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Mayfair plumbers Reviews 

366
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, friendly, and professional, often going above and beyond expectations. The service is frequently highlighted for its efficiency, quick response times, and clear communication, with many appreciating the technicians' thoroughness and knowledge. However, some customers also noted concerns regarding pricing transparency and fairness. A few people mentioned instances of being quoted significantly higher prices for parts or services, with some reports of concerns regarding job duration or the necessity of certain work.

What people talk about most

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and helpfulness.... See more

Staff

Reviewers highlight positive aspects of staff, often praising their professionalism, efficiency, and friendly... See more

Price

Reviewers mention ambiguous feedback about price, with many expressing dissatisfaction over unexpectedly high... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and clear... See more

Response time

People report positive experiences with response times, with many customers praising the quick and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed our gas turning on ASAP, and several people weren't available because of the heat, but these guys called me straight away, we organised a visit within 2 hours - which was actually closer to... See more

Company replied

Rated 5 out of 5 stars

I got Mayfair Plumbers out to do a boiler service. They noticed right away that it had a problem with a leaky flue and investigated to figure out that it needed to be replaced. The engineer Andy was f... See more

Company replied

Rated 5 out of 5 stars

Laurence was just amazing. What was a fiddly difficult job was resolved quickly, efficiently with such good humour. I honestly cannot recommend Mayfair Plumbers highly enough.

Company replied

Rated 5 out of 5 stars

Darren from Mayfair plumbers first condemned my boiler and switched it off - to my horror - but came back the next day, with his colleage, and fitted a new one, staying well into the evening until the... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Heating Contractor
  4. Plumber

Written by the company

Welcome to Mayfair Plumbers, your trusted local partner for heating and plumbing services in North & Inner London. With nearly two decades of industry experience, we stand proud as a preferred provider of prompt and reliable plumbing and heating solutions in the capital. London, with its unique blend of old and new infrastructure, often presents challenges that require skilled expertise. Our dedicated team of Gas Safe registered engineers and skilled plumbers is equipped to tackle any issues that may arise in residential or commercial properties. We offer a comprehensive range of heating and plumbing services that combine professionalism, quality, eco-friendly technologies, and outstanding customer care. We pride ourselves on our competitive pricing structure without hidden charges, prompt local response, and round-the-clock availability. Whether you need boiler repairs, underfloor heating, assistance with gas leaks, or any other heating or plumbing solutions, we have you covered. Let us bring our expertise to your doorstep and show you why so many customers trust us with their heating and plumbing needs.


Contact info

Promotion box for Mayfair plumbers

Mayfair Plumbers

12 months warranty on labour

4.5

Excellent

TrustScore 4.5 out of 5

366 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(366)

219 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice and friendly

Nice and friendly, quock and good job. connected my cooker, tested everything.

July 7, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Great service fast turn around

Archie polite and profession and he knew his stuff! Great service would use again

July 7, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

had a cooker fitted today very …

had a cooker fitted today very pleased with result very professional darren his name I would recommend this company anyday

July 3, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 1 out of 5 stars

Unreliable and a rip off

I was charged for their plumber to come over on Friday afternoon to investigate a leaking pipe in the kitchen for which the water had to be turned off. He told my tenant he would call me to explain the job, but that never happened. After a weekend with no water I called the company many times the following 3 days and they had no information to give me about the urgent job they had taken. Only on Wednesday afternoon I was sent a quote: to replace a pipe which was in an area of difficult access, they would charge me £2.700. I contacted another plumbing company which was able to send a plumber the following day and the job was completed in the same morning. I was charged £500, and given 12 months guarrantee. Unless you want to trust unreliable people who will rip you off, do not use Mayfair Plumbers. (So this can be verified: property in N42HL, Quote 58895)

July 1, 2026
Unprompted review
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Reply from Mayfair plumbers

Hi Joe,

Thank you for taking the time to leave your review.

We are sorry to read about your experience and appreciate the concerns you have raised regarding the initial diagnosis, the standard of workmanship, the materials used, and the overall value of the service provided.

We take feedback of this nature very seriously, as the level of service you have described falls below the standards we aim to delivers. you were left feeling that the work and overall experience were unprofessional.

Unfortunately, we have been unable to locate your job details based on the username displayed on this review. We would very much like the opportunity to investigate the matter further and address your concerns directly.

Please contact our Customer Services team at accounts@mayfairplumbers.london with your job number and postcode so that we can review the works in full and discuss this with you.

We look forward to hearing from you and working towards a resolution.

Kind regards,
Mayfair Plumbers

Rated 5 out of 5 stars

Massive thanks to Tony Hubble who…

Massive thanks to Tony Hubble who helped fit our radiator at short notice. Would highly recommend!

July 1, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 1 out of 5 stars

Absolutely rip off

Absolutely rip off, dishonest, delivered cowboy job. Arrogant plumber, extremely expensive, not reliable, charged me for £780 for a job hasn’t been resolved. The rude, unfriendly plumber explained something and wrote different t on his report. Gave me an invoice with no break down. Promised to send the photo of the parts he was changing, he never did. Problem hasn’t been resolved. Company asked me further £2500 if I really want to repair the water mixer tab. I send my concern by email to the company . The so called responsible person called me once, cold call, absolutely reluctant to reply to me by email. Unfortunately, I Trusted the check a trader’s app to find this company and that was my biggest mistake. Don’t trust the Mayfair Plumbers at all.

May 28, 2026
Unprompted review
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Reply from Mayfair plumbers

,

Thank you for taking the time to leave your review.

We are sorry to read about your experience and appreciate the concerns you have raised regarding the initial diagnosis, the standard of workmanship, the materials used, and the overall value of the service provided.

We take feedback of this nature very seriously, as the level of service you have described falls below the standards we aim to delivers. you were left feeling that the work and overall experience were unprofessional.

Unfortunately, we have been unable to locate your job details based on the username displayed on this review. We would very much like the opportunity to investigate the matter further and address your concerns directly.

Please contact our Customer Services team at accounts@mayfairplumbers.london with your job number and postcode so that we can review the works in full and discuss this with you.

We look forward to hearing from you and working towards a resolution.

Kind regards,
Mayfair Plumbers

Rated 1 out of 5 stars

This is the worse experience I have had…

This is the worse experience I have had in a long time. I found these plumbers via Checkatrade. They charged me for 2 hours to replace a kitchen sink tap, previously the same tap had take 30 mins to replace. The plumber was slow - I could see he was taking his time to extend the time - and very rude. I would definitely not recommend Mayfair plumbers and they should be take off Chekatrade.

June 26, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you for your feedback. We’re sorry that your experience didn’t meet expectations. Please contact our support team on accounts@mayfairplumbers.london so we can look into this matter and assist you further. Mayfair Plumbers

Rated 5 out of 5 stars

Arrived promptly as agreed

Arrived promptly as agreed, gave good advice and serviced our boiler. Competitively priced highly recommended

June 26, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Jude was very professional and polite…

Jude was very professional and polite at all times, and turned up on time when expected.
Area left clean and all working.
Will definitely use again.

June 24, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Was very pleased with the work that was…

Was very pleased with the work that was carried out,Jude was very friendly and help full.

June 24, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Very good plumber

It was my first time using this company, the lady who booked my call was very pleasant and helpful, I was reluctant to pay the whole call out fee so she agreed to taking 50% , then the plumber called and asked if he could come earlier than my original appointment, this suited me better. He was very good, quick and did a great job. We had pleasant conversation too. I will definitely be using him again, his name was Jude, the price was reasonable too. I am very happy with the outcome.

June 24, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

I had a great experience

I had a great experience, really nice guy, very quick and efficient even had a good bit of banter

June 23, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 1 out of 5 stars

Do not use Mayfair plumbing

My hot water started running hot and cold. Put an add on checkertrader. Mayfair plumbers rung me. £120 for the first hour and they could be there the next day, great! Fella turns up called Ricky fiddles around with the boiler for a bit, has a little break watches some you tube does a bit more fiddling, after 45 min tells me it's going to cost me £1000 and I should just get a new boiler, luckily his company can do it within the week, and tells me I will get a brand-new super boiler. I ask him to send me quotes and I will have a chat with the missus. He then precedes to clear up, 10 mins later he runs back waving his little meter and points out the carbon monoxide is too high, and he must switch off my boiler. He then hits me with the immortal line "YOU COULD HAVE DIED" at this point I am beginning to have doubts that Ricky has me or my boilers best intensions at heart. He then informs me that I owe him another £72 because we had gone 2 min into the next hour and I had to pay for another 30 minutes. Obviously after just having my life saved by this caped crusader how could I refuse. 10 minutes after leaving I received 2 quotes £850 to repair or £4500 to fit the most basic cheap boiler to ever exist at the bottom of bargain bucket.
An hour later a friend of a friend ex British Gas turned up. It took him 15 min to diagnose the problem and can get the parts and fit them for £300 or fit a brand-new Bosch Worcester boiler for £2500. He also measured the carbon monoxide and pointed out that it was just enough to make an elderly asthmatic mouse slightly uncomfortable.
Do not use Mayfair plumbers, they use pressure sales, time wasting and scare tactics. Just use a reputable company like British Gas.

June 23, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you for your feedback. We’re sorry that your experience didn’t meet expectations. Please contact our support team on accounts@mayfairplumbers.london so we can look into this matter and assist you further. Mayfair Plumbers

Rated 5 out of 5 stars

Massive thumbs up all round

We needed our gas turning on ASAP, and several people weren't available because of the heat, but these guys called me straight away, we organised a visit within 2 hours - which was actually closer to an hour - and then got a call from the engineer to tell me he was on his way. The engineer Dan was incredibly helpful and friendly; such a nice bloke, and sorted the issue efficiently. Massive thumbs up all round.

June 23, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Daniel and Ben pipe challenge. Daniel and Ben were friendly and…

Daniel and Ben were friendly and honest. They were thorough trying to sort the issues out I had. The piping in my house is a challenge especially in the airing cupboard with more pipes than there should be but they sorted the problem and my water is running better than it ever has. I would definitely recommend them to family and friends.

June 17, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Good service Mayfair

Tony was very professional and carried out the service to a good standard.
Thanks

June 19, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Ricky has done an amazing job with the…

Ricky has done an amazing job with the boiler and the leaking water pipes. The boiler was noisy and inefficient, and he resolved all the issues professionally and efficiently. Ricky provided excellent customer service, answered all of my questions, and made sure everything was fully explained. Overall, he went above and beyond his assigned tasks, and I am extremely satisfied with his work. I couldn’t be happier with the service he provided.

June 18, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Exemplary worker

Being a perfectionist myself I was pleased that your plumber Ricky had the same mindset. His work showed he takes great pride in her shoes great pride in his work and I can't fault his manners. Exemplary.
Ms. Jacqueline L. Coote
UB7 8DX

June 17, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

needed an old stopc ock moved.

needed an old stopc ock moved.. Charlie arrived within the specified time fame and quickly completed the job. he moved some pipework and installed a new slim line valve . he cleaned the area before leaving. very happy!!!!

June 16, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

We booked Mayfair plumbers to repair…

We booked Mayfair plumbers to repair our tap and to change our water filter. Would definitely book them again! Very transparent and reliable. Jude was very knowledgable and helpful.

June 12, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

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