I was very impressed by my experience buying from Mat Stores. They had the exact mat I wanted at a very competitive price. It was shipped quickly in a well-packed box that protected it completely, and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
FANTASTIC - could not be happier with this deep carpet office chair protector mat ! WOW using it for over a week and it hasn't moved not even a little bit. THNAK YOU ALL FOR PRODUCING /SELLING A... See more
Company replied
Quick shipping! I purchased the thickest mat they sold since my total carpet thickness exceeds 1”. It did not disappoint. Good quality and very sturdy. I expect it to last. Delivery was great. No issu... See more
I ordered a mat for my office chair and while monitoring the delivery progress, I was suddenly told that it had been delivered. This was a bit odd, bearing in mind I work from home and my office door... See more
Company replied
Company details
Information provided by various external sources
At Mat Stores we offer a wide choice of quality floor and surface protection solutions for the home and office at competitive prices, including chair mats, indoor and outdoor entrance mats and anti-fatigue mats.
Contact info
United States
- customerservice@matstores.com
- matstores.com
4.7
Excellent
688 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well packaged and timely delivery
Well packaged and timely delivery. Careful when unwrapping the plastic mats, they unroll explosively! They include a warning but I hadn't read that before diving in and cutting the cords - my own fault and good of them to include a warning at all.
October 4, 2023
Reply from Matstores
Thank you for your feedback.
We are pleased to hear your delivery arrived in good time and good condition.
Kind regards,
Mat Stores
Quick and easy to order. Super fast delivery.
It was easy to order and it arrived promptly. It is exactly what we needed having got a new carpet and experiencing difficulties with the work from home office chair sinking into the pile. It has solved the problem. Only slight issue is that it is quite slippery and the chair moves over the surface a little too freely.
October 1, 2023
Reply from Matstores
Thank you for your review.
We are pleased to hear the product is working as expected and protecting your new carpet.
Please let us know if we can be of any assistance in the future.
Kind regards,
Mat Stores
Exactly what I needed
September 29, 2023
Reply from Matstores
Thank you for your feedback.
We are pleased you have a product that suits your needs.
Kind regards,
Mat Stores
Desk mat
I'm very happy with my desk mat. The measurements were accurate. The shipment was prompt. It was packaged and shipped with care. For the quality of the product I felt the price was fair.
September 28, 2023
Reply from Matstores
Thank you for your positive feedback,
We are delighted to hear your desk mat is as expected and you are pleased with the quality of the product.
Please let us know if there is anything else we can help with.
Kind regards,
Mat Stores
Don't Buy
There's a return policy, but the process is designed to discourage you from ever attempting to return.
The product description is not helpful and leaves a lot of room for error.
September 27, 2023
Reply from Matstores
Thanks for your feedback. We are sorry to hear that you are dissatisfied with our returns process and wish to return your order. We can assure you that we received your return request and responded on both October 6th and October 9th offering you a returns label, along with the return instructions. Alternatively, you can return the mats using a carrier of your choice, if preferred. We have not yet heard back from you, but if you do require any further assistance and still wish to return the items, please do not hesitate to contact us.
Kind regards,
Mat Stores
Good quality product and extremely fast…
Good quality product and extremely fast delivery
October 4, 2023
Reply from Matstores
Thank you for your feedback.
We are glad to hear the delivery arrived quickly and you are pleased with the quality of the product.
Kind regards,
Mat Stores
It is what it says it is
It is what it says it is -- a completely flat, hard, clear, sturdy plastic floor mat.
October 3, 2023
Reply from Matstores
Thank you for your review.
We are pleased to hear you are happy with your purchase.
Kind regards,
Mat Stores
Great mat for soft carpet!
I really like these mats. I have two of them--both on plush carpet and they do not get divots in them!
October 1, 2023
Reply from Matstores
Thank you for your positive review.
We are pleased to hear you have found a product that works well on your carpet.
Kind regards,
Mat Stores
The delivery happened quickly after th
The delivery happened quickly after the order was placed. The web site helped me select the correct desk chair mat for my situation. Good instructions on how to safely open the mat.
October 1, 2023
Reply from Matstores
Thank you for your kind words.
We are pleased to hear you found our website useful and it helped you select the right products for your needs.
Please let us know if there is anything else we can help with.
Kind regards,
Mat Stores
Arrived very promptly
Arrived very promptly. Very well packaged with instructions on how to unpack the mat.
Went flat straight away and seems very robust. Happy with the quality, and the chair moves around well on the surface.
September 30, 2023
Reply from Matstores
Thank you for your positive feedback.
We are delighted you are happy with your purchase and the delivery arrived in good time.
Kind regards,
Mat Stores
Material was received in a timely…
Material was received in a timely manner and in good condition!
September 28, 2023
Reply from Matstores
Thank you for your feedback.
We are happy to hear your delivery arrived as expected.
Kind regards,
Mat Stores
It arrived quickly and does the job
September 26, 2023
Reply from Matstores
Thank you for your review.
We are pleased you are happy with your purchase.
Kind regards,
Mat Stores
we love this mat but would really have…
we love this mat but would really have loved to had it in the carpet style as well same size. We needed this for the stand assist we are using in the bedroom for elder care. makes rolling them in/out of the bedroom much eaier but it slides around a bit. But works! we love it~
September 3, 2023
Reply from Matstores
Thank you for your review.
We are pleased to hear that you love the product and this works well for your needs.
Kind regards,
Mat Stores
Polycarbonate floor mat for thick…
Polycarbonate floor mat for thick carpet. Just got it out of the box, read the unpackaging instructions, watched the video I had seen earlier, did what it said and Presto I have a very good chair mat. Could not have been easier. Delivery was prompt and on time.
September 9, 2023
Reply from Matstores
Thank you for your feedback.
We are pleased to hear you are happy with the chair mat you received and this is working well to protect your carpet.
Kind regards,
Mat Stores
Wish I could give them 5 stars!
I would have given a 5 star review if it were not for a shipping & packing issue. Customer service is exceptional and follow up and follow through met high standards. The UPS handling (6 different stops) was disappointing. The heavier mats are subject to damage but the company made good on this as well; which pleased me. They might want to look to other carriers as UPS falls very short in the handling category. The product was exactly as advertised and I would recommend doing business with this company and suggest they charge an extra fee to put padding between the cardboard packaging.
August 30, 2023
Reply from Matstores
Thank you for your detailed review.
We apologize about the issues you received with your order and are pleased to hear this was resolved quickly for you and you are happy with the product you have received.
Your feedback regarding the packaging has been passed on to the relevant team and is this is being looked at for ways to be improved.
Please do not hesitate to get back in touch if we can be of any more assistance.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your review.
We are pleased to hear you are happy with the product and the order arrived in a timely manner.
Kind regards,
Mat Stores
Just what the doctor ordered!
Easy to order! Fast to ship! Perfect fit for the my work at home desk! I couldn't have asked for more.
September 1, 2023
Reply from Matstores
Thank you for your positive feedback.
We are delighted to hear you found the ordering process easy and the delivery arrived quickly.
Kind regards,
Mat Stores
Very secure mat for plush carpet
Very secure mat for plush carpet. Just what we wanted.
August 28, 2023
Reply from Matstores
Thank you for your feedback.
We are glad you are happy with your purchase.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your review.
We are pleased to hear you are happy with the product and service received.
Kind regards,
Mat Stores
Great product
Delivered way before the estimated day, although packaging could of been better the product itself is of great quality and looks like it will last sometime.
The chair mat itself doesnt bend and protects my carpet very well.
Overall exceptional.
September 3, 2023
Reply from Matstores
Thank you for your review.
We are pleased to hear your delivery arrived in good time and you are happy with your purchase.
Kind regards,
Mat Stores
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.