I was very impressed by my experience buying from Mat Stores. They had the exact mat I wanted at a very competitive price. It was shipped quickly in a well-packed box that protected it completely, and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
FANTASTIC - could not be happier with this deep carpet office chair protector mat ! WOW using it for over a week and it hasn't moved not even a little bit. THNAK YOU ALL FOR PRODUCING /SELLING A... See more
Company replied
Quick shipping! I purchased the thickest mat they sold since my total carpet thickness exceeds 1”. It did not disappoint. Good quality and very sturdy. I expect it to last. Delivery was great. No issu... See more
I ordered a mat for my office chair and while monitoring the delivery progress, I was suddenly told that it had been delivered. This was a bit odd, bearing in mind I work from home and my office door... See more
Company replied
Company details
Information provided by various external sources
At Mat Stores we offer a wide choice of quality floor and surface protection solutions for the home and office at competitive prices, including chair mats, indoor and outdoor entrance mats and anti-fatigue mats.
Contact info
United States
- customerservice@matstores.com
- matstores.com
4.7
Excellent
688 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All OK. No problems.
Ordering was easy once a choice of mat had been made. Delivery was quick and efficient.
August 26, 2024
Reply from Matstores
Thank you for your feedback.
We are glad you found the order process easy and the delivery arrived in good time.
Kind regards,
Mat Stores
Excellent product and service
Good descriptions on website to help chose the right mat. Promptly delivered does the job perfectly
August 25, 2024
Reply from Matstores
Thank you for your review.
We are pleased you found our website easy to use to help you choose the right product and your are pleased with the product you chose.
Kind regards,
Mat Stores
Speedy delivery and great product!
Speedy delivery and exactly what we needed for under our egg chair to protect the floor tiles.
July 25, 2024
Reply from Matstores
Thank you for your review.
We are pleased that you received your mat in good time and this is suitable for your needs.
Kind regards,
Mat Stores
Very happy with Cleartex Polycarbonate Megamat
I purchased a Cleartex Polycarbonate MegaMat for my office chair to sit on to avoid the wheels digging into the carpet. It was very well priced, arrived promptly and was particularly well packaged. It would appear to meet my need completely. I have only used it for a few hours but am already enjoying the benefits. One thing I immediately noticed was the ease with which the chair moves. The size I chose was 134x115cm which I find more than adequate.
July 9, 2024
Unprompted review
Reply from Matstores
Thank you for your feedback.
We are pleased to hear you are happy with the product and already noticing the benefits from the mat.
Please let us know if there is anything we can help with in the future.
Kind regards,
Mat Stores
Easy
Easy
Web site was very descriptive and easy to navigate. The product arrived just as promised and quality was better than expected.
JL Shaia
May 26, 2024
Reply from Matstores
Thank you for your feedback.
We are delighted you found our website use friendly and the product was better than expected.
Please let us know if there is anything we can help with in the future.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your review.
We are pleased you received the product required.
Kind regards,
Mat Stores
Everything ok.
April 25, 2024
Reply from Matstores
Thank you for your review.
We are pleased everything is ok.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your feedback.
We are very pleased to hear you are happy with the service received.
Kind regards,
Mat Stores
Great thick mat for my carpeted office…
Great thick mat for my carpeted office floor. Fast delivery and service. Rocking and rolling.
April 25, 2024
Reply from Matstores
Thank you for your positive review.
We are pleased to hear you are happy with the product and service received.
Kind regards,
Mat Stores
Simple and quick
Simple and quick.
Great choice of mats and delivered very quickly.
Thanks you
April 24, 2024
Reply from Matstores
Thank you for your review.
We are happy to hear everything ran smoothly.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your feedback.
We are pleased to hear you are happy with the product you ordered.
Kind regards,
Mat Stores
Polycarbonate chair mat
Fast delivery, well packaged product with good safety instructions. After opening and carefully removing the restraint strap from the rolled up mat, it laid perfectly flat. Good quality mat and free postage. Very happy.
March 25, 2024
Reply from Matstores
Thank you for your detailed review.
We are pleased to hear you received the order in good time and you are pleased with the mat.
Please let us know if there is anything else we can help with.
Kind regards,
Mat Stores
Great product!
February 24, 2024
Reply from Matstores
Thank you for your review.
We are glad you are happy with the product received.
Kind regards,
Mat Stores
Great product very speedy delivery
Great product very speedy delivery
March 22, 2024
Unprompted review
Reply from Matstores
Thank you for your feedback.
We are pleased to hear you are happy with the product and prompt delivery.
Kind regards,
Mat Stores
Excellent
First time buyer. Easy ordering process online. Free and fast delivery. Well packaged. I expected the rigid mat to be flat packed, so extra care was needed to unroll the mat as there is a LOT of tension. Lays and stays flat once on the carpet. Overall very pleased and would use Matstores again. I bought directly and not from Amazon.
February 26, 2024
Reply from Matstores
Thank you for your positive review.
We are pleased to hear you were happy with the product and service received.
Due to the increase in freight costs, we now ship all of our mats rolled to ensure the best price is still achieved. However, as you will have experienced, once the mats are unrolled they revert to flat state almost immediately.
We look forward to assisting you with any future purchases.
Kind regards,
Mat Stores
Great carpet protector
Easy to navigate website. Great variety of options. Clear delivery options, delivered as described.
February 26, 2024
Reply from Matstores
Thank you for your kind words.
We are happy to hear you found our website easy to use with a good product range.
Please do not hesitate to get in touch if we can help you in the future.
Kind regards,
Mat Stores
Good quality mat
Good quality mat that protects my carpet from office chair - very happy with it.
February 26, 2024
Reply from Matstores
Thank you for your review.
We are pleased to hear you are happy with the quality of the mat and this works as it should.
Kind regards,
Mat Stores
Cream swivel office chair. Westminster.
Really pleased with cream swivel office chair.
Well packed, arrived quickly and just what I wanted to replaced my tired old one. Good price too.
February 23, 2024
Reply from Matstores
Thank you for your feedback.
We are pleased to hear your delivery arrived promptly and you are happy with the product and price.
Kind regards,
Mat Stores
Wow!
Wow, just WOW, ordered late Thursday afternoon came early Friday aternoon, best price on internet
February 23, 2024
Unprompted review
Reply from Matstores
Thank you for your review.
We are delighted to hear how quick your order arrived and that you were also pleased with the price.
Please let us know if there is anything we can help with in the future.
Kind regards,
Mat Stores
Bought some £125+ mats and when arrived…
Bought some £125+ mats and when arrived where dented all along the sides. The response was “it doesn’t affect their use”. Are you kidding me?
After some discussion the company offered a full refund and I am now happy, hence I have amended the score snd review. Given the firm refunded me I am no longer unhappy and in fact pleased with the end of the journey.
February 20, 2024
Unprompted review
Reply from Matstores
We are sorry that your mats were damaged along the edge during transit. Per our correspondence with you, the slight damage to the mat edge would not affect the mat performance (as confirmed by our manufacturer) and consequently a discount was offered if you were happy to keep the mats. However, we appreciated your dissatisfaction and arranged a collection and refund for you. We apologise again for your experience with Mat Stores.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.