Mayfairhotelsupply Reviews 

218
•
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I ordered sheets. Customer service notified me they were going to be on back order but received them before the date they gave me.

Rated 1 out of 5 stars

Horrible horrible service I waited three weeks and NEVER RECEIVED ANY KIND OF NOTIFICATION THST THE PRODUCT WAS OUT OF STOCK. CALLED TWICE THE last phone conversation the gal said they wer... See more

Rated 1 out of 5 stars

I am sorry I hate to make people a bad review but unfortunately you guys deserve it the worst one. I have done order wrong bar soap,Im not able to return because they charge me stocks fee plus if I'... See more

Rated 4 out of 5 stars

Overall, Mayfair provides quality products at an affordable price for owners of rental properties. However, my recent toilet paper order arrived smashed all over. Yes, that's the carrier's fault, but... See more

Company details

  1. Hotel Supply Store

Information provided by various external sources

Serving the hospitality industry since 1946. We offer free shipping on your most common hotel and motel supplies.


Contact info

3.7

Average

TrustScore 3.5 out of 5

218 reviews

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No recent history of asking for reviews

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3.7

All reviews

(218)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

It took over four weeks for my order to…

It took over four weeks for my order to arrive. There was zero communication from Mayfair .....I had to call in week two to find out where my order was. I was promised the order that week, it did not arrive, again no communication from Mayfair.

August 2, 2018
Unprompted review
Rated 5 out of 5 stars

As Advertised!

The ordering process, and the answering of questions during this process, was very helpful. The product is as described.

August 1, 2018
Unprompted review
Rated 2 out of 5 stars

Half of order was on Back Order

Half of order was on Back Order. Called 4 times to check on order. 1 month later when I was totally out of product, I called again and was told it would be another 2 weeks. Not happy with delays or lack of communication. This is not the first time we have to keep calling. Need a system of communicating delays to customers.

July 27, 2018
Unprompted review
Rated 1 out of 5 stars

Horrible horrible service

Horrible horrible service
I waited three weeks and NEVER RECEIVED ANY KIND OF NOTIFICATION THST THE PRODUCT WAS OUT OF STOCK.

CALLED TWICE

THE last phone conversation the gal said they were really busy with summer and SERVICING AIRBNB

Airbnb shouldn’t even be purchasing bulk hotel products!!

July 27, 2018
Unprompted review
Rated 3 out of 5 stars

Too lomg

Decent price. Decent materials. The time it took to get them was a bit long. Three weeks to get the towels i think was too long. Other than that it was all good.

July 26, 2018
Unprompted review
Rated 5 out of 5 stars

Beyond excellent

Beyond excellent! Extremely pleased with Mairfair's products, staff and prompt shipping. I have ordered numerous times and will continue to do so again. Thank you.

June 20, 2018
Unprompted review
Rated 2 out of 5 stars

the case of coffee last sent

the case of coffee last sent, Wolfgang Puck, had the old packaging. I received the newest packaging the previous order. I got complaints of stale tasting coffee. This tells me the case I recently received was on a shelf somewhere deep in the warehouse anxious to be moved. Not acceptable.

June 19, 2018
Unprompted review
Mayfairhotelsupply logo

Reply from Mayfairhotelsupply

Sorry about the error with this order. We have updated warehouse process and inventory system to prevent these issues from happening in the future.

Rated 5 out of 5 stars

I originally had a few questions so I…

I originally had a few questions so I called Mayfair Hotel Supply directly and spoke to Lauren. She and Kimmy both got back to me in a timely manner after I placed my order. My item was delivered to the front door without damage and fairly quickly after order was placed. The item I ordered was much less expensive and in stock as compared to other companies I contacted. Thank you Mayfair Hotel Supply Co.

June 15, 2018
Unprompted review

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