Mays Floorplans Reviews 

167
•
TrustScore 4.5 out of 5

4.4

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Rated 2 out of 5 stars

My floorplan included an error. A cupboard was missing next to the bathroom. The photographer (who also does the floor plan) had no artistic sense didn’t bother to check if things were presentable.... See more

Company replied

Rated 5 out of 5 stars

Going through a horrible drawn-out conveyancing experience, Mays showed how to give great service. Vasily came to do the floor plans and was polite and friendly throughout the whole process. A couple... See more

Rated 5 out of 5 stars

Karl from Mays who did our floor plan and photo’s for sale was absolutely exceptional. He was on time, highly professional, very personable with great communication skills and really easy to work... See more

Rated 5 out of 5 stars

Mays were great in the recent photography, floorplans and EPC of my house ahead of sale. They were prompt, flexible to re-arrange at my convenience and at my request very quickly spun round the finis... See more

Company details

  1. Photographer

Information provided by various external sources

With a single visit to a property, Mays can turn around Photographs, Floor Plans, Land Registry Compliant Lease Plans, or EPCs by the following morning.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

167 reviews

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4.4

All reviews

(167)

6 reviews in the last 12 months

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Rated 2 out of 5 stars

My floorplan included an error

My floorplan included an error. A cupboard was missing next to the bathroom.
The photographer (who also does the floor plan) had no artistic sense didn’t bother to check if things were presentable. For instance my carpet in the kitchen was not well adjusted. I had myself to point out the issue and ask him to retake the photos.
Small tips and advise were completely missing for example having a cover / throw to cover the bed, it will look better with some cushions. Very robotic approach. Overpriced

July 9, 2026
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Reply from Mays Floorplans

Thank you for taking the time to leave your feedback.

We're really sorry that your experience wasn't up to the standard you expected – or the standard we expect of ourselves. With almost all of our reviews being 5 stars, it's clear we didn't deliver our usual level of service on this occasion.

We apologise for the error on the floor plan. Although we have checks in place, mistakes can sometimes happen, and we're sorry this one was missed.

We're also disappointed to hear your comments about the photography appointment. We always aim to make the process as smooth and helpful as possible, and it's clear you felt we fell short. Your feedback about the overall experience has been shared with the team so we can learn from it and ensure we continue to provide the high standard of service our customers normally receive.

Thank you again for your honest feedback. We genuinely appreciate it and will use it to improve.

Rated 5 out of 5 stars

EPC Assessment

Thank you Mays for your quick response and support for getting the EPC assessment and report done on my flat. Your service was very efficient and professional. Am grateful for your expertise and for providing responses to all my questions. Thank you.

March 27, 2026
Rated 5 out of 5 stars

Employee very professional

Employee very professional. Extremely helpful and pleasant to talk with. Just got on with the job. Creating the best possible views inside and out despite dreary wintry day. A tremendous asset to the company.

February 3, 2026
Rated 5 out of 5 stars

Always professional and super helpful…

Always professional and super helpful on the phone.
I had to reschedule an EPC a couple of times and they were flexible and easy to accommodate. I met the Assessor, Ben at the property who was very helpful in explaining the process and what improvements could be made. I will definitely use them again.

October 3, 2025
Rated 5 out of 5 stars

A fast outstanding service

A fast outstanding service, from booking the appointment, to floor plans being done and plans delivered.
Vasili measured up the floor plans, super polite and professional. Elliot Chakley in the office was very helpful making a couple of alterations to the plans, this was done with no fuss straight away.
I highly recommend them.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Karl from Mays - Highly Recommended for Floor Plans & Photos

Karl from Mays who did our floor plan and photo’s for sale was absolutely exceptional.
He was on time, highly professional, very personable with great communication skills and really easy to work with.
Karl did an especially great job with our photo’s, he really went the extra mile to create strong images which positioned our house in its best light, and he helped advise us how to do this effectively and was very patient as we moved our normal day to day ‘stuff’ around to help him get the shots.
Thanks Karl for a great job!
Karl and Mays are highly recommended!

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient and friendly person who…

Very efficient and friendly person who attended to do the floor plan. No problem at all.

August 12, 2025
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Reply from Mays Floorplans

Hi Andrew. We are delighted to hear that you were pleased with the service provided. We always try to be efficient, friendly and produce high quality products. Happy to help again at any time.

Rated 5 out of 5 stars

Photographer was fabulous

Photographer was fabulous, and floor plan done so quickly and very precise. Pleasure to work with him. Good service all round.

July 24, 2025
Mays Floorplans logo

Reply from Mays Floorplans

Hi Leonie. We are so pleased that you were impressed with Karolis, thank you for letting us know. We try to provide an efficient, effective service and always great to hear this is the case.

Rated 5 out of 5 stars

Professional & Prompt

Ekin, who did both the floorplan from scratch and took the photos, was extremely professional and helpful. And then all items were supplied very promptly. I am very happy with the accuracy of the floorplan and with the quality of the photos.

May 19, 2025
Rated 2 out of 5 stars
Mays Floorplans logo

Reply from Mays Floorplans

Thank you for your review. Unfortunately the recommendations on the EPC certificate arent our personal views, they are automatically given by the software from the Government website and there isnt any way we can change or adjust these. If you would like any further clarification please dont hesitate to contact us diectly.

Rated 5 out of 5 stars

Highly recommended

Going through a horrible drawn-out conveyancing experience, Mays showed how to give great service. Vasily came to do the floor plans and was polite and friendly throughout the whole process. A couple of months later we needed two small changes making to the floor plans and both were delivered within 10 minutes of telephoning their office. A fast and understanding service. Highly recommended.

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and efficient

It was great to meet Karl as he photographed and prepared the floorplans for my flat rental in December. He is extremely professional, and his work is swift, efficient and delivered to the highest quality.

December 20, 2024
Unprompted review

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