Mattel Reviews 

So they have a count down for their lousy products and you can click to buy the item the second its available and even if you get it in your cart its sold out when you go to pay. Mattel is a crooked site. They also charged me 10 dollars to be a yearly member and I had already paid it. I think we should go for a class action lawsuit against this crooked company

Item in cart available, then while you wait it sells out. Not professional.

If there was a button for -0 I would give them that
Worst service ever
Ordered my boy a Christmas present 10 days before Christmas they said 3-5 working days delivery
I only got my refund 14 days after Christmas
Poor excuses
I will never order from these

This is a great company.I bought my son most of the toys and they worked very well but He also wants this company to make gen 2 of a lot of the dinosaurs.

No product delivered. No communication from customer services. Dreadful company.

I would give a 0 star but no option for that are given. I returned a recalled swing that I had paid over 400 dollars for and they sent me a check for only 117.75. I do not see how this is right or fair. you know exactly what you charge for these swings and you should make it right. shame on you.

Very disappointed as my experience appears to mirror others' on this site. I returned one of the items in my order and that was well over a month ago. No refund, no response to my emails. I am now going to escalate with my credit card provider. Terrible experience - be warned.

As a international customer, I purchased a master of the universe figure for my son's Christmas on the 2nd of December in good faith. However I have not received any updates or response from the customer service team after I hastened the outstanding order.
Ironically the only communication I have received is a generic sales email talking about ''building a relationship ''after my recent purchase. Having worked in relationship management for many years, this is one of the worst customer service experience I have ever received. Communication is key for brand integrity, if Mattel want to sustain their market share. Thankyou Mattel I have a very disappointed little boy.

I grew up with their toys back in a different time and a different day. I will no longer purchase anything from this company for my children and my grandkids never ever again.
Apparently, the American girl doll should be renamed as the American it

Will never order from this website again. Ordered a doll; long time, no see. No tracking-number, no answers from customer-service.

Absolute Joke of a company.
Made an order a month ago and I've heard nothing.
I've emailed CS 3 times, the oldest being 2 weeks ago, and I've not had a single response from anyone.
Contacted them via social media only to unapologetically be told to phone them. And given a US number when I'm in the UK!
Will not be using again.
My next step will be to reverse this payment with the bank.
Disgusting!

Got a faulty Monster High doll and sent emails to the Mattel creations support, and got automated response that it wouldn't not be reviewed, and they barely answer to anything.

This was my first (and last) experience with Mattel Creations, and it wasn't good. I ordered the He-Man vs. Skeletor 40th Anniversary 2022 SDCC Exclusive from their site. The chrome metal sword for He-man showed up all scratched. They just ignored my customer service message sent through their website. I would avoid doing business with this company. Their treatment of Chinese workers who make their stuff is also pretty terrible as well I have discovered. Shame.
Update: Mattel contacted me approx. a day or so after I left this review and refunded my purchase, which seems a common strategy here based on the other reviews. Nonetheless, it is impossible to know if this was a coincidence or not as Mattel did initially state that they were overloaded and a customer service response was going to be delayed. As a result I altered my review score from 1 to 2 stars. I would be tempted to remove the review altogether if it wasn't for the plethora of other woes recorded here by many other customers. Mattel needs to fix customer service so that problems like this don't happen so much, instead of choosing to fix it after the fact. Their strategy isn't going to do much to prevent further bad reviews. Just my two cents.

Mattel Creations is possibly one of the worst websites to buy toys from. Not only do they not automatically provide tracking numbers for international orders, you have to call them in the USA as their customer service rarely replies to emails. This of course is based on the fact that you are actually lucky enough to buy an item in the first place as Mattel Creations is plagued by scalpers using bots to buy up all items within 2 minutes of a drop, only to be advertised on Ebay moments later at 10 times the price. In accordance with Mattel Creations own terms and conditions, only 2 items can be purchased per customer and using bots is not allowed, but they do absolutely nothing to enforce this and they make it loud and clear that they don't intend to do anything and don't particularly care for the concerns of their customers. I have given them almost 2 years to resolve the bot and scalper issue and the best they have done is implement a word censoring app into their site forums, so members of the public can't use the word 'scalper' thus silencing their largely unhappy customer base.

I am a 74 year old grandmother and just saw the advertisement for the fisher price toy " bouncin beats" toy. When I heard the toy say "shut your mouth" I wasn't sure I heard correctly. The second time same morning I listened carefully. I heard "shut your mouth" again. I hope there is more to this but my first inclination would not be yo but this as a toddler gift. "Happy Day To You" would sound more "Happy" with music.

Extremely bad customer support. Horrible shipping times. No information for returns from Europe.

I messaged about a toy which my daughter got her hand trapped in due to a faulty design, on the 3rd. They replied to phone a premium number, which would cost me a fortune on my phone. I offered an alternative and they are ignoring me. I am alarmed that they won't take this seriously as it could cause a severe injury to a younger child. The design is dangerous and needs to be sorted!

I'd bought a Lunar New Year Doll Designed by Guo Pei barbie doll, it's been months and I have no idea if it's actually coming. I feel like I've been scammed. They took the money, but where is the product.
They have THE WORST communication. They've ignored my emails and messages asking for answers to when the item was to be shipped. It's quite a lot of money, I am so frustrated.

Edit: Amazingly after I posted this review they've been in contact and I have received a full refund, but I would never buy from this website again.

what is the point of having any hopes on ordering items when either enough isn't manufactured which before you get the chance things are SOLD OUT!!!! Mattel has become the WORST in having products and or shipping items in a timely manner. I once was a serious collector of Barbie and but once we lost the Barbiecollectors.com Everything went downhill from there. Many of my fellow collectors have turned to INTEGRITY TOYS and best believe, better quality in the dolls and fashion and you receive your purchases in a timely manner. I'm REALLY DONE WITH MATTEL😡😡😡😡😡

I ordered a Barbie for a gift for my niece. It took almost a month and tracking just ended with stating non deliverable. After 4 emails to Mattel, all I got back was the shipping number each time. I explained over and over that the tracking just ended with no delivery. I called USPS and they couldn’t help. Customer service with Mattel was non existent. I was so disappointed in their non service. I will never order again through them.