The indian girl staff who supposed to brief us about the van only show us the basic function of the van , and all of our questions about the van she just asked us to watch YouTube , and we seek help f... See more
Location
Switch location159 Orchard Road, Harewood, 8053 Christchurch Airport, North Island, NZ
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ease of pick up and drop off fast and efficient great customer service. The only disapointing thing was the battery had little reserve when free camping internal lighting drain batter... See more
Company replied
Vehicle was near new, clean, easy to drive and comfortable. Initial walk around was done well and suited our previous experience level with motorhomes. Staff were friendly and prompt. Minor issues wi... See more
Company replied
The motorhome pick-up process was remarkably fast. We were very pleased with the attentive staff who assisted us. The vehicle itself was found to be exceptionally clean and tidy. Furthermore, the drop... See more
Company replied
Company details
Written by the company
For travellers who seek nothing less than exceptional, maui is the ultimate choice. Our signature motorhome brand boasts the newest and most sophisticated fully self-contained motorhomes, enabling guests to explore endlessly, rest easy and travel in style. We don’t just rent motorhomes, we design, build, live and breathe them. maui motorhomes are guaranteed under 2 years on the road, and 'maui elite' is the newest of the new, with under one year on the road. All maui motorhomes in Australia and New Zealand feature the comforts of home with a full bathroom with toilet and shower and a fully equipped kitchen featuring a gas stove, fridge, and microwave. With comfortable beds and clever interior design, there’s plenty of space for everyone to unwind. Whether you're chasing coastlines, exploring countryside, or embarking on the ultimate family adventure, a maui motorhome gives you room to relax, room to move, and room to make memories.
Contact info
159 Orchard Road, Harewood, 8053, Christchurch Airport, North Island, New Zealand
- 0800 688 558
4.0
Great
76 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The hire process was very easy both…
The hire process was very easy both booking online and attending the premises where we collected our vehicle.
May 8, 2025
Reply from Maui Motorhome Rentals - Christchurch
Thanks for your review Chris!
Waited over an hour to collect the van…
Waited over an hour to collect the van despite appointment. Van water gauges was spoilt, made it hard to plan my stops. Van side door step was missing, kids unable step in and out without assistance.
April 7, 2025
Reply from Maui Motorhome Rentals - Christchurch
Hi there, we understand that waiting can be frustrating, especially when you are eager to start your trip. Your feedback is valuable as we are continuously working to streamline these processes to ensure a more efficient and pleasant experience for all our guests. We are sincerely sorry to hear that certain aspects of your rental experience didn't meet your, or our, expectations regarding the vehicle quality and equipment. We will pass your feedback on to our team.
Reply from Maui Motorhome Rentals - Christchurch
Thanks Russ! We appreciate you giving us your review.
Simply great
May 19, 2025
Reply from Maui Motorhome Rentals - Christchurch
So good to hear! Thanks Karl.
Not very flexible
Due to a cyclone in Queensland, we weren’t able to arrive until three days later. Maui wasn’t very accommodating regarding the rental period. A lot of the paperwork could have been handled before the vehicle was handed over. As a result, it unfortunately takes a long time before you can take possession of the vehicle.
January 12, 2026
Reply from Maui Motorhome Rentals - Christchurch
Hi Peter, thank for your feedback. We are sincerely sorry your experience with us didn't reflect the high standards we strive to uphold. We do hope the rest of your trip went well.
Great service
Great service, clean and fully equipped van. Loved this experience. Will definitely do it again
October 1, 2025
Reply from Maui Motorhome Rentals - Christchurch
Thanks Gordon! We look forward to welcoming you back again soon!
The renting process was easy and swift…
The renting process was easy and swift enough. The vehicle was well-equipped and clean.
January 12, 2026
Reply from Maui Motorhome Rentals - Christchurch
Thanks for your review!
THE CAMPER WE HIRED HAD A FAULTY…
THE CAMPER WE HIRED HAD A FAULTY BATTERY/RECHARGE SYSTEM SO THE HEATER ETC WOULD NOT WORK WHEN FREEDOM CAMPING (IN THE WINTER SEASON). WE HAD TO TURN THE VEHICLE ON TO MOVE BED UP & DOWN & BLAST WITH HEATER NOW & AGAIN TO WARD OFF THE COLD.
WHEN WE RETURNED THE VEHICLE THE STAFF MEMBER MENTIONED THE ISSUE HAD BEEN PREVIOUSLY REPORTED ON THE VEHICLE. ALSO THE LOCKS ON THE DRAWERS DID NOT HOLD THEM IN POSITION TURNING CORNERS ETC & OFTEN FELL OUT DURING THE TRIP.
APART FROM THAT HAVING A MAJOR INFLUENCE ON OUR EXPERIENCE WE DID'NT LET THAT RUIN THE ENJOYMENT THE OF THE EXPERIENCE OF USING YOUR CAMPERVAN.
August 21, 2025
Reply from Maui Motorhome Rentals - Christchurch
Thank you for sharing your feedback with us, Jim. We would like to offer our sincere apologies for the issues you have noted, as we understand that this would have had quite an impact on your experience and overall enjoyment. We are pleased that our branch was able to offer some compensation in light of this. We hope to have the opportunity to host you again in the future and provide you with an experience that better represents the level of service we aim to provide.
Maui Christchurch
Pick up was orderly even though it was obviously busy.
The show through of the vehicle and how it operates was informative.
Vehicle was only five months old and was in top condition and very clean.
Everything we required was in the vehicle prior to departure.
Drop off was efficient and use of airport transfer from depot was appreciated.
March 27, 2026
Reply from Maui Motorhome Rentals - Christchurch
Thanks for your review Sharyn! We are so happy you enjoyed your new maui!
The handover at Christchurch was…
The handover at Christchurch was terrible. The guy that did the handover spent 5 minutes with us at most. He didn't even step inside the van. He did not go through the damage report with us. The first we knew of it was when the email arrived 15 minutes after we had left.
The van was in average condition. Toilet door cracked and hard to open. Lots of body damage on the exterior of the motorhome.
March 12, 2026
Reply from Maui Motorhome Rentals - Christchurch
Hi Mike, we are so sorry to hear your experience in our branch at pick-up was not as pleasant as it should have been. We regret that the motorhome was not of the quality we aim for. Thank you for taking the time to let us know. We hope you still had an enjoyable holiday on the road.
The Christchurch depot was close to the…
The Christchurch depot was close to the airport with shuttle buses too and from.The motor home was well equipped. We had the higher level of insurance cover that they offered which gave me peace of mind. The vehicle was not as clean inside as I would have liked, so we did extra cleaning ourselves on the first day to make it more comfortable to live in.
November 23, 2025
Reply from Maui Motorhome Rentals - Christchurch
Thanks so much for your feedback David. Much appreciated!
The maui river-6 berth is amazing…
The maui river-6 berth is amazing campervan. My family and I was enjoying roadtrip in south island. The unit is very compact, from cooking utility, toilet, and electric power. For driver, iveco unit is fun to drive, although the dimension is bigger than standard suv but still manageable.
March 31, 2026
Reply from Maui Motorhome Rentals - Christchurch
Thanks for your review Indra! Despite its size, the Iveco 6 berth is definitely fun to drive - we agree! We are so happy you enjoyed your roadtrip around the South Island.
New and good vehicle, but absolutely get the insurance!
We got a Maui Cascade 4 Berth and were pretty happy with the vehicle. Since we had almost no previous camping experience, we would have highly appreciated a more thorough introduction when we picked it up in Christchirch, which we realized only later when using it and many things were unclear. The vehicle lost quite a few parts during our 3 weeks journey, but generally it is sturdy. But you ABSOLUTELY have to get their insurance, or you'll probably spend a lot more! Oh, and do not try to actually cram 4 people into a 4 berth! Return in Auckland was super quick, smooth and friendly.
January 4, 2026
Reply from Maui Motorhome Rentals - Christchurch
Thanks for your review Thomas! We are sorry you didn't feel completely confident in the operation of the motorhome before you left the branch. Hopefully all of the how to videos in the thl Roadtrip App helped you on the road.
Excellent.
Excellent.
12 Days. Maui Cascade - 4 Berth Mercedes Benz Motorhome. Very comfortable & easy to drive. Complete Facilities. Good service and helpfull staff.
August 25, 2025
Reply from Maui Motorhome Rentals - Christchurch
Thanks for your review! We are so pleased that you enjoyed your maui Cascade motorhome!
Fantastic from arriving at Maui office…
Fantastic from arriving at Maui office to departure from there. Just great service thank you.
December 23, 2025
Reply from Maui Motorhome Rentals - Christchurch
Thanks Graham! We are so pleased you had an amazing maui experience and that our Christchurch crew were so welcoming!
Good van, long lines
The van was clean and as advertised. The check-in and drop off processes were chaotic. The wait was over an hour on each end.
December 1, 2025
Reply from Maui Motorhome Rentals - Christchurch
Hi Elena, we are sorry to hear your pick-up experience in the branch was hectic. While unforeseen operational challenges or high demand can sometimes lead to longer waits, it is our commitment to minimise these instances and ensure a smoother, more organized experience for all guests. Your feedback has been given to our guest services team and we will endeavour to reduce wait times and better communicate delays. Thank you for your feedback!
Worderful experience
Smooth journey from airport shuttle,picking up and tour of campervan..great staff..well maintain fleet
June 14, 2025
Reply from Maui Motorhome Rentals - Christchurch
Thank you so much for your review Asraf!
Not my cup of tea
Camper an was less than two years old.
Plenty of grunt and drove well.
Had to tape all the drawers and doors shut when moving otherwise they all flung open, plates cutlery rubbish bin etc...all over the place.
House battery was stuffed and required replacing. I was told it was a charging issue. It wasnt. Eventually they replaced the battery. So no power unless the camper was running.
Various other issues.
Over priced
Should have hired a car and booked air bnb or taken a tent
January 9, 2026
Reply from Maui Motorhome Rentals - Christchurch
Thank you for your feedback, Jacob. We appreciate the time you have taken to share your concerns and we would like to sincerely apologise for the issues you experienced during your recent rental. We understand that our Christchurch team provided compensation in light of this. We do hope that you still had an enjoyable holiday, despite this.
Check in and check out at the pickup…
Check in and check out at the pickup point was excellent service, hassle free, knowledgeable and very understanding.
September 10, 2025
Reply from Maui Motorhome Rentals - Christchurch
Thanks John! We appreciate your review.
The staff are very friendly.
March 30, 2026
Reply from Maui Motorhome Rentals - Christchurch
Thanks for your review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.