The Matworks Ltd. Reviews 253

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like golf cart mats and boat carpets fit perfectly and look amazing, often exceeding original expectations. Many people highlight the exceptional customer service, with staff members frequently described as helpful, professional, and attentive to detail, making the ordering process smooth and pleasant. However, some customers experienced issues with their orders, such as incorrect hole placement, missing features, or colors not matching expectations. A few reviewers also reported receiving products with a strong, unpleasant odor, which was difficult to eliminate. Additionally, there were isolated comments about communication being poor and craftsmanship, particularly embroidery, being subpar.

What people talk about most

Product

Clients share positive opinions on product quality and customization. Many reviewers praise the perfect fit,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high-quality products, materials, and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and professionalism. Customers... See more

Order

Consumers find order experiences to be ambiguous. Many customers praise the helpfulness of staff in placing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Matworks for three different custom golf carts. Sent them the templates with the selections. They arrived shortly, exactly the way I wanted them. Expert work, fair pricing, quick shipping. Could... See more

Rated 5 out of 5 stars

Outstanding quality, service, and price. Made carpet templates for our 2006 Regal (inside and out). The finished Duraweave fit perfectly. Andrea has been fantastic...excellent recommendations, quic... See more

Rated 5 out of 5 stars

there is the only one company to produce custom size and color with embroidery. and quality is good. if I would say something, due to the delivery method, the mat was fold and the shape is distorted a... See more

Rated 5 out of 5 stars

I needed replacement carpet for our 2008 Azure boat and had seen some pretty rough work from local shops. Using the tag from the original manufacturer, I found Matworks. I wanted an exact, high‑qua... See more


Company details

  1. Boat Accessories Store
  2. Furniture Store
  3. Interior Designer

About The Matworks Ltd.

Written by the company

TaxSlayer Logo Matworks is the industry leader in making snap in mats for boats with the largest boat template library. We also make personalized dock, deck, and boarding mats for a large percentage of the yachting and boating industry. In addition to creating custom carpet mats for boats, cars, golf carts, and more, that’s not all we have to offer. We can also create a variety of customized boating décor and boat life accessories, such as monogrammed towel sets, director’s chairs, and monogrammed shatter proof drinkware.

CUSTOM SNAP IN BOAT CARPETS

DESIGN YOURS

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

253 reviews

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Rated 3 out of 5 stars

Great product but...

It was easy to order and the customer service, at first, was very responsive and helpful in customizing my order (5/13).

Let me preface this all by saying that I am a rather patient person when it comes to retail purchases... The order (two custom mats for my RV - they were referred by a member of a FB group I'm in) was supposed to take 2-3 weeks to fulfill the order as it was during a busy period for them. After the third week came and went, I looked into the website to see if there was any activity on my order, nothing. No big deal, I figured they were a little delayed.

On 6/10 I sent an email to CS and got response two days later stating that "the mats were in embroidery and should be shipped out early next week" also that I would receive the tracking soon. Nine days go by (6/19) I sent another email inquiring about the status of the order, no response from CS.

On 6/24 I send a follow up email to the CS email thread I've been working with and a message directly through their website (kinda getting worried at this point), I get a reply later that day with an apology for the delay as the embroidery group was a "bit of a mess" and that "the mats would be shipped out tomorrow" (6/25). Again, I thank them and wait a little longer.

On 6/27 I finally receive the mats (over six weeks later). The mats looked great, have a high-quality texture and I feel that the price was fair. I likely will order from them again and even recommend Matworks based on the quality of their work and basic CS interaction, which was good, just the extended part was a bit messy. The only reason I can't give them a 4- or 5-star rating was the issue with it taking more than double the time to get the mats done and shipped my way.

June 25, 2025
Rated 4 out of 5 stars

Sent in template -

Sent in template. Carpet was close, however missed a hole, one hole was not in correct spot, and a place where the carpet was supposed to be split to allow for the floor compartment door to open was not done. Carpet looks great, and backing is better than original black. Bought a tool to install the snaps, and worth every penny.

May 30, 2025
Rated 5 out of 5 stars

Quality Carpet!

I sent in my template and in a short time I had my new carpet in hand. It is a high quality carpet that to be honest, is nice than the original carpet.

March 26, 2025
Rated 5 out of 5 stars

Great company to work with!

The customer service team was delightful to work with. I ordered a replacement set of carpet for my 2011 246 Chapparral. the fit was perfect. Small issue with a few of the carpet fibers that Andrea made a note in my file, if I have any issues, they will take care of the carpet. Highly recommend this company.

May 29, 2025
Rated 5 out of 5 stars

Outstanding quality and Service

Outstanding quality, service, and price. Made carpet templates for our 2006 Regal (inside and out). The finished Duraweave fit perfectly. Andrea has been fantastic...excellent recommendations, quick responses, makes sure everything is perfect....thank you Andrea and the entire Matworks crew. Highly recommend for all who are looking to add or replace carpet on your boat.

May 22, 2025
Rated 5 out of 5 stars

Satisfied

Refreshing to deal with a company that actually gets back to you, sent a template and plan on ordering from ya’all

April 25, 2025
Rated 5 out of 5 stars

Custom motorhome floor mats

Andrea in customer service worked hard to get the product to me before we were leaving on vacation. This is hard to find anymore. The custom rv floor mats are very nice and a fair price.

April 28, 2025

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