The store advertises a 365-day open purchase, but in reality that promise is almost meaningless. The carpets arrive completely sealed, making it impossible to inspect the quality without opening... See more
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I wanted to rewiev my comment since I got respond and got my carpets delivered. They replied me and apologized because of late delivery. They said this was due to high demand. I am happy with the qua... See more
I did an order and then went to see the reviews and I got scared, but I also thought it seems to come anyway, for a rug this price I have no rush. And the rugs showed up 10 days after I put in the ord... See more
Instead of 2-6days it took 10days to deliver to Solna, But that was not the only problem. The problem was delivery! In the website said :(När paketet/rullen har en längd på 160cm eller mer skickas... See more
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Mattor online - I vårt enorma utbud av mattor av hög kvalitet kan du säkert hitta mattan som passar och motsvarar just din smak - Fri frakt & fri retur!
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2.8
Average
2K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Late delivery and No home delivery for the biggest size they have!
Instead of 2-6days it took 10days to deliver to Solna, But that was not the only problem. The problem was delivery!
In the website said :(När paketet/rullen har en längd på 160cm eller mer skickas det med hemleverans.
När paketet/rullen har en längd mindre än 160cm skickas det med Bring eller DB Schenker och hämtas ut på din närmsta Bring eller DB Schenker ombud) my carpet was the biggest size of the carpest so instead of home delivery they sent it to closest post which was super hard to take it from there to my place so it costs me to taking some delivery cars to take it home.
So disappointed on the service. Will never try again.
June 18, 2024
Unprompted review
I won't buy here again
They don't ship within the advertised timeframe (2 to 6 working days), customer support doesn't reply until they see a bad reply on Trustpilot and worst of all, they send a payment order to Klarna immediately after the order is placed, as opposed to when the order is shipped, as per Klarna's terms.
After my initial one star review they reached out to me and solved the problem. It took 4 more working days, but received the carpet.
They asked me to remove my review, which I won't, because looking at the other reviews I see that they do this to everyone, which means they only act when they see the bad reviews.
February 4, 2024
Unprompted review
Good quality mattresses
Good quality mattresses. Everything went really smooth for me. I definitely recommend it.
November 16, 2023
Unprompted review
Removed my review describing negative experience with a product - destroyed their own reputation
Company removed my negative review on one of their products which I had personally a bad experience with. The review mentioned valid points and provided guidance to future customers in a way that did not portray the company negatively.
The fact that they decided to silence my opinion implies that they do so for other customers and therefore can not be trusted.
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Follow-up:
Company attempted to remove even this review by requesting a proof of purchase (which is completely irrelevant for the case described above). Ridiculous. How about you deal with criticism in a responsible way instead of attempting to censor negative opinions?
November 28, 2021
Unprompted review
Bra service!
October 25, 2021
Unprompted review
Reply from Mattadirekt.se
Hej Jessica!
Stort tack för ditt omdöme.
Vad roligt att du är så nöjd. Det värmer verkligen :-)
Varmt välkommen tillbaka igen.
Allt gott!
Customer Support
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