Maze Reviews 

126
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I saw Maze clothing on Instagram and was a bit nervous about ordering. However, no need for qualms. My order was delivered quickly, beautifully wrapped and I am thrilled with it. Would not hesitate t... See more

Rated 5 out of 5 stars

My experience with the before and after sales is the best I have experienced from any clothing company in the UK. Shout out to Phil as again today I have made another order and he has assisted with my... See more

Rated 5 out of 5 stars

What a wonderful shopping experience I had at Maze earlier this week! Having followed Maze on instagram for a while I wanted to visit in person on my recent trip to Bristol from mid Wales.... See more

Company replied

Rated 5 out of 5 stars

Really positive experience. I usually stick to the same companies when buying online, however I couldn’t find what I wanted elsewhere. Read the reviews which were positive and then ordered. Bought a p... See more

Company replied

Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

Thoughtful style for good living. Fashion & Home stores in Bristol. Family business, since 1985. As seen in The Guardian Top 20 Independent Boutiques.


Contact info

4.9

Excellent

TrustScore 5 out of 5

126 reviews

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No recent history of asking for reviews

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4.9

All reviews

(126)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

Maze went completely above and beyond helping me to buy a coat which had gone out of stock. When my size was returned, they called me before putting it back on line so I had the chance to buy it. They even transferred the 10% discount I had used on line buying a larger version of the coat which didn’t fit. Really kind, efficient and friendly staff. Personalised note in the delivery also a lovely touch. Thank you Maze!

May 5, 2021
Unprompted review
Rated 5 out of 5 stars

Impressed!

By having what I wanted, when I wanted it these guys helped out. Can’t say more than that!
What made them even better, mind is the speed at which they handled the request. Order placed and less than 24 hours later, order received.

March 31, 2021
Unprompted review
Rated 5 out of 5 stars

The website is easy to use

The website is easy to use , plenty of choice of good quality clothing.I placed an order which arrived before the expected date.The packaging was pretty basic ( not in a box like Matches or Paul Smith ,but you are not paying their prices ) but functional.
Overall a pleasant experience shopping at Maze.
it may be useful to offer returning customer's a discount on their next order as they might place a next order sooner.

March 6, 2021
Unprompted review
Rated 5 out of 5 stars

I just wanted to say I ordered 2 x Cire…

I just wanted to say I ordered 2 x Cire Trudon boxes of matches from your website via Trouva. They arrived so fast AND with a handwritten note. I was thrilled. What superb service and it really was such a lovely touch to read your note. THANK YOU. Great service. Small gestures can mean so much especially in these times. We can all be guilty of being quick to complain and slow to praise, however, great job from your Bristol store who I believe fulfilled the order. Keep safe and have a very Happy Christmas.

December 1, 2020
Unprompted review
Rated 5 out of 5 stars

Really good customer service with quick…

Really good customer service with quick response to any queries and fast posting of orders, all beautifully wrapped up. Will definitely keep following Maze and their beautiful clothing

October 29, 2020
Unprompted review
Maze logo

Reply from Maze

Hello Mareike,

Thank you so much for your kind review. We really appreciate your support and will continue to do our utmost when it comes to our customers as you are all so very important to us. I will pass your comments onto the rest of the team, who I'm sure will be overjoyed to hear your appreciation of all their efforts.

We look forward to you shopping with us again soon.

Warm wishes,

Mollie

Rated 5 out of 5 stars

I can't recommend this boutique enough

I can't recommend this boutique enough. Customer service is so important and is top of the agenda here. I ordered a Bellerose parka with confusing sizes and after an email chat, their advice was perfect. Lovely communication, rapid reply, great packaging and sent super quickly. I would definitely shop here again. Thank you Mollie!

October 24, 2020
Unprompted review
Maze logo

Reply from Maze

Hello Hazel,

Thank you for your kind review, this is very much appreciated. We really do try our hardest to bring our customers the best possible service, so reviews like this are extremely important to us. Thank you for showing your continued support of our independent business, we look forward to you shopping with us again soon.

Best wishes,

Mollie

Rated 5 out of 5 stars

Fantastic online service

Ordered a dress online - delivery was quick, it was packed really well and had a lovely thank you note from Sarah at Maze

September 18, 2020
Unprompted review
Maze logo

Reply from Maze

Hello Liz,

Thank you so much for your lovely review, our customers support means everything to us. I will pass your comments onto the rest of the online team, I'm sure they will be over the moon to hear your appreciation for their packing efforts. We hope that you will shop with us again soon.

Kindest regards,

Mollie

Rated 1 out of 5 stars

Appalling attitude and terrible customer service

My partner had spent over £450 in their Bath branch on a new coat and pair of boots. Curious about the designer of the coat, we researched him at home. We found the exact same coat for half the price (£100 over the £200 we had paid in Maze) on the designers website. Giving Maze the benefit of the doubt, I presumed they had not bench marked their pricing yet. My partner went to return the coat and was told he could only be offered a credit note as he was (12 hours) over the return policy duration (14 days). When airing our disgust at the designer selling his coat at half the price - the gentleman simply said "we don't need to have sales". I wouldn't step foot in this shop again.

October 26, 2015
Unprompted review
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