from Materials Market
Thank you Mr Comerford for your review and we were sorry to hear about the quality of some of the lengths of timber you ordered. I'm pleased that whilst they were not of the standard you were expecting, you were able to make use of them for another part of the job - and we were able to refund you for those lengths.
We take quality of materials very seriously, so thank you for bringing this to our attention and for your patience while we gathered the information to resolve this. We look forward to working with you on your next order and please do feel free to contact us directly with any future issues.
Jo
Customer Support | Materials Market
Fantastic
Brilliant
No messing around got me the quote, job done delivered
Quick and easy to deal with
At a very very good price
Definitely use again and have all ready recommended to friends
June 3, 2026
Delivery on scheduled day and driver…
Delivery on scheduled day and driver called ahead to confirm I was next stop.
Only issue was the 6m joist I ordered where anywhere between 640-645 cms not great when they need to be exact, but that’s how they come I suppose.
June 3, 2026
Reply from Materials Market
Thank you Johnny for your review and for taking the time to share your feedback.
It's great to hear that your delivery arrived on the scheduled day and that the driver called ahead to let you know you were the next stop. Good communication and reliable delivery are exactly what we aim for.
I am sorry though to hear of your concern regarding the joists. Whilst it is not uncommon for timber to be supplied slightly over its stated length to ensure that the minimum advertised length is achieved, it does sound like the lengths you received were significantly over 6m - so can appreciate the inconvenience where precise dimensions were required for your project.
Thank you again for your feedback. We value your custom and hope to be able to help with your next project.
Jo
Customer Support | Materials Market
Ideal place to buy
Quick service cheaper than anywhere else kept upto date with infornation regarding my order
June 3, 2026
Worst customer service! AVOID!!!
Stay away from this awful company they let you buy offline at cheap prices they don’t send half the order because it’s uploaded wrong online then when you try and sort it they don’t answer or are rude STAY AWAY worst customer service and the items you order you’ll think there cheap but when they arrive half of it’s missing and they make every excuse why they won’t send out the remaining orders
June 1, 2026
Unprompted review
Reply from Materials Market
Thank you Miss C for your review, and I’m very sorry to hear about the experience you have had with your recent purchase from us - that part of your order was missing, and that you then experienced difficulties both in getting the issue resolved and in contacting our Customer Service team. This is certainly not the level of service we aim to provide, and I fully appreciate how frustrating this must have been.
We would very much like to investigate what went wrong and understand the circumstances surrounding your order. Unfortunately, we are unable to identify you from the details provided in your review, so I would be very grateful if you could respond to our request for details via Trustpilot or provide your order number so that we can look into this as a matter of priority.
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and disappointment caused.
Jo
Customer Support | Materials Market
Highly, highly recommend.
Easy ordering process & cheapest price about. Materials came quickly, on their designated day and all in great condition.
Couldn’t fault and highly recommend.
June 2, 2026
Unprompted review
Just great service and competive prices
Just great service and competive prices
June 2, 2026
Unprompted review
My order arrived at the time I was…
My order arrived at the time I was informed it would and the driver was excellent 👍
June 2, 2026
Unprompted review
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