The quality of the jewellery is fabulous , couldnt fault it at all , it comes beautifully packaged .The only reason for the 4 not 5 star is that the courier company that you use in Western Australia t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered an engagement ring and eternity band. Delivery took a little longer than I had hoped, but maybe because I was so excited. They arrived packed with nice presentation while keeping items saf... See more
Company replied
The jewelry is absolutely stunning! It’s beautiful online but so much more prettier in person. I would have given them 5-stars but took off one star because of the wait time. You will wait at least tw... See more
Company replied
I am absolutely delighted with my ring! ❤️ It is beautiful and looks exactly like the photo. I accidentally ordered the ring one size too big, but the customer service was amazing. I contacted th... See more
Company replied
Company details
About Maxinejewelry
Written by the company
"Bring women more confidence, elegance and sunshine" is the dream which Maxine wants to come true. Maxine’s mission is to create premium stone that shines like a real diamond.
Contact info
UNIT 616，6F.,KAM TEEM INDUSTRIAL BUILDING,135 CONNAUGHT ROAD WEST,SAI WAN HK , 999077, Hong Kong
- +12762576620
- service@maxinejewelry.com
- maxinejewelry.com
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Perfect amazing everything I ever…
Perfect amazing everything I ever wanted thank y’all
May 17, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your wonderful feedback.
We are absolutely delighted to hear that your jewelry is everything you ever wanted. Knowing that you are happy with your purchase truly means so much to us.
Thank you again for your support and trust in Maxine Jewelry. We hope you enjoy your beautiful piece for many years to come, and we look forward to serving you again in the future.
Kind regards,
The Maxine Jewelry Team
FAKE JEWELRY
Can you imagine, spending all that money on your jewellery, only to take them to a professional to be told that they're FAKE SILVER! I WANT ALL OF MY MONEY BACK FROM EVERY SINGLE PURCHASE 😩
May 23, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
We are very sorry to hear about your disappointment and understand your concern.
We would like to kindly clarify that our jewelry is made with S925 sterling silver and plated with 18K gold, as described on our product pages. We sincerely apologize if there has been any misunderstanding regarding the material details.
Your satisfaction is very important to us, and we would appreciate the opportunity to review your concern further and provide you with a satisfactory solution. Please kindly contact our after-sales support team at service@maxinejewelry.com with your order information and any related details.
Once we receive your email, our team will carefully review the situation and assist you as quickly as possible.
Kind regards,
The Maxine Jewelry Team
Maxine jewelry is my favorite place for…
Maxine jewelry is my favorite place for jewelry! Everything I've bought is absolutely stunning!!
May 21, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your kind words and support! 💖
We’re truly honored to be your favorite place for jewelry. It means so much to us to hear that everything you’ve purchased has been absolutely stunning.
Your support and satisfaction inspire us to continue creating beautiful jewelry pieces for our customers. Thank you for being part of the Maxine Jewelry family — we look forward to serving you again in the future!
Best regards,
Maxine Jewelry
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your lovely review! 💖
We’re so happy to hear that you love your ring so much. Knowing that our jewelry brings joy to our customers truly means the world to us.
Thank you for choosing Maxine Jewelry. We hope your ring continues to shine beautifully for years to come!
Best regards,
Maxine Jewelry
Amazing Jewelry
Amazing jewelry. I have ordered rings & necklaces. Everything has been well made. Shipping is quick. No complaints!
May 4, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your wonderful review!
We’re delighted to hear that you’ve enjoyed both your rings and necklaces, and that everything has been well made. It also means a lot to know that you were happy with our shipping service.
Your support and satisfaction truly encourage us to continue providing beautiful jewelry and the best possible experience for our customers.
Thank you again for choosing Maxine Jewelry!
Best regards,
Maxine Jewelry
Love love my ring
Love love my ring! Good quality! Did take about 15 days to come in but besides that its beautiful!
May 20, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your lovely feedback!
We’re thrilled to hear that you love your ring and are happy with the quality. Knowing that you find it beautiful truly means a lot to us. ✨
We also appreciate your patience regarding the shipping time. Since each piece is carefully prepared and inspected before shipment, delivery may sometimes take a little longer than expected. We’re grateful for your understanding.
Thank you again for choosing Maxine Jewelry. We hope you continue to enjoy your beautiful ring for many years to come!
Best regards,
Maxine Jewelry Team
I made a purchase and the wrong size…
I made a purchase and the wrong size was sent. I reached out to customer service via email and they took care of it and sent me the correct size in a quick manner. I love my ring and have gotten many compliments about it. ❤️
March 11, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for sharing your experience with us!
We sincerely apologize again for the initial sizing mistake, but we’re very happy to hear that our customer service team was able to quickly resolve the issue and get the correct size sent to you.
It means so much to us to know that you love your ring and that you’ve received many compliments on it! Your satisfaction and happiness are exactly what we strive for at Maxine Jewelry.
Thank you again for your patience, support, and kind recommendation. We truly appreciate you choosing Maxine Jewelry and hope to serve you again in the future!
Best regards,
Maxine Jewelry Team
Amazing customer service
Amazing customer service. Ordered wrong size and they couldn't have been more helpful. Fantastic quality items highly recommend
May 20, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your wonderful feedback and recommendation!
We’re delighted to hear that you had a positive experience with our customer service team and that we could assist you with the ring size issue. Your satisfaction is always our top priority.
We’re also very happy to know that you love the quality of your items. Your support and kind words truly mean a lot to us and motivate our team to continue providing the best products and service possible.
Thank you again for choosing Maxine Jewelry. We look forward to serving you again in the future!
Best regards,
Maxine Jewelry Team
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your kind words! We’re truly happy to hear that you love your ring and find it absolutely beautiful. ✨
At Maxine Jewelry, we put a lot of care into every piece, so knowing that you are satisfied means a lot to us. We hope your new ring brings you joy and special memories for years to come.
Thank you again for choosing Maxine Jewelry and for your support!
Best regards,
Maxine Jewelry Team
I worn my ring on 5/18/2026
I worn my ring on 5/18/2026. I just LOVE this ring very beautiful. I've bought other jewelry from you and loved it that's why I ordered from you again and will do so at a later date. Keep up the good quality you bring to your jewelry.
May 19, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you love your ring and that our jewelry continues to bring you joy. Your support truly means the world to us!
We can’t wait to create more beautiful pieces for you, and we look forward to welcoming you back for your future orders. Thank you for being such a valued member of the Maxine Jewelry family!
Kind regards,
The Maxine Jewelry Team
The quality of the jewellery is…
The quality of the jewellery is fabulous , couldnt fault it at all , it comes beautifully packaged .The only reason for the 4 not 5 star is that the courier company that you use in Western Australia threw the box like there was no care in the world and did not put in a clearly shown basket next to the front like all others ...maybe need to look at your carriers ...the rings tho were excellent quality
May 1, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for taking the time to share your feedback with us. We are truly delighted to hear that you were satisfied with the quality of the jewelry and the packaging of your order.
At the same time, we sincerely apologize for the unpleasant delivery experience you encountered with the courier service in Western Australia. Based on your feedback regarding the handling of the package and the delivery process, we have already reported this matter to our logistics partner and requested improvements to their delivery service standards.
We completely understand how important careful package handling is, and we are very sorry that this situation affected your shopping experience with us.
Please feel free to contact our after-sales support team at service@maxinejewelry.com. We would be happy to provide you with a suitable compensation solution for the inconvenience caused.
Thank you again for your support, understanding, and valuable feedback. We truly appreciate it and hope to serve you even better in the future.
Kind regards,
The Maxine Jewelry Team
Buyer beware!!!!!
If I could give this company a minus 5 stars I would. The quality of the ring I received was subpar at best, it was dull and looked very fake as soon as opened the box, none of the glitz that drew me to purchase was there. The return policy says it can be returned or exchanged within 30 days if unsatisfied for any reason, however they will never approve you to return it, they say if the merchandise has been worn it can't be returned, but technically once you try the jewlery on it's then considered worn. I was then told if I cleaned it the glitz and glam would return, but why should I be cleaning a ring I just purchased. This company is a total scam, once they get your money you can never get it back no matter how unsatisfied you are. Do business with them at you own risk. Scammers!!!!!!!!!!
May 1, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
We sincerely apologize for the experience you’ve had and want to assure you that we are actively working with you to resolve this matter. Occasionally, during shipping, gemstones may accumulate minor surface residues, which can affect their appearance. For this reason, we suggested cleaning the gemstone, as this typically restores its original shine and brilliance.
We have already provided you with the latest solution via email. Please review it at your earliest convenience and reply to us so we can promptly ensure a satisfactory resolution.
We truly appreciate your patience and the opportunity to make this right.
Kind regards,
The Maxine Jewelry Team
Buyer Beware
UPDATE: I am lowering my rating from 3 to 1. Maxinejewelry asked me to send them an email directly regarding the issues and their website keeps rejecting them. I have tried from three different emails and three different search engines and my emails continue to be rejected. I feel like I am being ignored and am not happy with this company.
Ordered two different rings. Received them quickly. They are very pretty and were packaged very nicely. I am upset however that one of the stones in the anniversary band I ordered fell out. I had only worn the ring twice and I was very careful with it. I know that there is a free repair included but it’s not worth the money to ship it back. I am taking off one star for the stone falling out and another because Maxine won’t post this review on their site after several attempts.
October 11, 2025
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you for your honest feedback, and we are very sorry to hear about the issue with the stone falling out.
In some cases, stones may become loose during shipping or initial wear, and we sincerely apologize for the inconvenience this has caused you.
For further assistance, please kindly contact our after-sales team at:
service@maxinejewelry.com
Once we receive your email and order details, we will review your case and provide you with a suitable solution as quickly as possible.
We truly appreciate your understanding and support.
Best regards,
Maxine Customer Support
THE COMPANY IS A SHAM
The company is a sham. This is twice I have had a horrible experience. After waiting two weeks and no response, I canceled my order. But wait, it was a miracle, they said it shipped a day after I notified them. If you have to return for any reason, you pay for shipping back to China, that's right China, even though it ships from the United States. DO NOT BUY from here, they are not honest and you most certainly will not get what you paid for. YET ONCE AGAIN DO NOT BUY FROM HERE, if you do purchase at your own risk. I am having the credit card reverse charges, due to the lack of honesty and shady business practices.
May 5, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
We sincerely apologize for the inconvenience and frustration caused by your recent experience.
As the item you purchased was one of our newer styles, the production process may have required additional time. During this period, we responded to your emails according to the production progress updates. It is possible that some of our replies were filtered into your spam or junk mail folder, which may have caused the communication delay.
For regular in-stock products, our standard shipping time is within 48 hours. Regarding your canceled order, once the package had already been shipped, we attempted to intercept it, but unfortunately the interception request was unsuccessful.
Please understand that we offer a 30-day return and exchange policy as well as a lifetime warranty for our products. If you are not satisfied with the item after receiving it, please contact us directly. We are committed to providing you with a satisfactory solution and resolving the issue properly.
We truly value your feedback and appreciate the opportunity to improve our service.
Best regards,
Maxine Customer Support
The items purchased are stunning and…
The items purchased are stunning and are extremely realistic in appearance. I would like to be able to do another review after wearing these pieces for 30 days to test the durability.
May 7, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for leaving such a wonderful review! We are absolutely delighted to hear that you find these accessories to be stunning in appearance and remarkably lifelike. Your satisfaction means the world to us.
Additionally, we would be thrilled to receive your updated feedback once you have worn the items for a full 30 days. For both us and other consumers, insights and experiences regarding long-term usage are an incredibly valuable asset.
Thank you once again for choosing Maxine.
Sincerely,
The Maxine Customer Support Team
I lost a stone in my ring and when I…
I lost a stone in my ring and when I emailed customer service they responded very fast. They sent me a replacement ring. I'm very happy with the company and will continue buying from them. This is my third ring ive purchased.
May 2, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your kind review and continued support of Maxine!
We’re truly sorry to hear that a stone was lost from your ring, but we’re very happy we could quickly provide a replacement and help resolve the issue for you. Your satisfaction means a lot to us.
It also means so much to hear that this is your third ring purchase from our store. We sincerely appreciate your trust and loyalty. Customers like you are the reason we continue working hard to provide beautiful jewelry and caring customer service.
Thank you again for sharing your experience. We look forward to serving you again in the future!
Best regards,
Maxine Jewelry Support Team
I didn't like the quality of the ring…
I didn't like the quality of the ring and it was supposed to be a promotion were you get to for price of one and that didn't happen so I was not pleased
May 26, 2025
Reply from Maxinejewelry
Dear Customer,
Thank you for your message. We are sorry to hear that you were not pleased with your ring. After reviewing your order, we found that a discount code had already been applied. According to our policy, only one discount can be used per order.
We have sent you a follow-up message with the latest solution regarding this matter. Please kindly check your inbox, and we will be happy to assist you to ensure a satisfactory resolution.
Kind regards,
The Maxine Jewelry Team
I love my ring
I love my ring. Delivery was a little slow, but that's to be expected.
May 5, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you for sharing your shopping experience with us. We are absolutely delighted to learn that you are so fond of this ring. We sincerely apologize for the slight delay that occurred during the delivery process. Occasionally, unforeseen factors during transit may cause delivery times to be slightly postponed; we extend our heartfelt gratitude for your understanding and patience. We will continue to work on optimizing the efficiency of our logistics and shipping services.
Your satisfaction is of the utmost importance to us. We sincerely hope that you will enjoy the joy this exquisite piece of jewelry brings you for many years to come.
Warm regards,
The Maxine Jewelry Team
Received my ring
Received my ring, wore it once and the stones fell out. Emailed for direction on what to do. No response. Garbage!
May 1, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you for your message, and we are very sorry to hear about the issue with your ring. We sincerely apologize for the inconvenience caused.
It is possible that our previous response may have been filtered into your spam or junk folder, which is why you may not have seen it. We truly regret any confusion this may have caused.
Could you please contact us again and kindly provide clear photos of the product? Once received, we will review your case immediately and offer you a satisfactory solution as quickly as possible.
We appreciate your understanding and look forward to resolving this for you.
Kind regards,
The Maxine Jewelry Team
Stay away from this company!
Im only giving 1 star because i cant give a negative starr. If you order from this company, you better hope you like your item or order it correctly! Because trying to get a refund out this company is a nightmare! Going on 3 months and im still waiting on my refund. Refusing to pay the customs tax saying they havent recieved the return. Offer discounts on other items because they dont wanna return your refund. saying if i delete my review they will return my money. I did so and they have yet to return my money soo here we are again. Stay away from this company you have been warned!!!!!! RETURN MY REFUND maxine!!!!!
May 3, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you for your feedback.
We are very sorry for the inconvenience and frustration caused by this situation. After carefully checking your case, we found that the previous refund attempt may have failed due to a system-related issue, which unfortunately prevented the process from being completed successfully.
We have already reached out to you via email to confirm the necessary details. Could you kindly check your inbox and reply to our message at your earliest convenience? Once we receive your confirmation, we will immediately proceed with the refund again and ensure the matter is fully resolved as quickly as possible.
We sincerely apologize for the trouble and appreciate your patience and cooperation.
Kind regards,
The Maxine Jewelry Team
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