Everything was respected by Maxima, the only thing is that we are waiting a long time for the delivery... Customs clearance process, courier service... We have been waiting for about a month.
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I just got feed back from them and it says the rubber gets warm but no. It isn't. The rubbers are fine. The refrigerator not getting cold already after a year and the entrance (where the door... See more
Company replied
we bought a meat grinder for 500euro and it stopped working in 2 weeks. **UPDATE** Well, i wouldn't have believed you if you told me that Maxima takes these reviews so seriously, but they do! I wa... See more
Company replied
The technical team is answering very fast and helped me, thank you. The Dachser transportation cost is very very expensive. We have a carrier at a very good price but the goods are not palletized (e... See more
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Company details
Written by the company
With more than 50 years of experience, Maxima is a trusted name in the professional kitchen & hospitality sector. We provide durable, safe, and innovative kitchen equipment that can easily handle intensive daily use. Our products meet the strictest European quality and safety standards and are fairly priced. This way, we combine quality with affordability. What makes Maxima different is our dedication to customer satisfaction; we make people smile! Our in-house sales and support team is ready in 14 languages to provide fast and expert advice and service. We also have our own technical department and warehouse, so customers can always rely on quick solutions and reliable spare parts. Our core values, teamwork, professionalism, commitment, resourcefulness, and energy, form the foundation of everything we do. They guarantee not only high-quality products, but also a smooth purchasing experience and long-term partnerships. Today, customers in more than 80 countries trust Maxima. With a wide product range, excellent service, and continuous innovation, we make sure our partners and their customers can always count on us.
Contact info
Nijverheidsweg 23A, 3641RP, Mijdrecht, Netherlands
- 0297 253 969
- info@maxima.com
- maxima.com
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great to work with Maxima
The website is very easy to work with. People from the support are very kind and cooperative. I always receive adequate answer on all my questions.
December 12, 2025
Reply from Maxima
Hello Atanas Dabchev,
The Maxima team sincerely thanks you for your excellent review and for your trust.
We are delighted to learn that you appreciated the efficiency and speed of our services. Your satisfaction is our greatest reward and motivates us to continue offering the best possible service to our clients.
We look forward to working with you again on your future projects.
Sincerely,
The Maxima Team
maxima.com
Reply from Maxima
Dear Yadwinder Aulakh,
Thank you very much for your review.
We are very sorry to hear that this has been your experience. We will contact you as soon as possible in a personal message to discuss this further.
Our apologies for the inconvenience.
Kind regards,
Team Maxima
Reply from Maxima
Dear Matevž Skok
Thank you for your great review! We’re delighted to hear that you are satisfied with your Dough Mixer – 30L – 18kg Dough – 2 Speeds – Removable Bowl and feel that it offers excellent value. We really appreciate your recommendation and are glad the machine meets your expectations.
Kind regards,
Team Maxima
Reply from Maxima
Dear Francisco,
Thank you so much for your 4-star review and your kind words! We truly appreciate your feedback and are glad to hear you had a positive experience with us.
Providing excellent service to our customers is our top priority, and it is great to know our efforts are appreciated. If there is anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
The Maxima Team
Very fast,efficient and prompt…
Very fast,efficient and prompt delivery.Always kept informed.The blender itself met all my expectations.
October 29, 2025
Reply from Maxima
Dear Assia Felemenkdjian,
Thank you very much for your lovely review! We’re thrilled to hear that you’re satisfied with the speed and efficiency of the delivery, as well as the performance of the blender. Your satisfaction is our top priority, and we truly appreciate your feedback.
If you need any further assistance, please feel free to contact us.
Best regards,
Team Maxima
I have never donSPAMe any business with…
I have never done any business with them, yet they keep sending SPAM.
November 11, 2025
Unprompted review
Reply from Maxima
Geachte heer/mevrouw,
Onze oprechte excuses voor het ongemak. We hebben uw melding ontvangen en onze systemen gecontroleerd. Het lijkt erop dat er een fout is opgetreden, en wij betreuren dat u nog steeds ongewenste e-mails ontvangt ondanks uw verzoek tot verwijdering.
Nogmaals onze excuses voor dit ongemak. We zullen onmiddellijk actie ondernemen om dit probleem zo snel mogelijk op te lossen.
Met vriendelijke groet,
Maxima
i like the service they offer
September 9, 2025
Reply from Maxima
Dear Harminder,
Thank you very much for your wonderful 5-star review! We truly appreciate you taking the time to share your positive experience. Our team is motivated by your feedback to continue providing the best service possible.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Maxima Team
The website is ok
The website is ok, but you sent me the grill with the half-smooth cooking plate and the smoked one with the striations. I ordered it as in the presentation picture with the smooth plate.
August 14, 2025
Reply from Maxima
Dear Daniel,
Thank you very much for your positive review. We noticed that you placed two separate orders with different grills: one with a smooth plate and another with a half-smooth, half-ribbed plate. If you have any questions regarding your orders, please feel free to reach out to us directly by email. We will be happy to assist you further.
Kind regards,
The Maxima Team
michael
order received in time. bit of confusion over payment, probably due to bank holiday weekend
August 5, 2025
Reply from Maxima
Dear Michael,
Thank you very much for your positive review. We appreciate your feedback and are glad to hear that your order was received on time.
Regarding the payment, it's understandable that there might have been some confusion due to the bank holiday weekend. If you have any further questions or need assistance, please feel free to contact us.
Best regards,
Team Maxima
The feedback is misleading!
I just got feed back from them and it says the rubber gets warm but no. It isn't. The rubbers are fine.
The refrigerator not getting cold already after a year and the entrance (where the door close) is continuously warm (even hot).
To bring this isn't possible. Firstly it's big, I don't have the transportation and it's far.
Still in short, when purchasing this big machine and this quality but don't offer the service repair at spot. (Even with charge) It's definitely not a recommendation.
I did blame myself made wrong choice anyway.
August 13, 2025
Unprompted review
Reply from Maxima
Geachte mevrouw Faye H.,
Namens het Team Maxima willen wij u graag bedanken voor uw communicatie en het delen van uw ervaringen. We begrijpen dat de situatie frustrerend voor u is en betreuren het ongemak dat u ondervindt.
We willen u eraan herinneren dat wij u de mogelijkheid hebben geboden om het apparaat naar ons reparatiecentrum te brengen voor een grondige inspectie. Dit is de meest effectieve manier om eventuele problemen te diagnosticeren en op te lossen, gezien de omvang van het apparaat.
Wij staan klaar om u verder te ondersteunen en samen een passende oplossing te vinden. Neem gerust contact met ons op om een afspraak te maken of voor meer informatie.
Met vriendelijke groet,
Team Maxima
I haven't received my item
I haven't received my item. Support does not respond to emails. What kind of service is this?
August 2, 2025
Unprompted review
Reply from Maxima
Dear Valentin Mazepin,
Thank you for your feedback, and our sincere apologies for the delay in our response.
We understand your frustration and would like to inform you that we have now replied to your inquiry via email. In our message, we’ve included the exact delivery details and tracking link for your order.
Your order is currently out for delivery today and should arrive shortly. As mentioned on our website at the time of purchase, the delivery was scheduled by today at the latest.
If you need any further assistance, please don’t hesitate to contact us. We’re sorry for the delayed communication and are actively working on improving our response times.
Kind regards, Maxima Kitchen Equipment Customer Service
Although the company itself offers…
Although the company itself offers quality products/services, our experience with their logistics partner dASCHER has been extremely disappointing. Not only have they failed to deliver our products, but they also falsely claim that the items have already been received. Communication has been exceptionally poor, making it nearly impossible to resolve the issue. We strongly urge the company to reconsider this collaboration, as it severely damages the customer experience and undermines trust.
May 30, 2025
Reply from Maxima
Dear Stergios Kouvatos,
Thank you for your feedback.
We’re sorry to hear about the delivery issue you experienced. Although the delay was caused by a logistics error outside of our control, we did our best to step in and resolve the matter as quickly as possible.
Everything has now been arranged on our side, and we’re continuing to assist you so that the order can be delivered properly.
Should you have any further questions or need support, feel free to reach out. We remain at your disposal.
We genuinely hope that the way we handled the situation has helped restore your confidence in our service.
Kind regards,
Team Maxima
Excellent customer service
Excellent service, Even when I made a mistake on ordering it has been rectified straight away with no delay.
Thank you once again
June 2, 2025
Unprompted review
Reply from Maxima
Dear Nacer,
Thank you very much for your kind words! We’re delighted to hear that you’re satisfied with our service and that we could resolve the issue promptly. Your appreciation motivates us to continue providing the best support possible.
Looking forward to assisting you again in the future!
Best regards,
Team Maxima
I ordered on 29 05 2025 the…
I ordered on 29 05 2025 the order#ORMOO344141 FOR €389.83
I HAD THE DISCOUNT CODE I ENTERED BUT THE DISCOUNT WAS NOT GIVEN.
What is the reason?
I received the order but not completely.
I did not receive the order
Tray Trolley - Gastronorm - Fits 16 x 1/1 GN Trays - excl GN Trays
Add your review
09300547
€189.99
The email shows that the order has been delivered.
Where is my order?
June 2, 2025
Reply from Maxima
Dear Customer,
Thank you for reaching out. We sincerely apologize for the inconvenience caused. We have attempted to contact you multiple times at the phone number provided on your order but have not been able to reach you.
We will try to contact you again, but if possible, we kindly ask you to get in touch with us directly via our dedicated phone number or through the contact form on our website. We are committed to resolving this situation promptly and to your satisfaction.
Thank you for your understanding.
Best regards,
Team Maxima
Good company
Good company. Delivery was much faster from Netherlands to Lithuania than ordering through local distriburors in Lithuania. Sometimes sitting at the office is more efficient than driving through shops :))) Thanks for the replacement parts!
April 17, 2025
Reply from Maxima
Good afternoon Mr Larry,
Thank you for your kind review!
We’re happy to hear that your experience with Maxima Kitchen Equipment was smooth and that the delivery from the Netherlands to Lithuania exceeded your expectations—sometimes online really is the faster option! We're also glad we could assist you with the replacement parts for your 9-liter cutter.
Thanks again for choosing Maxima!
Kind regards,
Team Maxima
I recently had an exceptional experience…
I recently had an exceptional experience with Maxima, and I can't recommend them enough! They truly went above and beyond to ensure I received a critical part, shipping it swiftly and seamlessly from Europe. Their commitment to customer satisfaction is unparalleled—their communication was clear, their service was efficient, and their dedication to helping me was truly impressive.
From start to finish, the entire process was smooth, professional, and stress-free. It's rare to find a company that prioritizes its customers with such care and attention, but Maxima sets the gold standard. If you're looking for reliability, integrity, and outstanding service, look no further. Maxima has earned my highest praise!
April 30, 2025
Reply from Maxima
Goodafternoon Mr Wilson,
Thank you so much for your enthusiastic and thoughtful review!
We’re truly delighted to hear that you had such a positive experience with our service and that we could support you effectively with the spare parts for your planetary mixer. At Maxima, we always strive to provide fast, reliable service and clear communication, so your feedback means a lot to us.
If there’s anything else we can assist you with in the future, don’t hesitate to reach out. We’re here to help!
Warm regards,
The Maxima Team
Technical & Transport
The technical team is answering very fast and helped me, thank you.
The Dachser transportation cost is very very expensive. We have a carrier at a very good price but the goods are not palletized (example mixer with code 09362101) and for this reason we cannot arrange transportation. I'd like if in we can solve the situation. Thank you.
April 29, 2025
Reply from Maxima
Good afternoon Mrs Barna,
Thank you very much for your positive feedback. We're pleased to hear that our technical team was able to assist you quickly and effectively.
As a valued dealer, your satisfaction is very important to us, and we're glad we could support you in a timely manner. Don't hesitate to reach out if there's anything else we can help you with.
Team Maxima
Reply from Maxima
Good afternoon Mr/Mrs Mari,
Thank you for your feedback. We're glad to hear you're satisfied with the quality of our products. We understand your concern regarding the preparation time and the missing items — as a valued dealer, you can expect consistent service. Due to current high demand, processing times may be slightly longer than usual, but please rest assured we are doing our utmost to handle all orders as quickly and accurately as possible.
We appreciate your continued partnership and are working hard to improve our logistics.
Best regards,
The Maxima Kitchen Equipment Team
Poor Quality product
Their product has poor quality, and they will not send technician if it is out of warranty
April 28, 2025
Unprompted review
Reply from Maxima
Good afternoon Mr Ryan,
Thank you for your review.
We regret to hear that you are not satisfied with the quality of the product. We understand how frustrating it can be when equipment does not meet expectations. However, we would like to mention that the part in question was indeed sent to you free of charge under warranty. While our service does not include on-site technician visits, we always strive to assist our customers as best we can with replacement parts and support.
If you have any further concerns, please feel free to reach out to us.
Kind regards,
Team Maxima Kitchen Equipment
Reply from Maxima
Good morning Mr Lamprinakis,
Thank you very much for your kind words!
We highly appreciate your continued trust in Maxima as one of our valued dealers. It's great to hear that you’re satisfied with our service, communication, and delivery. We look forward to continuing our successful cooperation and supporting you with quality products and reliable service.
Best regards,
Team Maxima
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