Mayfords Reviews 172

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and efficiency, highlighting their positive attitude and clear communication. Many people appreciate the exceptional customer service, noting quick response times and a smooth overall experience, which made processes stress-free and manageable. However, some people were dissatisfied with the company's service as block managers, citing ignored requests, slow responses to inquiries, and issues with property management such as inadequate bin space and irresponsible parking. A few other people also felt that there were delays in responding to leasehold inquiries during conveyancing, causing lost time and money.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Many customers... See more

Service

Reviewers highlight positive aspects of service, often praising individual staff members for their... See more

Response time

Customers generally had positive experiences with response times, praising the quick and efficient replies.... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the professionalism, helpfulness,... See more

Location

Reviewers mention ambiguous feedback about location. Some customers had positive experiences, such as finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Osaze is such a wonderful person — he showed us the property calmly and thoroughly, explaining all the details with great care. Although we found another option closer to our current location, he... See more

Rated 5 out of 5 stars

Osaze was extremely helpful throughout the letting process. He was very well informed and walked me through the process from start to finish. He also made himself available on short notice for viewing... See more

Rated 5 out of 5 stars

Lorenzo Alexis was extremely professional throughout our viewing and so, really upheld the company’s image. I’d even asked some questions at the viewing that he was unsure abou; but rather than passin... See more

Rated 5 out of 5 stars

So far only wonderful things to say about mayfords and most importantly our agent: Pablo. We have had an extremely smooth process with sorting out our flat and clear communication at all times from Pa... See more


Company details

Written by the company

Mayfords is London's estate agent. With over 30 years of experience in the greater London area, Mayfords specializes in sales, lettings and property management.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

172 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Lorenzo has helped me with the property…

Lorenzo has helped me with the property search, he has been fully communicative and supportive all through the process. Very professional, kind and thoughtful. everything went smoothly with no concerns.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Best renting experience

10/10!
Renting can be one of the most stressful processes, but Pablo from Mayfords really made it simple and transparent from the beginning! I enjoyed the process and I'm grateful for the smooth communication until the process finished.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Sharon Rillorta at Mayfords

Sharon Rillorta at Mayfords was an absolute star helping to sort my accounts issue. Highly professional and responsive. Thank you for your excellent support.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Pablo and Moses are amazing!

Pablo and Moses are both amazing! Pablo provided timely support to our queries, Moses provided good advices. Glad to have their help for the property renting, they probably are the best two agents in the area I rent, well represented their company! Would highly recommend them to my friends whom are interested in renting this area.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service by Mayfords

Had a really lovely experience with Mayfords while moving to London. Pablo was amazing throughout the whole process — always kind, helpful, and very quick with replies. He made everything feel so much less stressful. Really grateful for all his help and would definitely recommend!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Professional concierge at The Forge

I would like to leave a review for our concierge, Daniel (The Forge) He is always friendly, approachable, and willing to help with anything we need. Nothing is ever too much trouble for him, and he always goes out of his way to make sure everything is sorted quickly and efficiently.
For example, whenever there have been any issues or questions, Daniel has dealt with them straight away and kept us updated, which really gives peace of mind.
It’s clear he takes pride in his work and genuinely cares about the residents. He makes a big difference to the building and creates a welcoming atmosphere for everyone.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the service provided by…

Very happy with the service provided by Mayfords, especially by Pablo and the team throughout the rental process. Everything was handled efficiently, from communication and referencing to confirming the payment and preparing the tenancy agreement. Pablo was always professional, helpful, and quick to respond, which made the whole process smooth and reassuring. Thank you for the excellent support.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

What a pleasure to deal with Mayfords

What a pleasure to deal with Mayfords. Both Moses and Pablo offered exceptional service and guided us through the entire process. Pablo was n top of things and assisted with everything we needed.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

A really positive experience with Mayfords

Pablo was great to work with and made the whole letting process really easy for us. He was friendly, helpful, and always kept us in the loop. We felt well looked after from start to finish and would definitely recommend Pablo and the team at Mayfords.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Mayfords’ service was exceptional

Mayfords’ service was exceptional, and this team led by Moses, was just the absolute best team to work with. I had bought my very first property with Mayfords and Moses was just a gem, immediate response, immediate actions and even updating me more than my solicitors 🤗 Service was top notch, Moses is the go to guy and definitely this won’t be the last deal i’d do with them! 🙏

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from Moses from Mayfords

I would like to express my sincere appreciation for Moses' outstanding work attitude and passion at Mayfords. Throughout the entire process, he remained highly professional, patient, ant attentive, always taking the time to understand my needs and answer my questions clearly. His resposivness and dedication made the whole experience smooth and reassuring. Without a doubt, he is the best property consultant I have ever worked with, and I would highly recommend him to anyone looking for reliable and professional property advice.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to thank Mayfords and in particular Pablo

I would like to thank Mayfords, and in particular Pablo, for the excellent support provided throughout my new tenancy. Pablo was consistently professional, responsive, and clear at every stage of the process, which made the experience smooth and reassuring.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional professionalism from Lorenzo Alexis

I had the pleasure of working with Lorenzo Alexis during a recent property search. Although we did not finalize a transaction this time due to specific requirements, the level of service, dedication, and professionalism Lorenzo provided was outstanding. He was attentive, transparent, and truly understood our needs. It is rare to find such integrity in this industry. I highly recommend Lorenzo and Mayfords to anyone looking for a reliable property consultant.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Mayford

Mayford
Have been dealing with them for last 14 months
Had good service from Sharon Rillorta
Very efficient prompt response
I

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

My experience with Osaze from Mayfords was excellent. He is highly professional and provided extraordinary assistance with my move. Osaze was able to quickly process all the requirements and showed true dedication by even making a follow-up call on a Sunday to ensure a successful move-in.

November 23, 2025
Unprompted review
Rated 1 out of 5 stars

All the comfort of social housing at private rents

Since Mayfords started managing St Saviour's Court in Harrow on behalf of the freeholders about three years ago, residents have been plagued with the following problems:

- Flytipping and littering
-Inadequate bin space and missed collections
- Irresponsible parking which has blocked access for disabled residents
- Loud music
- Broken entry gates and doors that compromise safety
- Abusive and threatening behaviour by certain tenants toward their neighbours

Attempts to communicate with Mayfords about these issues are completely ignored, or if you do manage to trick someone into speaking with you, they say they'll get back to you and never do. I assumed only tenants were being treated with such contempt, but recently learned that owners have had a similar experience.

Pretty much the only sign of Mayfords' presence is some condescending posters about sorting recycling and so forth. They didn't even make these themselves but have printed out posters from Peabody, the housing association. This is not social housing and we are private tenants paying market rates.

This has gone from an excellent place to live to a place we are hoping to escape as soon as possible. If you're flat-hunting and see a "managed by Mayfords" sign - run!

November 12, 2025
Unprompted review
Mayfords logo

Reply from Mayfords

Dear Ms Brown,

We’re very sorry to hear about the behaviour you’re experiencing from your neighbour. Thank you for getting in touch with Mayfords’ Customer Service Department yesterday — we really appreciate you taking the time to reach out.

As mentioned by our team, please be assured that we are working urgently to resolve this matter and will keep you updated on the steps we’re taking.

Thank you for your patience and understanding.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Rosemarie A happy customer

Moses Kazibwe from Mayfords was recommended to me by a friend. I had taken my house off the market due to bad experience with another agency.. Moses not only sold my home he also got the asking price. This agent was very easy to work with communication was excellent. The staff were very polite and efficient.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent 5 star gold service extremely…

Excellent 5 star gold service extremely professional from start to finish from Moses and Osaze we were buying the property from Mayfords and had a lot of problems with our buyers solicitors and the buyer but Moses and Osaze did a lot of hard work in the background with all parties and we had excellent communication at all times throughout the process which made the sale complete on time. These guys need a massive raise. If I had to sell again I would choose Mayfords

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience working with mayoress especially save othnie

I had a great experience working with Osaze Othnie from Mayford. He has been extremely helpful throughout the whole process, whether it was recommending suitable properties, guiding me through the contract, or assisting with any issues that came up. He always responds very quickly and takes the time to look at things from my perspective, giving thoughtful and practical advice. I truly appreciate his professionalism and support. Mayford as a company also feels very reliable and trustworthy, and I would highly recommend both Osaze and the team to anyone looking for a property.

September 5, 2025
Unprompted review

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