Mavis.com Reviews 34,435

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 5,224 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, honesty, and helpfulness, often highlighting specific individuals who provided exceptional service. Many people appreciate the quick and efficient service, noting that their automotive needs were met promptly and effectively. The customer service is consistently described as excellent, with consumers feeling well-informed and respected throughout their visits. Reviewers also find the pricing to be fair and reasonable, often receiving good deals. However, some customers reported negative experiences, including issues with unquoted prices and concerns regarding personal items in vehicles. A few people also mentioned concerns about perceived disrespectful behavior from staff, and instances where service was perceived as lacking or inefficient, with some experiencing delays or incorrect work being performed.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the quick and efficient service, with... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the quick and efficient help, with... See more

Location

Reviewers mention positive feedback about location. Many customers consistently praise specific locations for... See more

Price

People report positive experiences with price. Many customers found the pricing reasonable and fair, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

John at Mavis Tire Baldwinsville NY is the shop expert on the front desk for automotive repairs. Many customers ask for him, looking to speak with him concerning their automotive problems. He respon... See more

Company replied

Rated 5 out of 5 stars

5 stars and more!! Dint get their names but it was a young female manager and a tech that assisted me. Excellent customer service with a smile. Gerald’s tire completely messed up my vehicle which c... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at Mavis Tires & Brakes. Mike was professional, honest, and explained everything clearly before working on my car. My brake service was completed quickly, and the pricing was... See more

Company replied

Rated 5 out of 5 stars

Had a great experience here from start to finish. The team was professional, honest, and straight to the point — no runaround or pressure, just real communication about what my car needed. They broke... See more

Company replied


Company details

Information provided by various external sources

Founded in 2008, Mavis developed a peer-to-peer (P2P) proxy sharing application that enables users to access the internet anonymoulsy, protecting the user's privacy and confidentiality from traffic analysis. Mavis protects user's personal information by hiding the source computer's identifying information, and prevent web sites from learning the user's physical location. Mavis is used by individuals and businesses worldwide for a wide variety of reasons. ...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

34K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 59% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I was on my way yesterday to …

I was on my way yesterday to Virginia, to attend my children 's graduation when I had a flat tire in Mooresville . I found Mavis Tires on line and when I arrived there I met an angel the manager Mr Ryan. He was very respectful and understanding and he did his best and got us out of there as fast as he could. Thank you Sir. May God richly bless you, your shop and everyone working with you. Korlu T.Zawolo.

May 13, 2026
Unprompted review
Rated 1 out of 5 stars

Mechanic does not know how to set tire pressure!

Went to Mavis in Centereach NY for a state inspection and tire rotation. While outside I saw the mechanic putting air into my tires, the next day I checked the tire pressures, all four tires were between 50 and 53 psi, this was checked when the tires were cold (the car was last driven several hours before). Used a different gauge and found the same pressure. I COULD OFHAD A HIGH-SPEED BLOWOUT AND BEEN KILLED AND POSSIBLY KILLED SOMEELSE AS WELL! Don't go to a place that doesn't know how to check tire pressure.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

I have been to this location on…

I have been to this location on previous occasions and they have always done a great job. Went in for my breaks today worried about the pricing. Randy at the front desk assisted me in deciding the best course of action considering my financial limit and I was able to get everything done I needed for a reasonable price!

May 14, 2026
Unprompted review
Rated 3 out of 5 stars

Mavis apparently rated as worst tire…

Mavis apparently rated as worst tire service in US, this shop is probably one reason. I made an appointment online to have two tires installed, is still took two hours to get the job done. When I got home I found that the tech put 45psi in the tires. It clearly says that 32 is what is specified.

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

This place will damage your vehicle and hope you forget about it!

If there was an option to give negative stars that would be my choice. I’m only giving a 1 star because you have to in order to write a review. If you don’t have any damage to your vehicle do not take it to this location. We took tires to get them
Mounted and balanced. When the truck was picked up the wheels were scratched up around the entire wheels (both). When this was brought to the managers attention they were going to replace the wheels. We were even told a check had been mailed to us. We never received any reimbursements and when we later went to check on the status of the reimbursement the new store manager said there was no information ever reported. Started the whole process over and the manager continues to say she is waiting on approval. No accountability so save yourself the aggravation and go to one of the other tire centers in Charleston. You will be glad you did!!

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Robert the manager is great

Robert the manager is great! Keep him and Willy and pay them well.

May 12, 2026
Mavis.com logo

Reply from Mavis.com

Thank you so much for taking the time to rate us. We know how busy life can get and it means so much. We look forward to delivering this level of service every visit!

Rated 1 out of 5 stars

Disappointing Customer service and unprofessional

Unfortunately, I had a very disappointing experience at this location on Mother's day May 10 th, when I cam in to purchase four new tires. The staff seemed unprofessional and communication was minimal throughout the visit. At one point, an employee appeared more focused on flirting with a customer and asking for her phone number than assisting customers and working efficiently. I also attempted to use a promotion that was advertised, but no promo code was provided on my check out documentation which resulted in me having to contact customer service separately to resolve the issue. Overall, the experience felt disorganized and unprofessional, and I expected much better customer service. I also noticed the tires were left with uneven air pressure reading after service, which was concerning . I had to find the correct PSI myself as a women and deflate each tire to the recommended PSI.. Sooo annoying.. Poor service

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

I got a flat today right at closing…

I got a flat today right at closing time, Jason was so kind and helpful. He could have easily turned me away but took care of my flat and got me back on the road quickly! I'll be back for sure..... Jason is your man!

May 12, 2026
Unprompted review
Mavis.com logo

Reply from Mavis.com

Thank you so much for this fantastic rating! This exactly where we want to be for you!

Rated 5 out of 5 stars

Mavis Tire in North Augusta, SC is TOP NOTCH!

I was near hysteria when I had my second interaction with Mavis Tire in North Augusta, SC. I walked in with my second flat tire and, even though it was near closing, the staff assured me that they would take care of my flat. AND THEY DID! The staff are absolutely wonderful and I am so thankful for them and this business!

May 7, 2026
Unprompted review
Mavis.com logo

Reply from Mavis.com

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

Always great

As usual Mike and Bobby and the guys did a great job working on my car. They are always professional and do great work. The price was also good.

May 12, 2026
Mavis.com logo

Reply from Mavis.com

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Very friendly

Very friendly, efficient and thorough. Best service in the area.
Bill

May 12, 2026
Unprompted review
Mavis.com logo

Reply from Mavis.com

Thank you so much for this fantastic rating! This exactly where we want to be for you!

Rated 5 out of 5 stars

I got my new tires today

I got my new tires today ! Omg very much needed! Lisa you are amazing! Thank you so much .

May 12, 2026
Unprompted review
Mavis.com logo

Reply from Mavis.com

Thank you so much for the kind words. We truly appreciate you taking the time to rate us and provide feedback. We look forward to seeing you again and providing another incredible experience!

Rated 5 out of 5 stars

Ken and his team are great

Ken and his team are great! They are accommodating, friendly and efficient!

May 12, 2026
Unprompted review
Mavis.com logo

Reply from Mavis.com

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

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