McCabes Pharmacy Reviews 11,610

TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, citing issues such as unhelpful and rude staff, and a general lack of concern for customer needs. There are frequent complaints about problems with orders, including incorrect items, delayed deliveries, and prescriptions not being ready for collection, leading to wasted time and frustration. Some people were dissatisfied with the staff, noting issues like unprofessional behavior, lack of empathy, and poor product knowledge. Additionally, some reviewers found the online service unreliable, with products not being delivered or orders being canceled without explanation.

What people talk about most

Staff

Consumers find staff to be ambiguous, with some praising employees for being friendly, professional, and... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing significant dissatisfaction. Customers... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as "pathetic" and... See more

Order

Customers consistently note negative experiences with order fulfillment. Many reviewers report issues such as... See more

Product

Users describe ambiguous interactions with product. Many customers report issues with online orders,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Since the rebranding of the existing lloyds pharmacies to McCabes, the failures of the technology employed has seen a marked deterioration in the efficiency of the delivery of required, sometimes ur... See more

Rated 1 out of 5 stars

McCabes Charlesland. I bought expensive diabetes sensors from this pharmacy who know me well. One of the sensors was faulty and my wife called in to get it replaced. They were rude and offhand to her.... See more

Rated 1 out of 5 stars

No one answers the phone in Newcastle. Im and Old age pensioner & to order my prescription I've to walk almost 2miles & as they can't dispence it then I've to walk the two miles home & then back again... See more

Rated 1 out of 5 stars

Let down by yet another IRISH company....items (Christmas presents) were delivered to local shop for collection... when I went to collect them nobody knew anything about it.... Is it any wonder why... See more


Company details

  1. Pharmacy
  2. Cosmetics Store
  3. Health and Beauty Shop
  4. Vitamin and Supplements Store

Written by the company

McCabes Pharmacy group is a 100% Irish owned and operated chain of pharmacies and was founded in 1977 when Roy and Margaret McCabe returned home from Australia after emigrating 10 years earlier. They understood the need for a more complete healthcare solution, one that encompassed both traditional health care and dispensing along with new market leading services such as Cholesterol and blood pressure health checks. The group grew over the years with three of the four McCabes sisters all being involved in the business, involvement that continues to this day. McCabes Pharmacy group now operates over 30 stores nationwide and continues to be a pioneer in the Irish pharmacy market, offering the innovative products and exceptional service that Roy and Margaret founded the business on 40 years ago


Contact info

2.6

Poor

TrustScore 2.5 out of 5

12K reviews

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Replied to 8% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I use them regularly

I use them regularly. Always exactly what I ordered. Everything is always packaged really well using cardboard and no nasty plastic fill or bubble wrap. Prices are great too.

September 30, 2022
Rated 5 out of 5 stars

Simple process

Simple process, ordered online for delivery to a store for collection. Quick delivery, phone call when it was ready to collect.

September 12, 2022
Rated 5 out of 5 stars

Great prices and fast delivery service

I order very often from McCabes. It has everything I need at a good price, and I also can treat myself to perfume and make up fairly regularly as there are always great offers on. Really good delivery time frame too. Just overall brilliant.

September 23, 2022

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