Mavis Tire - Touchton Rd Reviews 10

I had an issue with damage to my tire. The problem was quickly diagnosed, and the staff was friendly and fully explained the problem. Short turnaround on repair and reasonable cost. I would highly recommend Mavis.

I brought my vehicle in at 0800 and the work was completed at the time they promised.

Service was the best, completed required repairs quickly.

Always very friendly and welcoming, great service.

Carrie has always been very professional, outstanding customer service!

Alex and his team consistantly go above and beyond toe ensure that our services are done quickly!

Amazing Service was quick and they were helpful with my flat tire. Would return again

Alex has always taken care of us. I own two companies and all of our vehicles come to him. Never a doubt when we leave all is done right. Honest and effective at what they do here.

Mavis Tires & Brakes at Discount Prices on Touchton Road in Jacksonville, Florida had a "Mixup" yesterday (12-28-2021) that just turned my $2,500 quote into $185 (to solve the same problem). Of course, even given my lack of mechanical knowledge, I knew right away what was going on when they initially hit me with a $2,500 quote.
Recently, I had a "Check Engine" light go on (not long after a thorough tune-up by the well respected and highly recommended auto shop "Willards" in Jax Beach....love those guys and have been using them for over a decade, and I only wish this problem had popped up weeks ago).
A Mechanic Friend of mine (with a mobile repair business) scanned my Honda Civic and discovered the problem was related to a P0128 code, which involved the thermostat and the temperature censor. He suggested I take it to a shop and have them replace both and he estimated a charge of $150.
So I took it to Mavis, an auto shop who has been good to me in the past. I immediately notice there are new people working who I've never seen before. I think nothing of it, drop my car off and explain to them the details passed on to me. A few hours later, the gentleman who was working with me called me around lunchtime. He tells me the original quote was $2,500, but he was able to get it down to $2,100 for me LOL! How generous.
That conversation didn't last long. I immediately consulted with my friend who advised me that this sounded like Robbery and to pickup my car. I agreed and I was already onboard with this advice.
So I call the guy back and tell him I'll be picking up my car and that I would like a full itemized breakdown of their assessment. He started to sound uneasy. He then told me that was fine but there was a $129 diagnostic fee. If this were a legitimate circumstance I would have no problem paying any reasonable amount. But this felt like a scam. He then said he could work down the diagnostic fee. (I paid ZERO).
I return to the shop and I see a man sitting in front of the TV. I asked him if he worked there, and he said no. So I told him to be cautious with these guys as I felt like they were conning me. The man told me he was starting to sense similar feelings from his own situation.
A few of the employees returned and I confronted them as to why they were charging me nearly 1,400% more than was required to fix my issue. With other customers in the room listening, the man argued with me, seemingly offended that I would doubt their diagnostic report, and then he called someone, allegedly at an auto shop, to confirm over the phone the cost of the repairs. I giggled and said this phone call was meaningless to me, and that I was only concerned with his printed assessment. I told him he tried to bluff the wrong guy and that I would be getting a 2nd opinion and would post the results in publicly visible review forums. I then demanded my car be prepped for my departure and that I didn't have all day as they had wasted enough my time!
I went home. Not even 10 minutes later I get a call from the guy apologizing that there was a "mixup" with another quote (what a coincidence!) and that my actual quote was only $185. I literally laughed and hung up. He then called me back again 5 minutes later to attempt to explain the situation again. I suggested he email me the fine details of the mixup (that would be auditable) and he declined stating that he was telling me over the phone. I again laughed and said I was no longer interested in this conversation and sent him to the dial tone.
Do any of you actually believe these guys had a "mixup" that massive? And, in addition, do you believe that if I had paid the $2,100 that they wouldn't have taken it all way to the bank?
In my opinion, based on conversations with others (and literally this guy's own admission), I no longer trust Mason Tires and Brakes on Touchton Road to be a legitimate and respectable auto shop. Take your vehicle there at your own risk.