Mayfair Weight Loss Clinic Reviews 

Product was delivered late (5 days) and was warm on arrival. It took 7 days of emails and phone calls to get a responsive and then they ghosted me. 370 quid down the drain. They wouldn't even provide their pharmacy number or company details. They are scammers.

I would give zero stars if I could - it’s fine if the ordering process works first time - but if for any reason something goes wrong their customer services is APPALLING. I have been waiting for a week for an order which seems to have gone missing in the system - calling every day and emailing. Zero response. Only through to a switchboard who take a message and say the same thing every time but nothing literally nothing has happened. I will NEVER use this company again

Excellent service.. fast, reliable and professional. Would highly recommend!

Extremely poor experience with Mayfair Weight Loss Clinic.

I completed their consultation process and paid £339.90 for my medication. Only after taking payment was I told that my order could not proceed unless I uploaded a full-body photograph of myself in clothing that would allow my body shape to be assessed.

I am uncomfortable sharing full-body photographs of myself and my issue is not with appropriate clinical checks. It is with the process. If a full-body photograph is a mandatory requirement before medication can be prescribed, why is this not clearly incorporated into the consultation and required before taking a customer’s money?

I called customer service to explain my concerns and the fact that my next dose was due on Wednesday. I was told the matter would be addressed, but nobody came back to me. Instead, I received three automated reminders to upload a photograph, including one at approximately 4am.

When I complained in writing, I was told this was part of their “updated regulatory and compliance procedures”. I asked them to identify the specific regulatory or professional requirement requiring a full-body photograph and whether an alternative verification method was available. Neither question was answered.

They then indicated that the order would be cancelled and refunded. Despite the urgency and my subsequent correspondence, I have still not received satisfactory confirmation that the cancellation and refund have actually been processed or a clear refund timeline.

For a service dealing with prescription medication, I expected a much better designed process and considerably better customer service. If information is mandatory for prescribing, customers should know that before payment. If a customer raises a concern about providing personal photographs, someone should actually engage with it rather than repeatedly sending automated reminders.

I am now escalating my concerns regarding the pharmacy/prescribing process to the General Pharmaceutical Council.

Based on my experience, I would not use this service again.

Excellent
Very good communication, fast delivery

Very bad consumer service as I have been denied a prescription medication based on the side effects even though I have explicitly said that I was ok with the medication as previously prescribed and I taken and had no problems whatsoever.
I felt like what I said to the prescriber was not taken seriously and simply ignored and denied. I don’t recommend and honestly am very disappointed with the quality of their service.

⭐ 1 star – Extremely disappointing customer service

I would not recommend Mayfair Clinic based on my experience.

I specifically requested a particular DPD delivery service/time requirement in advance, and Mayfair Clinic confirmed that this had been arranged. However, when the delivery was dispatched, it became clear that the service I had requested had not actually been booked.

When I raised this with the clinic, instead of taking responsibility, I was initially told that the issue was with the DPD driver and that they would investigate it. I therefore contacted DPD customer service myself, who confirmed that the delivery had been booked by the sender as a standard one-hour delivery window rather than the specific delivery service I had requested.

What made the situation even worse was the condition in which the item arrived. It was poorly packaged and in absolutely terrible condition, which I also raised with Mayfair Clinic.

I then sent a detailed email explaining both the delivery issue and my concerns about the packaging. Rather than properly addressing my complaint, my email was simply ignored. I had to contact them again and eventually state that, due to the way the matter had been handled, I had decided to escalate my complaint to the relevant external authorities. Only then did I receive a response saying that they would investigate the DPD delivery issue — something I had already investigated myself by speaking directly to DPD.

The whole experience has been incredibly frustrating. In my dealings with customer service, I communicated with Mark and Rachel, and unfortunately I found the handling of the complaint disorganised, contradictory and lacking accountability.

Mistakes can happen, but what matters is how a company deals with them. In this case, I felt there was very little accountability or genuine attempt to address my concerns until I mentioned external escalation.

Based on my experience, I would not rely on Mayfair Clinic for a time-sensitive delivery, and I certainly would not recommend their customer service.

The most terrible customer service, days go by without replies and you can never speak to people. For a healthcare company they are the worst!

Mayfair Weight was recommended to me by my sister, and she was absolutely right! They are super professional, their website is easy to navigate, and everything is done in a timely manner. You’re always kept in the loop, so you know what comes next. I couldn't recommend them any higher!

Very professional. Thorough. Efficient.

A bit more expensive than the usual places, however items arrive on time and very quickly everything is packed well in cooling packs. Very pleased with the service.

A little expensive but goods are always delivered on time, you need to include Ireland in your deliveries

From ordering through to receiving, so efficient and competitive prices and if you need to contact them they reply promptly

Totally Positive experience professional people is a little more expensive but totally trust these guys

I’ve had nothing but positive experiences with this company. Currently using the Mounjaro as a maintenance programme but I started and stayed with Mayfair since May 2024 and it’s the best thing I’ve r er done.
I like the way Mayfair works, personally message and get a personal reply works well for me.
Service is flawless and non- gimmicky. I’d just recommend Mayfair for their no nonsense, straightforward service, every time. It’s lifesaving medication, so worth every penny.

very quick prescription approval and dispatch. helpful and quick responses to email enquiries. the only downside is their price premium versus other providers but generally happy with them as my provider

Great service, my order was done within a couple of hours and arrived within the timeframe. And when I had a question they got back to me and explained in a very polite way. Thank you so much, I am looking forward to my weight-loss journey.

Really excellent. Nothing too much trouble. Feel safe in their hands.

Had an issue with the courier.
I phoned and explained the situation. The employee was extremely helpful and polite and dispatched another product using Royal Mail. I received it the next day. Thank you.

It is reassuring to know that when ordering it is checked for the correct amount of sending out to you.
I misread a message from them and I sent a Curt email in return to them and then I had a to apologized but they were gracious enough to accept my apology and allowed me to order from them once again.