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Mayo Wynne Baxter Reviews 

1,184
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, making complex situations feel easy and stress-free. The service is frequently highlighted as excellent, with many noting the team's efficiency, clear explanations, timely guidance, and quick response times, ensuring they feel informed and confident. However, some customers noted concerns about service quality, including instances of unhelpful advice, incorrect reporting, or prolonged and inefficient conveyancing.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the professional, responsive, and... See more

Response time

Clients share positive opinions on response time, consistently highlighting prompt and efficient... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the process as easy, smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is 27 years since we moved last. Things have changed drastically in the Property Market. Having MWB on our side has been fantastic, they are local, they know the area, know who to talk to and know... See more

Company replied

Rated 5 out of 5 stars

I would wholeheartedly recommend Mayo Wynne Baxter, and in particular Michelle & Sally for any house sale/purchase needs. You hear horror stories about solicitors during house buying, but this wasn't... See more

Company replied

Rated 5 out of 5 stars

Belinda at Mayo Wynne Baxter made what could have been a stressful situation feel easy. I was working to a deadline following my redundancy and she was responsive, clear, and incredibly efficient. She... See more

Company replied

Rated 5 out of 5 stars

Lisa Taylor has been exceptional in her attention to detail and responses to our many questions. I cannot rate her highly enough, it’s very reassuring to know Lisa has your back and your confidence... See more

Company replied


Company details

  1. Legal Services

Written by the company

Award-winning solicitors with offices across Sussex. Mayo Wynne Baxter employ outstanding legal specialists and deliver exceptional service for clients locally and nationally.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(1,184)

115 reviews in the last 12 months

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Rated 5 out of 5 stars

I was greeted by Francesca at the…

I was greeted by Francesca at the Eastbourne site. She was great. Very helpful! And very sympathetic to my needs and story. Thanks guys. Johnny

February 18, 2026
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words! Francesca is great and we will pass this onto her.

Rated 5 out of 5 stars

The whole process and documentation was…

The whole process and documentation was explained clearly and concisely. It was very smooth and very professional.

January 16, 2026
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words and the 5-stars!

Rated 5 out of 5 stars

5 Star

Our second time using Angela Payne as our Solicitor for our house sales and purchases, and both times we have been extremely pleased with the service provided. From acting swiftly to answering questions/queries quickly, Angela and her team were always very responsive and helpful. Would thoroughly recommend.

February 9, 2026
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words. Angela is fantastic and we will share this with her.

Rated 5 out of 5 stars

Belinda at Mayo Wynne Baxter made what…

Belinda at Mayo Wynne Baxter made what could have been a stressful situation feel easy. I was working to a deadline following my redundancy and she was responsive, clear, and incredibly efficient. She talked me through everything step by step and got it all sorted quickly and straightforwardly. Excellent service, thanks again Belinda.

February 6, 2026
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words. Belinda is great and we will share this with her.

Rated 1 out of 5 stars

Utterly useless conveyors 8 months and…

Utterly useless conveyors 8 months and still asking repeat questions answer 4 months ago!

February 7, 2026
Unprompted review
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Reply from Mayo Wynne Baxter

We are sorry to hear that you feel we provided poor service . As you will see from other reviews this is extremely rare and we pride ourselves on delivering the very best for our clients.

We would welcome an opportunity to find out more about your experience so if you could call our Client Service Team on 330 024 0333 or email them via complaintsteam@shma.co.uk we would be grateful.

Rated 5 out of 5 stars

Angela and Georgina are brilliant!

Angela and Georgina have given an exemplary service, always being mindful
of how emotional matters affect processes. Thank you both :-) Kerry, Faye &Tess

February 6, 2026
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for the 5-stars! Angela and Georgina are great and we will pass this onto them.

Rated 5 out of 5 stars

Excellent , professional and sympathetic help

From start to finish Ross was very helpful and professional, sympathetically guiding us through a very difficult and lengthy process. He explained things clearly and gave his expertise to advise us on the correct form of procedure without using jargon. I would have no hesitation in recommending MWB and in particular Ross Spiller.

November 13, 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words and the 5-stars! Ross is great and we will pass it onto him.

Rated 5 out of 5 stars

Thank you Sam

As soon as I spoke to Sam Dickinson I felt she stood out from other solicitors I enquired with.

She is extremely professional and knowledgeable, I felt confident that Sam was taking care of things throughout and I did not have to worry. I would highly recommend Sam.

January 21, 2026
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words. We will pass it onto Sam.

Rated 1 out of 5 stars

Terrible service

Terrible service. I came for a stat Dec witness signature and was told it is £5+£2 per extra document. I brought 1 document to be signed and another as a copy for the solicitor (standard practice) and they charged me to sign both but didn't tell me that at the time just took my money £10 and then when I called up about it later decided that charging me for the document and their copy was fair. They also overcharged me even if the copy was chargeable as it should have been £7 based on what I was told not £10.

They had an issue when I complained about it and told me they won't book any more appointments due to this. It's ridiculous and they have been completely dishonest.

January 22, 2026
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for taking the time to share your feedback.
We are sorry to hear that you feel dissatisfied with your recent experience and we will look into it to see what happened.

Rated 5 out of 5 stars

I can’t thank Mayo Wynne Baxter enough for the care and professionalism shown in handling my case.

From my very first contact, I received a swift response and felt genuinely supported throughout the entire process. Any questions I had were answered clearly and promptly, and I feel you have strong communication channels in place should your clients need support or clarification. Belinda was incredibly helpful and sensitive to my circumstances, and I can’t thank Mayo Wynne Baxter enough for the care and professionalism shown in handling my case.

December 30, 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your lovely words. Belinda is great and we will pass this onto her.

Rated 5 out of 5 stars

Helpful, Clear and Efficient Service

I was very pleased with the service provided by Belinda. My enquiry was answered very quickly and it was simple to upload the necessary identification documents. The whole process was explained well, and I felt confident and supported throughout. I would gladly use her services again.

January 19, 2026
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for taking the time to leave us a review and for the 5-styars! Belinda is great and we will pass this onto her.

Rated 5 out of 5 stars

A very positive experience

I had a very positive experience with MWB. The Partner I worked with, Sam Dickinson, was patient, thorough and empathetic. She was conscientious and didn't use lots of jargon, but really knew where to push and where to hold back. I would thoroughly recommend MWB based on my experience.

January 19, 2026
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words. Sam is great and we will pass this onto her.

Rated 5 out of 5 stars

Dependable, friendly and efficient

MWB helped me with an employment matter and their service was punctual, efficient and very thorough I was really impressed with the knowledge and help and very happy with the outcome. Highly recommended.

January 15, 2026
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for taking the time to leave us a review, we appreciate it and will pass it onto the employment team.

Rated 5 out of 5 stars

Very helpful service

In a difficult time in which I was provided with documentation that was quite jargon-filled, I was pointed to Mayo Wynne Baxter to discuss. I dealt with Sam, who was incredibly helpful, flexible and approachable throughout the whole process and made it very pain-free! She took me through the whole document I needed to sign and explained everything from top to bottom. At an already confusing and uneasy time, Sam helped this process feel smooth and easy. Thank you, Sam and the rest of the team for all your help!

January 12, 2026
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words. Sam is fantastic and we will pass this onto her and the team.

Rated 5 out of 5 stars

employment matters

I recently used Mayo Wynne Baxter for an employment matter . They were professional, timely and responsive to enquiries and communication.
During my meeting Nicole, explained things clearly and ensured I understood everything.
I wouldn’t hesitate in recommending their services.

January 16, 2026
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words. Nicole is great and we will pass this onto her.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Everything explained clearly and at the right pace. I would highly recommend their services

January 13, 2026
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for taking the time to leave us a review and for the 5-stars!

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. I needed clear advice on situation, and they delivered exactly that. They cut through the complexity, explained everything in plain English, and gave me actionable steps that worked. Highly professional, responsive, and genuinely helpful. I left feeling informed and reassured. Top-notch service

January 8, 2026
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words and for taking the time to leave us a review.

Rated 5 out of 5 stars

Very helpful

Very helpful, kind and considerate people. Would recommend.

January 8, 2026
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words and the 5-stars.

Rated 5 out of 5 stars

Very good experience

I was very please with how responsive the company was to my first enquiry.
I was kept informed throughout the process.
Very pleasant from beginning to end, helpful and Nicole H. provided the answer to a question that enabled me to decide quickly.
Nicole also made sure that all the work was processed swiftly in order to meet my deadline.
Thank you.

January 9, 2026
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for taking the time to leave us a review and for the 5-stars! Nicole is great and we will pas this onto her and the team.

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