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1.8

Poor

TrustScore 2 out of 5

15 reviews

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1.8

All reviews

(15)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible quality

Worse experience in terms of clothes quality versus price. Matior is positioned as a UK brand, however it took longer than a month to receive the order and when received (in a very poor quality plastic) I was very surprised and shocked about the quality of the garments. The garments do not have any label that indicate Matior. Only one little label with instructions that states 70% wool...I felt victim of a scam. I asked for a return/refund however the garments were apparently in sales unable to request a refund. I lost 50£ as I won't wear it at all. A message to Matior, please do not lie to customers with images that do not fit the reality.
In the website they promote their 4.7/5 (+2300 reviews) however there is no way you can check those reviews.

December 2, 2024
Unprompted review
Rated 1 out of 5 stars

Even a star is too much

Appalling - terrible quality, cut, colour. Nothing is right ! They have the nerve to claim it’s 70% wool on the label. This is absolutely appalling and this company shouldn’t be allowed to sell on this country (or any other for that matter). No way to return or get a refund or course. Absolute scam.

December 8, 2024
Unprompted review
Rated 1 out of 5 stars

They don’t even deserve one star

They don’t even deserve one star. Horrible customer service, I contacted them right away to return to get a different size and they did not respond within the time frame. The website clothes are terribly made and do NOT look at all like the pictures. Don’t shop here!!!!

December 4, 2024
Unprompted review
Rated 1 out of 5 stars

I wish I had checked Trustpilot before…

I wish I had checked Trustpilot before purchasing. Their clothes are terrible quality at majorly hiked up in price. The pictures on their website are not a true reflection of the quality of the items, and to make it worse they do not offer a refund on sale items... and everything is on sale, so you won't get your money back.

November 16, 2024
Unprompted review
Rated 1 out of 5 stars

Please do not trust this company

Please do not trust this company! I placed a large order about a month ago worth 100 pounds, and everything that arrived is of poor quality!! I requested a refund, but they are ignoring my emails. Be careful.

November 23, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting

Absolutely disgusting. Spent £100 on 3 clothes sets, they came nothing like the picture, completely different colours, not the same fit, cheap, awful fabric. Disgraceful.

November 13, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company. Was expecting to get my order in time for my event in the times stated on the page but did not. Then they have this terrible policy that you cannot refund it. Spoke to the complaints team and they couldn’t be bothered to do anything either. Do not order from here.

November 14, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

As everyone else has said this website is a scam and they refuse any refunds claiming that the product is a sale item even though they admitted to me that it was a replacement as their usual supplier wasn’t able to fulfil the order which is also clearly a lie. Huge rip off.

November 8, 2024
Unprompted review
Rated 1 out of 5 stars

Cheapest stuff from China at huge markup

Cheap Stuff from China. It took three weeks to be delivered and when it arrived it looked nothing like the quality of the skirt/jumper set in the video. The fabric is horrible! Like worse than anything you could buy at Primark. I'd be scared to be next to an open flame in it. The sizing and colour is off too. Don't bother and rather spend your money ANYWHERE else. Unfortunately, it will have to go straight into the bin.

November 13, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS WEBSITE ITS A…

DO NOT BUY FROM THIS WEBSITE ITS A SCAM.

THE CLOTHES ARE CHEAP CRAP FROM CHINA AVAILABLE FROM ALIBABA ETC FOR A FRACTION OF THE PRICE. I PAID £45 FOR SOMETHING YOU CAN BUY FOR £8!

WHEN YOU RECEIVE YOUR DREADFUL ITEMS YOU WONT BE ABLE TO RETURN THEM. THE ITEMS ARE ALL GIVEN INSANE RRPS AND DISCOUNTED / “ON SALE” SO THE ADVERTISED AMAZING CUSTOMER SERVICES / EASY RETURNS DON’T APPLY TO SALE ITEMS IN THE t&cs!!

October 26, 2024
Unprompted review

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