Maze Reviews 

126
TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

I saw Maze clothing on Instagram and was a bit nervous about ordering. However, no need for qualms. My order was delivered quickly, beautifully wrapped and I am thrilled with it. Would not hesitate t... See more

Rated 5 out of 5 stars

My experience with the before and after sales is the best I have experienced from any clothing company in the UK. Shout out to Phil as again today I have made another order and he has assisted with my... See more

Rated 5 out of 5 stars

What a wonderful shopping experience I had at Maze earlier this week! Having followed Maze on instagram for a while I wanted to visit in person on my recent trip to Bristol from mid Wales.... See more

Company replied

Rated 5 out of 5 stars

Really positive experience. I usually stick to the same companies when buying online, however I couldn’t find what I wanted elsewhere. Read the reviews which were positive and then ordered. Bought a p... See more

Company replied

Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

Thoughtful style for good living. Fashion & Home stores in Bristol. Family business, since 1985. As seen in The Guardian Top 20 Independent Boutiques.


Contact info

4.9

Excellent

TrustScore 5 out of 5

126 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(126)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service and had to return due to wrong size team in the Clifton branch were amazing 👍👍👍👍

December 28, 2024
Unprompted review
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Reply from Maze

Thank you ever so much for your review!

Rated 5 out of 5 stars

Super Service!

I am delighted with the service I received from Maze. The product arrived quickly and very well packaged - I love it!

Thank you so much 💓

November 23, 2024
Unprompted review
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Reply from Maze

So good to hear! Thank you ever so much for your review

Rated 5 out of 5 stars

Lovely people all round..

Lovely layout in shop.. nice spacing of product, good lighting, good changing rooms.. but most of all: DELIGHTFUL, witty, kind people working there. A fun couple of hours and 2 lovely items of well-made, British clothing to wear forever ..

November 14, 2024
Unprompted review
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Reply from Maze

Thank you for such a fab review - we're glad you enjoyed your in store experience!

Rated 5 out of 5 stars

Great first experience

Great first experience. Fast delivery and beautifully packaged with a lovely handwritten note inside. I certainly won’t be the last time I order - a great selection of brands. Highly recommend!

October 24, 2024
Unprompted review
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Reply from Maze

So nice to hear - thanks so much for your lovely reivew!

Rated 5 out of 5 stars

Beautiful top

Beautiful top, ethically made and very speedy delivery. Lovely shop, so glad I discovered you as it is hard to find decent independent boutiques anymore.

July 9, 2024
Unprompted review
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Reply from Maze

Thanks for your review x

Rated 5 out of 5 stars

Super service

I ordered some clothes and a candle from Maze online. I needed the candle to be sent with a personalised message and Hilda was super understanding and took care of everything. I was also really impressed by the customer service in the Clifton clothes store. I was served by a young, slim lady with dark hair (sorry I don't recall her name) and she couldn't have been more helpful.

June 5, 2024
Unprompted review
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Reply from Maze

So good to hear! Thanks so much for leaving a great review

Rated 1 out of 5 stars

Lost dress, no correspondence.

Bought a beautiful dress at the store a few years ago now. Yes I should have wrote this sooner. But the dress fell apart a few weeks later with the stitching being very poor.
I then called the store and they stated to send the item to the shop and they would then look into it.
I have wrote several emails one being a year ago but have had nothing back. I just resigned to the fact that I have lost the £100 plus dress.
I thought it best to write this so you are aware in case you ever have to return anything in the post direct to store. Don’t. You won’t ever see if again.

June 19, 2023
Unprompted review
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Reply from Maze

Hello Claire, we’re very sorry to read this. We have checked through our emails and cannot find any correspondence from you. Would you be kind enough to forward any emails you sent, along with details of the dress, to info@mazeclothing.co.uk so that we can look into it for you. If you also have tracking details for the parcel, that may help us raise a claim with the courier, if the parcel did not arrive with us. We hope to hear from you soon so that we can resolve this.

Rated 5 out of 5 stars

I was introduces to Maze by a friend…

I was introduces to Maze by a friend and I love it!
Beautiful clothes, a wonderful selection and amazing customer service. Thank you!!

May 3, 2024
Unprompted review
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Reply from Maze

So lovely to have you as a customer! Thanks for your kind words.

Rated 5 out of 5 stars

Great new find of a shop!

I came across Maze online and ordered a scarf. Very successful, very French. Now on your mailing list! I will be back.....

April 15, 2024
Unprompted review
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Reply from Maze

Great to hear you love your scarf! Thanks for leaving a lovely review.

Rated 5 out of 5 stars

Amazing Maze!

I like to support independent shops and Maze is one of the best. When I lived in Bristol I used to visit frequently to check out their latest products from creatively sourced brands. There was always a friendly and helpful welcome. Now I live in France I use their online services, although that has become more complicated since Brexit. Whenever I return to Bristol I always make a pilgrimage to one of my favourite shops.

April 25, 2024
Unprompted review
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Reply from Maze

thanks for your wonderful review!

Rated 5 out of 5 stars

New favourite shop

I am so pleased to have found this super shop selling quality clothing by designers a little different from the norm. My online purchase was delivered in next to no time. Items very well packaged along with a handwritten note which was a lovely touch. Excellent service all round and certainly my new go to shop 🥰

April 8, 2024
Unprompted review
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Reply from Maze

thank you for taking the time to leave a lovely review!

Rated 5 out of 5 stars

Maze has always been a favourite of…

Maze has always been a favourite of mine and I was devastated when they left Bath as I like to go to the physical shop to try a range of items. I particularly enjoy their range of designers. However their online service is brilliant (the little handwritten notes are a lovely personal touch) and their clothes are good quality and a bit different.

April 16, 2024
Unprompted review
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Reply from Maze

thanks for your kind words!

Rated 5 out of 5 stars

I like to support independent shops and…

I like to support independent shops and Maze has a great choice of designers. Living rurally I don’t get in to Bristol often so online shopping is really useful and the service was excellent! Thank you

March 28, 2024
Unprompted review
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Reply from Maze

thank you for your review!

Rated 5 out of 5 stars

Great customer service

Great customer service , excellent quality and finish, and personalised communication which raises this store above the franchise. Will definitely shop again

March 4, 2024
Unprompted review
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Reply from Maze

Thanks so much for taking the time to leave us a nice review!

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