Mavis Tire - Gem Lake Blvd Reviews 11

TrustScore 4 out of 5

4.2

5155 Gem Lake Road, 79106 Amarillo, TX, US


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See what reviewers are saying

Rated 5 out of 5 stars

mario did a wonderful job explaining to me why just a tire alignment wasn't enough because there's something wrong with my control arm, and also my tire rods were shot. I super appreciate him taking t... See more

Rated 5 out of 5 stars

Very friendly. Mario was very professional while assisting me with my vehicle. I would and do recommend Mavis Gem Lake Road location to my family and all of my friends.

Rated 5 out of 5 stars

I would like to give a special thank you to Dylan. I was on the road traveling from Abilene, Tx. to Westminster, Co. and my outlets in my car would not charge my phone. He put in new fuses so I coul... See more

Rated 5 out of 5 stars

We go to Mavis on Gem Lake Rd for all our tire needs. They are always friendly, professional and fast.

Company replied


Company details

  1. Auto Repair Shop
  2. Car Accessories Store

Written by the company

For more than 50 years, Mavis has been selling discount tires that are identical to tires sold elsewhere at higher prices. Mavis has the expertise and experience to provide our customers with their ideal tires and save them money in the process.

The Mavis Tire Difference:

Written by the company

DISCOUNT TIRES AT CERTIFIED LOW PRICES
Mavis Tire team’s tire buyers are negotiating hard with the manufacturers to bring low prices to their customers. The Mavis street team is on the ground, going from competitor to competitor, while the e-team is on-line checking the competition making sure that Mavis is at the bottom price level of the market place. When we think we have the right price, we CERTIFY it, then back it with our 30-day price guarantee.
30-DAY PRICE GUARANTEE
If within 30 days of your purchase you find the same tire (same size, brand, model and construction) for a lower price, we will refund the difference plus 5%.
ONLINE SHOPPING CONFIDENCE
Buy your discount tires online at MavisTire.com 24/7. Get fast delivery, the full manufacturer’s warranty and no-hassle returns.
NO-HASSLE RETURNS
We will gladly accept the return or exchange of original-condition, uninstalled tires purchased from MavisTire.com and Mavis Discount Tire stores (excl. special order items) within 30 days of purchase.
FREE SERVICES FOR MAVIS CUSTOMERS
Mavis will be happy to perform any of these free checks on your vehicle: Brake Check, Suspension (shock or strut) Check, Front End Check, Battery Check, Exhaust Check.
OVER 338 RETAIL LOCATIONS
Our Stores offer quality automotive products and services from names you know. We offer quality shocks, struts, brakes, alignments and oil changes. Mavis also performs PA and New York State Inspections at select locations. Schedule your installation appointment online at one of our 338+ locations. You may also request any of our other automotive products and services, including quality shocks, struts, brakes, alignments and oil changes.

We Will Beat Any Price!

Think You've Seen A Lower Price?

Think You've Seen A Lower Price?
If within 30 days of your purchase you find the same tire (same size, brand, model and construction) for a lower price, we will refund the difference plus 5%. Just provide us with a verifiable price quote or current ad. Call us at 800-757-4291.

Contact info

  • 5155 Gem Lake Road, 79106, Amarillo, TX, United States

  • 8064763130

4.2

Great

TrustScore 4 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fast

Fast, friendly, and honest. Just the way I like it!

December 4, 2025
Mavis Tire - Gem Lake Blvd logo

Reply from Mavis Tire - Gem Lake Blvd

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

We go to Mavis on Gem Lake Rd for all…

We go to Mavis on Gem Lake Rd for all our tire needs. They are always friendly, professional and fast.

October 18, 2025
Mavis Tire - Gem Lake Blvd logo

Reply from Mavis Tire - Gem Lake Blvd

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 1 out of 5 stars

Horrible Customer Service

I needed a new tire yesterday. I went to the Mavis Tires on Gem Lake Road in Amarillo. An angry woman came out and asked what I needed. I told her there was a screw in my tire. She looked at it and said "I'm not crawling on my hands and knees to look at that." Of course I didn't expect her to. She was extremely rude. She never once looked me in the face or said anything remotely courteous. Just marching around acting like she's super important. When she finally did speak to me all she said was: "Keys." And held her hand out. This woman is a cancer at your business. Thirty minutes later, they offered to sell me two new tires for $730. No thanks. There's too many places in town to get your tire changed. I've been going to this place for 15 years. I've brought probably five vehicles there. I'm sure I've spent tens of thousands of dollars in that place. And that one grumpy entitled woman has made me go to the trouble of finding somewhere else to go. Maybe you can retrain her. Or, I don't know, maybe that's the vibe you're going for. Find somewhere else to go in Amarillo. Don't let people treat you like that.

Oh, there's more. As I was leaving, it occurred to me I might have bought the warranty for the tire since I bought all my tires there. So I asked the guy, not wanting to speak to her anymore, if he could see if I had the warranty. She stormed over from across the room banged on the computer and said: "No. You didn't buy the warranty." If you want to be treated like that, go to Mavis Tire.

December 18, 2024
Unprompted review
Mavis Tire - Gem Lake Blvd logo

Reply from Mavis Tire - Gem Lake Blvd

Dear Mr. Navarro, we want to sincerely apologize for your recent experience at one of our mavis locations and would like to connect with you. Please call our consumer solutions department at phone number 914-984-2500 opt 2. We certainly appreciate the opportunity to make this right with you.

Rated 5 out of 5 stars

I would like to give a special thank…to Dylan

I would like to give a special thank you to Dylan. I was on the road traveling from Abilene, Tx. to Westminster, Co. and my outlets in my car would not charge my phone. He put in new fuses so I could charge my phone. I was by myself and heading out on roads that didn’t have anyone around to help me if I should brake down. With what is going on in the USA right now I wasn’t feeling very safe. It was so nice to have someone to help me. The business that sold me fuses was interested in helping me and sent me over to you. All the staff was very helpful and was sure Dylan could fix it for me. You have nice employees. Thanks again, Faye

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

mario did a wonderful job explaining to…

mario did a wonderful job explaining to me why just a tire alignment wasn't enough because there's something wrong with my control arm, and also my tire rods were shot. I super appreciate him taking the extra time and explaining that to me and also offering me parts and labor to fix the problem as quickly as possible for a great price because I'm going out of town, he could not have been nicer and more helpful.ty

June 22, 2024
Unprompted review
Rated 5 out of 5 stars

Very friendly

Very friendly. Mario was very professional while assisting me with my vehicle. I would and do recommend Mavis Gem Lake Road location to my family and all of my friends.

June 7, 2024
Unprompted review

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