The Matworks Ltd. Reviews 253

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like golf cart mats and boat carpets fit perfectly and look amazing, often exceeding original expectations. Many people highlight the exceptional customer service, with staff members frequently described as helpful, professional, and attentive to detail, making the ordering process smooth and pleasant. However, some customers experienced issues with their orders, such as incorrect hole placement, missing features, or colors not matching expectations. A few reviewers also reported receiving products with a strong, unpleasant odor, which was difficult to eliminate. Additionally, there were isolated comments about communication being poor and craftsmanship, particularly embroidery, being subpar.

What people talk about most

Product

Clients share positive opinions on product quality and customization. Many reviewers praise the perfect fit,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high-quality products, materials, and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and professionalism. Customers... See more

Order

Consumers find order experiences to be ambiguous. Many customers praise the helpfulness of staff in placing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Matworks for three different custom golf carts. Sent them the templates with the selections. They arrived shortly, exactly the way I wanted them. Expert work, fair pricing, quick shipping. Could... See more

Rated 5 out of 5 stars

Outstanding quality, service, and price. Made carpet templates for our 2006 Regal (inside and out). The finished Duraweave fit perfectly. Andrea has been fantastic...excellent recommendations, quic... See more

Rated 5 out of 5 stars

there is the only one company to produce custom size and color with embroidery. and quality is good. if I would say something, due to the delivery method, the mat was fold and the shape is distorted a... See more

Rated 5 out of 5 stars

I needed replacement carpet for our 2008 Azure boat and had seen some pretty rough work from local shops. Using the tag from the original manufacturer, I found Matworks. I wanted an exact, high‑qua... See more


Company details

  1. Boat Accessories Store
  2. Furniture Store
  3. Interior Designer

About The Matworks Ltd.

Written by the company

TaxSlayer Logo Matworks is the industry leader in making snap in mats for boats with the largest boat template library. We also make personalized dock, deck, and boarding mats for a large percentage of the yachting and boating industry. In addition to creating custom carpet mats for boats, cars, golf carts, and more, that’s not all we have to offer. We can also create a variety of customized boating décor and boat life accessories, such as monogrammed towel sets, director’s chairs, and monogrammed shatter proof drinkware.

CUSTOM SNAP IN BOAT CARPETS

DESIGN YOURS

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

253 reviews

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Rated 5 out of 5 stars

Initially had firmest issues and they…

Initially had fitment issues and they sent me more new carpet floor free of charge! Now it has been over 3 years and it is holding up very well.
I highly recommend!
I will only use Matworks when I need more carpet. Thank you!

February 19, 2024
Rated 5 out of 5 stars

Rugs look awesome in my newly…

Rugs look awesome in my newly constructed shop!
Excellent service and delivery was ok, can’t control the drivers that delivery folks use, unfortunately.
Packages (heavy) were thrown off the truck, busting the boxing open but thank goodness there was no damage.
So a five star on the product and 1 star oh the delivery workers.

July 8, 2024
Rated 5 out of 5 stars

Top notch company/customer service

We received our carpet for our Crownline and it needed some adjusting. Their customer service is better than any company I have ever worked with! Their product is top notch. I worked with Andrea in customer service and I must say she has been a SUPERSTAR!! She has done everything to make our purchase perfect. Thank you Andrea!!

July 10, 2024
Rated 5 out of 5 stars

The entire experience was easy peasy

The entire experience was easy peasy! I had to customize a couple of measurements and they gladly applied those to my carpet for a perfect fit! About halfway through our boating season up here on Green Bay and carpeting seems to be holding up very well, as it should!

July 20, 2024
Rated 5 out of 5 stars

Customer Service at its finest

I had some issues with the carpet not fitting correctly and I thought it was going to be very difficult to resolve. I called customer service and spoke with Andrea, she was very pleasant to speak with. She was extremely helpful every time I called. She put a rush on my order, followed up with phone call confirmation and always did what she said she was going to do.

July 1, 2024
Rated 5 out of 5 stars

Great quality standard carpet and great experience

Great quality standard carpet replacement for my Glastron. The fit is near perfect with only one minor issue where the hole for the table is slightly off center but this is by no means a big deal. The snaps were easy to put on by using a sharpie and the snap tool purchased from Amazon ( the cheaper $35 version) sent in the email from Matworks. I spoke with them directly as I ordered and Andrea was awesome to work with. I have recommended them to all my boating friends. You will not be disappointed.

June 26, 2024

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