Mauritian Foods Online Reviews 

818
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Extremely quick response and delivery, with tracking info throughout. I fell in love with Mauritian tea many years ago while on holiday in Mauritius and for a time a friend living there would send som... See more

Rated 5 out of 5 stars

a great selection of our favourites from paradise ( we have a beach house at Point D'Esny) . in particular, I love the achards and chillis made by the lovely lady in Rodrigues, distributed in Maurice... See more

Company replied

Rated 1 out of 5 stars

I placed an order on 18 th May and the money was taken from my bank the same day. I have phoned several times leaving a message and have emailed but have not had a response.. no acknowledgement of my... See more

Rated 5 out of 5 stars

Absolutely amazing service would highly recommend them. After a trip to Mauritius we quickly used up our vanilla teabags that we bought home. Found Mauritian Food Online via google and they were deliv... See more

Company details

  1. Supermarket
  2. Candy Store
  3. Online Food Ordering Service

Information provided by various external sources

Mauritian Foods Online offers a wide range of authentic products from Mauritius delivered to your door all over the United Kingdom and Europe. Now you will never miss home like before!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

818 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(818)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I contacted Mauritian Food Online on…

I contacted Mauritian Food Online on the 15th December to purchase some Lychee’s. I was told to contact them on the following week Tuesday the 19th Dec as that is when the lychee would arrive.

On that Tuesday I did contact them to only be told that not enough of the fruit arrived and they had completely sold out that day, I made enquiries as to when the next shipment would arrive. I was told it would now be Friday the 22nd Dec, I politely asked how to ensure I could reserve them to avoid missing out. I was told that I would be contacted in 10 mins as they will find out, I gave it around 15 minutes and nobody called me back so I tried again to contact them but no response. I left two SMS messages but nobody had the courtesy to reply.

I contacted them again last Friday and still no response. I contacted them today (27th Dec) to only be told “we were busy” and “we didn’t receive any of the lychees” I challenged that remark to point out that it was not entirely correct in that a shipment arrived last Tuesday to which this was no longer denied. I explained how disappointed I was but the customer service unfortunately was poor and instead of taking any responsibility they appeared to be defensive and didn’t care.

Appalling customer service and certainly not one I would recommend, at least have the courtesy to be honest with your customer.

December 27, 2023
Unprompted review
Rated 5 out of 5 stars

Ordering from "Mauritian…

I do not order a lot from "Mauritian Foods Online" but every time a do it is a simple positive experience.
When I need something its a few clicks, I am logged in, its ordered and on the way.
Thank You

December 18, 2023
Rated 1 out of 5 stars

No communication. Seems like a closed business

Purchased items from site.
No email confirmation received.
No details or order or despatch of items received.
Called them and left message an no reply.
Sent message to their registered phone and no reply.
Still waiting for the purchased goods and a reply or any communication from them.

November 30, 2023

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