Maximus made the process of onboarding and initial lab work very streamlined. Provider is great. A few delays with shipping but most medication is shipped promptly after provider approves refill
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Review summary
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What people talk about most
Reviews shaping this summary
UPS lost my medication delivery. I filed a claim as UPS directed, but then could get help from UPS for days — other than a “delivery proof picture” that was NOT MY HOUSE!!!!! Maximus took over and... See more
Company replied
I will say customer service definitely responds quite quickly and that’s a relief. Too many times you join up for things and then you’re forgotten, and at Maximus it’s been a great experience so far.... See more
Company replied
Medication os potent and works great TRT. Customer service is responsive and helpful. Dr response time is quick and answer any questions and concerns .lab kits are easy painless and return time is goo... See more
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Company details
Written by the company
Maximus is a mission-driven peak performance medicine company providing men and women with clinically proven therapies to optimize hormonal health, energy, and vitality. Through telehealth consultations, personalized treatment plans, and fast discreet delivery, we make it simple to access the care you need from home. Our programs are grounded in science and supported by a community of people committed to looking, feeling, and performing their best — at every stage of life. Whether you're addressing testosterone, metabolic health, or overall wellness, Maximus is your partner in long-term health optimization.
Our promise to you
Written by the company
- Optimized health, on your terms.
- Maximus connects you with clinically proven therapies for hormonal health and vitality — no waiting rooms, just science-backed results from home.
- Convenient. Discreet. Effective.
- From consultation to delivery, we make it simple to take control of your health — wherever you are in your journey.
Contact info
Santa Monica, United States
- (213) 770-0629
- maximustribe.com
Feel like yourself again.
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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At home testing
At home testing, easy to use and send back out. Great assistance over the phone. Fast/ discreet shipping. Top notch all around!!!
May 3, 2026
Unprompted review
Reply from Maximus
We're glad the at-home testing, support, and shipping experience have all come together the way they should. We look forward to continuing to support you.
No problems
No problems. Everything has been a great experience. Quick service. Looking forward to further business with Maximus.
May 2, 2026
Unprompted review
Reply from Maximus
We're glad everything has run smoothly, and we look forward to continuing to earn your trust down the road.
Excellent experience fast shipping.
April 29, 2026
Unprompted review
Reply from Maximus
We're glad the experience and delivery have both been on point. We look forward to continuing to support you.
I lost the weight without ever getting…
I lost the weight without ever getting sick. Very easy. They are on time with the next dose easy to reorder.
April 30, 2026
Unprompted review
Reply from Maximus
Reaching your goals without the side effects and with a seamless reorder process is the experience we aim to deliver — thank you for sharing that it has come together that way, Kathy.
Response was helpful and immediate.
April 29, 2026
Unprompted review
Reply from Maximus
Prompt and useful support is what we aim for every time. We look forward to continuing to be there when you need us, David.
Good quality and they arrive on time.
Good quality and they arrive on time.
April 29, 2026
Unprompted review
Reply from Maximus
We're glad the product quality and delivery have been consistent. We look forward to continuing to support you.
Poor customer service, would not recommend.
After paying, I was given a single appointment time with the prescribing physician: 10:20 PM Eastern Time on a Friday night. For obvious reasons, this was not an appointment time that I wanted to keep, but there was no other availability on the physician's calendar.
I reached out to customer support multiple times, and five days later they have not offered any resolution or even acknowledged the issue at hand. I regret signing up with Maximus.
April 23, 2026
Unprompted review
Reply from Maximus
We've requested account information through Trustpilot. Please respond with those details so a manager can reach out to review your situation and work to resolve all of your concerns.
Responses were quick
Responses were quick, excellent follow-through, great customer service!
April 27, 2026
Unprompted review
Reply from Maximus
We're glad the responsiveness and follow-through have made the experience feel dependable. We look forward to continuing to deliver that standard of care.
Maximus Customer Support
Love the prompt responses from the team. However, the doctor did not really fully answer all my questions in regards to what protocol is the right fit for me. I think there needs to be better communication from the doctors.
April 15, 2026
Unprompted review
Reply from Maximus
We're glad the team's responsiveness has stood out, and we hear you on the clinical communication side, Tracy. We encourage you to follow up directly with your doctor through the Maximus portal so those questions can be addressed more thoroughly.
So far so good
So far so good everything except my TRT treatment came within a week of purchase I'd recommend it to others most definitely.
April 27, 2026
Unprompted review
Reply from Maximus
We're glad the overall experience has been positive so far, and we appreciate the recommendation, John. If you have any questions about your TRT shipment, our support team is happy to help track that down for you.
Reply from Maximus
Thank you for the kind words — we're glad the professionalism and responsiveness have come through.
Very easy process and customer service…
Very easy process and customer service is very helpful.
April 26, 2026
Unprompted review
Reply from Maximus
A smooth process backed by solid support is what we aim for. We look forward to continuing to be there when you need us.
Extremely easier to navigate the system…
Extremely easier to navigate the system and the product is effective.
April 26, 2026
Unprompted review
Reply from Maximus
We're glad the platform and the product have both been delivering. We look forward to continuing to support you.
I am writing this to warn any new or…
I am writing this to warn any new or existing TRT customers about the "Maximus Labs" rollout and their absolute lack of accountability.
As a new TRT patient, I was required to do follow-up labs. Before spending $200 on their internal Maximus Lab panel, I explicitly asked support—and verified via screenshots—if this panel included all necessary markers for a TRT follow-up. They confirmed it did.
It did not.
The results came back missing Free Testosterone, making the entire panel useless for a TRT follow-up. Without that marker, I have no idea how my body is responding to treatment or if my levels are dialed in.
The "support" experience that followed has been a disaster:
First, I was told the results were "incomplete" and the marker would show up later.
Once the results were finalized, they admitted it wasn't there.
After 20+ conversations and 4 support tickets, they began closing my tickets without resolution.
I have requested a refund so I can pay for a proper panel elsewhere, but they are giving me the run-around and refusing to take responsibility for their own misinformation. If you value your health and your money, go to a lab that actually understands the bloodwork they are selling.
Total lack of medical professionalism and customer service.
April 24, 2026
Unprompted review
Reply from Maximus
We've requested account information through Trustpilot. Please respond with those details so a manager can reach out to review your situation and work to resolve all of your concerns.
This company is the real deal
This company is the real deal! I’ve had incredible improvement to my health from the weight loss and testosterone protocols. I can’t recommend them enough!
April 24, 2026
Unprompted review
Reply from Maximus
Hearing that the protocols have made a real difference to your health is exactly what we work toward. We appreciate the recommendation and look forward to continuing to support your progress.
My question was answered swiftly and…
My question was answered swiftly and issue resolved quickly also.
April 22, 2026
Unprompted review
Reply from Maximus
We're glad we could get to the bottom of things without much delay. We look forward to continuing to be there when you need us.
The service is excellent
The service is excellent and the order arrived fast
April 20, 2026
Unprompted review
Reply from Maximus
We're glad the service and delivery both delivered. We look forward to continuing to support you.
prompt response times
prompt response times. clarity in communication.
April 23, 2026
Unprompted review
Reply from Maximus
Responsiveness and clear communication are things we genuinely prioritize, and it's good to hear they're coming through. We look forward to continuing to support you.
Top Notch company/website
The pricing was good, the blood test simple and fast delivery. Meds were delivered fast. Easy contact with Dr and customer service when I had a question. Dashboard seems easy to follow. Really nice to be able to see blood work on the portal as well.
April 22, 2026
Unprompted review
Reply from Maximus
We're glad the value, testing, delivery, and portal experience have all come together smoothly, Matt. We look forward to continuing to support you.
This is a 4 month review of Maximus
This is a 4 month review of Maximus, Dr Cam and the whole team at Maximus - Dr Cam. I want to thank you and your team both customer service and medical. I came to Maximus after subpar enclo results and support from Strut Health. With a few early hiccups your team has been awesome in helping me get to the new old me. Each of the protocols helped me achieve this and although now that my pcp has seen the success and stabilization that me being low normal at the start was not good and where I am at now is healthy in all aspects by continuing my TRT. I still plan to continue weight mgmt to maintain my goal weight blood flow for the added blood pressure and other benefits as well as finally trying oxytocin intranasal as you suggested. Again thank you for giving me a better version of myself not only for me but my wife and kids.
This may just be one persons review but if you trust the process and do the work with the team you will discover the person you thought was lost due to time that has past.
April 21, 2026
Unprompted review
Reply from Maximus
Hearing that the experience has had a positive impact not just for you but for your family as well is exactly why this work matters. We look forward to continuing to support you through the next phases of your journey, John.
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