Mattel Reviews 

Because I told the company about thier product and that there 1:43 Mercedes Bezn -AMG GT3 didn't look exactly like the picture Hotwheels Displayed on the courtboard picture 100%. The car doesn't have a Antenna like the picture shown. I also received this car in the mail.I called the company and explained to them that I only received one car. The paperwork should I have received 2 cars. Also the package that the car came in was open ,and the tape that goes on the package had White wrapping paper on . The company got made at me because the person that shipped the package to me was very dishonest I told Martell Hotwheels. I sent thier product back to them. As long as we keep buying there product they are going to feel we need them.They need us to help the company say in business. It is time that the customer stick together as 1 and we take our power back from them!!!!

I’d do less but screw them. They delivered one of two parcels so I dispute with them and their delivery company DAI and the delivery company close my enquiry before allowing me to dispute saying they’ll ‘investigate’ when we all know that’s a load of shit. Mattel then tell me they’ve delivered it and the matters closed when they’ve only delivered one of two orders I’ve sent. Absurd and pathetic. Mattel get your shit together.

I had her in my cart and was going to get her, but they told me they don't take Discover cards, but the week before they let me buy Elvira 😒, so by the time I got the new CC info in, they told me she sold out!!! So I didn't get Emily. So I had her in my cart they should have let me have a minute to get her!

Trashy! Mattel is the worst company yo buy from— particularly Monster High dolls. They do countdowns for dolls online, and the second they are available, you get one in your cart and literally in less than a minutes time they sell out. It makes no sense and it’s happened about 5 times now with different items. This company is nothing but a scalpers paradise and click-bait trash. Stay away from Mattel. 🤡🌎

They’re not very good. Email them and they reply with gibberish. Escalated to CEO. Doesn’t reply. Useless. Went to Amex and did a charge back. End of story. If you want to sort your problem send them a complaint and then submit that as evidence of their poor service. Get your money back. They can reply whenever they like. Move on with life.

For those collector dolls of monster high we’re kind of sick and tired of the gender bend why can’t we get Guy dolls And girl dolls also the Collector dolls look like cheap this is what you get with corporate greed and virtue signaling also I wish that they would bring back the original one monster high G one.

Ordered an item on 24 February 2025 that arrived on 20 March 2025. Item itself was not damaged in transit but was defective.

Mattel Customer Support will not provide a replacement or entertain returning items for a refund as I live in the UK.

It’s appalling Mattel think it’s acceptable to ship a defective item and then provide no aftercare when I’ve spent £98.00 on an item.

Absolute garbage toys now got the barbie vet set for my daughter it was missing pieces and barely went together. This is the last time I buy from Mattell Absolute garbage made in China

So they separated the shops, and they accept money from Europe, but you can no longer buy anything from the Europe shop as it’s almost empty.

No longer worth paying for a subscription if you’re in Europe
This hobby has been compromised.

Mattell is a company that makes toys and games. I worked there for 5 months and it was very good.

Mattel and Hotwheels Redline Club is a complete disorganized travesty for a once reputable company! Joined Redline club for Mattel exclusive hot wheels, so far have not been able to secure any special collectors sets! Tried again to get a complete treasure hunt set from their website. I had the item in my cart and did the ridiculous captcha requirement 3 times in less than a minute. My cart took 1 minute to calculate a checkout time of 27 minutes. After 10 minutes it reset to 27 minutes again, after 10 more minutes it reset to 30 minutes and said the item was out of stock. I have since divested my portfolio of all Mattel stock and I'm canceling my red line membership. I they are turning Hot Wheels into Beanie Babies, and we all know what happened to beanie babies! Mattel needs to figure out a new way of doing business! They are not on the side of their loyal consumers or anyone else for that matter. A completely ridiculous scam. I seen people selling these sets on eBay before they were even released with 10 or 20 available, how the heck can that happen and how do they fill all these orders? Do better mattel, until then, I'm out! Special message for Mattel, if you haven't noticed, Hot Wheels and Matchbox cars are being replaced in my local stores in the US by cheap Chinese junkie cars, and they are getting a foothold on the market.

Did not receive product ordered and Mattel does not offer any reliable contact information to communicate problem!
DO Not do business with this historic company as they really don’t care about properly serving their customer base!

For Christmas my little brother got me the Jurassic world '93 classic Dennis Nerdy track and chase pack, but sadly when I opened it the was no dirt bike but all of the other pieces, I even quadruple looked in all of the bags and the box that I always keep for collector reasons. Now my brother didn't no he had to look for the box to look good he's only ten, and it did it looked like it was in perfect condition, but it wasn't. So I am not very happy with the set I have been wanting ever since it came out, and every single time I open one of the '93 classic sets one or two parts are gone and the figure packs aren't cheap either.

Wow! So many dissatisfied customers!! I purchased Tumblin' Monkeys through their Amazon store. The first box arrived in French That was returned and the second box arrived in German. Unfortunately my 6 year old Nephew only speaks English. I spoke to their overseas customer services who are about as useful as a chocolate teapot! Mattel were once a class company, now they seem to be taking your money for any old product that they have in stock. If it wasn't from the Mattel shop, I would have thought the product was knocked off

Out of the trashiest comp in the world people there is better places to spend your money that they will actually care about their customers if could give a negative -5 will do.

Do not support this sick company. Not a mistake it was intentional!!!! Wake up folks!

So the wicked doll set is associated with a porn site , how freaking disgusting. My grandchildren will never have mattel toys.

Bought fisher price learning table for my nephew and it was wonderful. Product arrived on time and without any damage.

Nearly every product I purchase from mattelcreations.com arrives damaged. Their packing is horrible. You may as well ship the product in a bubble mailer. I am a collector and keep items in their original packaging but when it arrives damaged and the item is sold out, you have to keep it damaged or return it. Absolutely horrible. If you're a collector, I would strongly advise spending a little more and buying on the secondary market. Pretty embarrassing for a multi-billion dollar company.

The 600$ batmobile.i can't use anymore you removed the app??? So it's a paper weight now .????? ....fix this scam...or I will have to take furthermore measurements...I sick of your toys screw ups ...