Maxai Reviews 26

Be aware that even if you cancel your subscription before the expiry date, you may still be charged for the next billing cycle. Despite cancelling in advance, they do not issue refunds, which is extremely frustrating.

To make matters worse, when you contact email support to confirm the cancellation, they refuse to assist. Instead, they claim they cannot cancel it on your behalf and simply tell you to go and cancel it yourself the same way you originally did.

Misleading marketing and unfair refund policy

I had a very disappointing experience with this service.
The way the product is presented is confusing and misleading, especially in how it relates to well-known AI tools. It creates a strong impression that you are subscribing to something official, which is not clearly the case.
This lack of transparency is a serious issue.
After realizing the confusion shortly after payment, I contacted support — but they refused any refund and immediately pointed to a strict “no refund” policy, without considering the context.
A fair company should evaluate situations where the user was clearly misled.
Instead, this feels like a system designed to lock users into payments without flexibility or accountability.
I would strongly recommend others to be extremely careful before purchasing.

Avoid. Predatory billing and awful customer service. Charged two years in a row for an unused annual subscription with no renewal warning. Cancelling forces you to lose access immediately, which traps users into renewing again. Support was slow, evasive, and blamed Stripe instead of taking responsibility. The tool is slow, poorly designed, and this experience leaves a very bad taste in your mouth.

Scam alert, bought last year in Black Friday , cheap to try used it handful times as it crashes and token runout for query’s on back end they’d never admit it but scan a pdf or document it will get half way through and give you wrong query’s every time , so I ditched it , for another come back to a year later they auto enrolled me after I unsubscribed , emailed no response, had to call my bank cancel card and now in process of legal complaint to ECC euro regulators , you’ve been warned ,

I paid $144.00 on December 16, 2025, for a MaxAI Pro subscription valid from December 16, 2025, to December 16, 2026 . The payment was made with Visa. Despite this payment, my Pro access is no longer active. No answer to my several mails. Very poor support to clients.

No App for Android limits usability anywhere but behind your PC, even there the usability is fairly low and AI models are not up to date or unfiltered. No options available to create your own agents or train the AI in any meaningful way is also pretty weak.

Their 'No Refunds' Policy means that if you don't unsubscribe (and they won't let you know your subscription is coming due) you'll be up for a full year of fees in one hit. The 'unsubscribe' option is somewhat hidden in grey text at the base of the 'Your Plan' page, don't miss it.

For me its worth giving a miss, but if you need to use a bunch of different AI models to compare results, and only want to use on PC it might be for you.

They are a major scam I cancelled and still they billed me more than 150€, and they don’t answer the phone ever and after more then a week of sending daily emails I got one email responded to pretty much telling me to F… off and that they were going to charge me anyway. I literally had to cancel the credit card so as to avoid mor charges from them major SCAMMERS

Looks like MaxAI changed their address as it shows MaxAI dot co.
It says to enter an email to generate "FREE" images. It didn't even do ONE image before demanding payment.
Totally a Scam.

Avoid this at all costs. There are better options out there for the same price and better customer service. Took me 3 days to get someone to reply to me over a billing issue.

I came across Maxai looking for an AI URL analysis tool. They have such a tool where you enter the URL in a box and get a summary etc. with some options. At least that's what it claims. Every time I use it, it blanks the text box and complains there's no URL. Eventually this uses up the credits for the day and it's game over. I will improve this rating if I ever discover a way to get it to work.

Very good!!!!Love it!! And I love the guys supporting me kindly and quickly!!!

I subscribed to MaxAI’s Elite plan in 2024. I requested a refund and cancellation immediately after being charged, and I have email proof where they offered a refund/extension but they still NEVER RESPONDED after I confirmed. I sent a follow up weeks later and still no response.
Despite this, a year later in 2025, they charged me again for $144 without my consent. At no point did they send a reminder about the upcoming renewal. Their so-called “cancel subscription” option is hidden and dysfunctional, making it almost impossible to unsubscribe.
When confronted, they still refused to return my money, hiding behind a “no-refund policy”. They effectively took payment for a service I did not want, did not use, and had already canceled.
This is the definition of unethical and misleading business practice. It borders on a scam:
Unclear cancellation even if i explicitly asked for it multiple times
No renewal notice before charging
Promised refund/extension never honored
Consumers deserve transparency and respect, not deceptive billing traps.
⚠️ Stay away from MaxAI. There are better AI tools that won’t try to lock you into a subscription nightmare.

Big ripoff. I Googled for Dall-E and these guys came up and presented themselves as the front end for that tool. After subscribing, I realized they did not own Dall-E and were just a wrapper. I tried to cancel my subscription, but the link didn't work. and no one returned several calls and eMails.

Maxai.me and Maxai.co are a Scam, save yourself from Identity Theft (same company). While you can always file a chargeback with your bank to get your money back, the ID and data theft that these guys are doing is serious (it's also all over Reddit).

1. Their service fundamentally does not work; this service and company are a total scam operated out of an offshore location. They have now updated their domain to maxi.co, which is the same company. So beware.

2. They charged me for another year of subscription (despite my cancellation) two weeks before the new subscription went into effect.

3. When I contacted them asking for a refund (even before the renewal kicked in), they kept arguing for over a week as to why they could not refund and offered some weird credits, which made no sense in the first place, given that I had already given them notice of cancellation in advance.

4. I had to report the transaction to American Express/my bank as fraudulent and unauthorized and file a chargeback to get my money back. Amex credited the money back to me, given that I had all the evidence that the charge was unauthorized.

5. After doing some additional due diligence, I realized these guys are a total fraud and are doing highway robbery/scamming people in the US in the guise of aggregated AI Services, which is not true. They are just using free api's in the background and phishing data from your computer using their Chrome and other plugins. I have also reported them to Google for data abuse.

Stay away from these scamsters. You may lose your data to some random company offshore and end up with a potential ID theft.

I bought the Elite version and it simply doesn't work. It can't even accept pdf uploads after two short pdfs.

The service is horrible. They didn’t send me notice of renewal, I cancelled as soon as I got it and replied to them immediately and they sent me a long winded email about how expensive their service is and have been arguing with me via email for 3 days. They only reply at night and do not have a phone number so we can presume they are in a different time zone outside the states. STAY AWAY FROM THEM.

Bad customer service. I stopped using the service, and forgot about it. My subscription renewed automatically on an annual basis. I noticed this the same day, and cancelled it right away, though the customer service was not willing to give me any refund, not even for part of the year

I’ve used MaxAI for a couple of years, paid without issue, but now I’m in a financial crisis, and they are forcing me to pay for an entire year I won’t even use. The website is unavailable to cancel the subscription, and their support is completely useless. They just copy-paste some excuse about Stripe and a "no-refund policy.". The service is horrible!

don't use is. way overpriced.
Purchased it without overthinking it and requested a refund 5 min after which they don't do, not even a second after... often doesn't work.

Honestly is maybe 3 stars but I think they're A******s for not giving the slights rethinking time. hope someone doesn't take the subscription so they regret not giving me a refund.

If MaxAI reads this I'm fully willing to remove this if you give it to me

As it happened with others it happened with me too. They don't give any notice for renewal of the annual subscription and charged for their service that I don't use it anymore. They don't answer phones or emails so be very cautious before subscribe. It was a $300 painful experience. At the end I had to cancel my card. If you in this situation make sure that you phone your bank and ask to remove tokens from your card as if it isn't removed they will charge you even if you change your card.