Beware of Chad - ZERO STARS
If there was an option to rate this location a zero, I would. On Monday, January 19th, I had my car towed up to this location by AAA at around 1am. I called immediately at 8am to explain that my car was towed there due to two blown tires on the driver's side and a bent rim on the front, driver side rim. After awaiting until about 10am and not receiving a call back, I uber'd up to this location. I was advised that although my tires were under warranty, they would have to be ordered and that I would need an entirely new rim for the front, driver's side rim, as it could not be repaired. I opted to order my own rim but would leave my car there to await the arrival of the two new tires. I was advised before leaving that the tires and car should be ready by Wednesday, Jan. 21st. I arrived on Wednesday morning at 8am to pick up my work badge from my vehicle, and noticed that it was no longer in the garage, but pulled into a parking lot (mind you, there was a spare on the front tire, but the back tire was still flat -rim to the ground). I received a call Wednesday evening that my car would also need a rim on the back tire as well and that apparently this was not noticed during the initial inspection of the vehicle on Monday. I immediately asked how was my car moved from the garage to the NTB parking lot, as I noticed earlier that morning when I went to pick up my work badge. I was advised that it was driven ON THE FLAT TIRE AND RIM to be moved into the parking lot. So the obvious question would be - is that why now I suddenly needed a new rim on the back tire. Because after the initial inspection on that Monday, I was told that the back tire rim was fine - just the front needed to be replaced. Thursday morning, I received a call from the very unprofessional Chad who repeated that I needed a rim in the back. When I asked is it possible the back rim was damaged when it was driven on by your technicians to move my vehicle from the garage to the parking lot. His response was "well you drove it here on the rim". WHICH IS INCORRECT. My vehicle was TOWED BY AAA at 1am on 1/19/2026. I did not drive it there. Then he went on to say get very smart and unprofessional with me stating that "they are not responsible for my car. And either way I need a new rim so either order it or not". Interesting. Myself and my boyfriend arrived to NTB shortly there after, and interestingly enough, Chad had a totally different tone now that I was with a man, as opposed to how he sounded on the phone when it was just I (or so he thought. My boyfriend was in the background listening to the entire conversation). Chad then explains that he could charge me $399.99 to "fix" the damage rim. When my boyfriend asked to see the now "damaged" rim on the back tire, Chad goes to the garage then comes back and miraculously there was an error. The technician "accidently" put the damaged rim from the front, drivers side tire on the rear tire. So the rear rim was in fact fine. Mind you, the "damaged" rim that they accidently put on the rear tire, is the same rim from the front tire that I was initially told could not be fixed, when I came to NTB that Monday, alone, which is why I ordered a new one. Besides the incredibly NASTY and unprofessional way in which Chad does business, the fact that it took me coming up to the shop with a man to get accurate information and "semi" professional service is egregious. The communication is piss poor. I has to call numerous times to check on my vehicle and Chad even made a comment, when I brought my replacement rim, that was used but in great condition, that he doesn't work on used rims because they often arrive bent. Mine was not. But making the comment before you even saw the rim let's me know that he was going to try his best to get me to purchase a new rim from NTB that would have been $655. I would not recommend this NTB location ANYONE. Terrible service, and negligent. How do you put the wrong, damaged, rim on a new tire when you have the undamaged one there as well?????????????????